Overview
Work History
Education
Skills
Activities
Dateofbirth
Heightcm
Weightkg
Personal Information
Certification
Summary
Timeline
Generic
'Afifatus Salma

'Afifatus Salma

Jakarta Timur

Overview

1
1
year of professional experience
20
20
years of post-secondary education
1
1
Certification

Work History

Support Engineer

Geosys Infradata
09.2024 - Current
  • Improved customer satisfaction by promptly addressing support tickets and providing accurate solutions.
  • Implemented technical solutions to solve customer issues and increase satisfaction.
  • Documented technical issues and solutions to enable tracking history and maintain accurate logs.
  • Developed strong relationships with key clients, acting as their primary point of contact for all technical concerns.

Account Manager

Geosys Infradata
01.2024 - 08.2024
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.

INTERNSHIP AT NERACA PENGELUARAN

BPS Pusat (Badan Pusat Statistik)
07.2023 - 09.2023
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Analyzed problems and worked with teams to develop solutions.
  • Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.

Education

College - Islamic Accounting and Information Technology for Economics

INSTITUT TAZKIA & CCIT FTUI
01.2018 - Current

SMA - undefined

Ar-Rohmah Putri "Boarding School"
01.2015 - 01.2018

SMP - undefined

SMPN 51 Jakarta
01.2012 - 01.2015

SD - undefined

Kasatriyan Surakarta
01.2006 - 01.2012

TK - undefined

Asiyah Bustanul Athfal
01.2005 - 01.2006

Skills

Passive in English

Activities

  • BIMM (Badan Independen Mahasiswa Matrikulasi), Treasurer
  • MAPALA HAIHATA (Mahasiswa Pecinta Alam), Treasurer
  • Gerakan Tazkia Mengajar, 2018
  • Volunteer at LazizQu, 2018

Dateofbirth

Makassar, 11/11/00

Heightcm

164

Weightkg

67

Personal Information

  • Age: 20
  • Gender: Female
  • Nationality: Indonesian

Certification

PALOALTO NETWORK SYSTEM ENGIINER - CORTEX PROFESSIONAL

Summary

A professional with a Professional Programmer degree from CEP-CCIT FTUI, currently pursuing further education at IAI Tazkia. Experienced as a Support Engineer, with a strong commitment to supporting operational excellence and continuous professional growth.

Timeline

Support Engineer

Geosys Infradata
09.2024 - Current

PALOALTO NETWORK SYSTEM ENGIINER - CORTEX PROFESSIONAL

07-2024

Account Manager

Geosys Infradata
01.2024 - 08.2024

INTERNSHIP AT NERACA PENGELUARAN

BPS Pusat (Badan Pusat Statistik)
07.2023 - 09.2023

College - Islamic Accounting and Information Technology for Economics

INSTITUT TAZKIA & CCIT FTUI
01.2018 - Current

SMA - undefined

Ar-Rohmah Putri "Boarding School"
01.2015 - 01.2018

SMP - undefined

SMPN 51 Jakarta
01.2012 - 01.2015

SD - undefined

Kasatriyan Surakarta
01.2006 - 01.2012

TK - undefined

Asiyah Bustanul Athfal
01.2005 - 01.2006

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'Afifatus Salma