'Afifatus Salma
Jakarta Timur
Overview
1
1
year of professional experience
20
20
years of post-secondary education
1
1
Certification
Work History
Support Engineer
Geosys Infradata
09.2024 - Current
- Improved customer satisfaction by promptly addressing support tickets and providing accurate solutions.
- Implemented technical solutions to solve customer issues and increase satisfaction.
- Documented technical issues and solutions to enable tracking history and maintain accurate logs.
- Developed strong relationships with key clients, acting as their primary point of contact for all technical concerns.
Account Manager
Geosys Infradata
01.2024 - 08.2024
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
INTERNSHIP AT NERACA PENGELUARAN
BPS Pusat (Badan Pusat Statistik)
07.2023 - 09.2023
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Analyzed problems and worked with teams to develop solutions.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
Education
College - Islamic Accounting and Information Technology for Economics
INSTITUT TAZKIA & CCIT FTUI
01.2018 - Current
SMA - undefined
Ar-Rohmah Putri "Boarding School"
01.2015 - 01.2018
SMP - undefined
SMPN 51 Jakarta
01.2012 - 01.2015
SD - undefined
Kasatriyan Surakarta
01.2006 - 01.2012
TK - undefined
Asiyah Bustanul Athfal
01.2005 - 01.2006
Skills
Passive in English
Islamic Accounting
C# Programming Language
Microsoft Word
Microsoft Excel
Activities
- BIMM (Badan Independen Mahasiswa Matrikulasi), Treasurer
- MAPALA HAIHATA (Mahasiswa Pecinta Alam), Treasurer
- Gerakan Tazkia Mengajar, 2018
- Volunteer at LazizQu, 2018
Dateofbirth
Makassar, 11/11/00
Heightcm
164
Weightkg
67
Personal Information
- Age: 20
- Gender: Female
- Nationality: Indonesian
Certification
PALOALTO NETWORK SYSTEM ENGIINER - CORTEX PROFESSIONAL
Summary
A professional with a Professional Programmer degree from CEP-CCIT FTUI, currently pursuing further education at IAI Tazkia. Experienced as a Support Engineer, with a strong commitment to supporting operational excellence and continuous professional growth.
Timeline
Support Engineer
Geosys Infradata
09.2024 - Current
PALOALTO NETWORK SYSTEM ENGIINER - CORTEX PROFESSIONAL
07-2024
Account Manager
Geosys Infradata
01.2024 - 08.2024
INTERNSHIP AT NERACA PENGELUARAN
BPS Pusat (Badan Pusat Statistik)
07.2023 - 09.2023
College - Islamic Accounting and Information Technology for Economics
INSTITUT TAZKIA & CCIT FTUI
01.2018 - Current
SMA - undefined
Ar-Rohmah Putri "Boarding School"
01.2015 - 01.2018
SMP - undefined
SMPN 51 Jakarta
01.2012 - 01.2015
SD - undefined
Kasatriyan Surakarta
01.2006 - 01.2012
TK - undefined
Asiyah Bustanul Athfal
01.2005 - 01.2006