AFRIZAL HILMIAWAN

Work History

Valdo Intl

11.2020 - Current

Installed, configured, tested and maintained operating systems, application software, and system management tools related to ATM & TYME Digital in Commonwealth Bank Indonesia (all branch). The totals of ATM are 60s machines and 50 machines of TYME digital.
Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues.
Increased user satisfaction through effective communication and timely resolution of support tickets.
Managed inventory of ATM & TYME Digital equipment, standardizing hardware configurations for ease of maintenance and scalability.
Assisted in the development of IT policies, procedures related to ATM & TYME Digital to maintain a secure computing environment.
Used ticketing systems to manage and process support actions and requests.
Monitored systems in operation and quickly troubleshot errors. This task also include monitored system performance to identify potential issues.
Documented support interactions for future reference.
Installed and configured operating systems and applications.

Valdo Intl

05.2019 - 11.2020

Installed, configured, tested and maintained operating systems, application software, and system management tools related to TYME Digital in Commonwealth Bank Indonesia (all branch).
Monitored TYME Digital system performance to identify potential issues.
Assisted users in branch with software installation, configuration, and troubleshooting for TYME Digital in Commonwealth Bank Indonesia (All Branch).
Educated end users on best practices for maintaining system health and preventing future issues.
Used ticketing systems to manage and process support actions and requests.
Monitored systems in operation and quickly troubleshot errors.
Documented support interactions for future reference.
Assisted with updating technical support best practices for use by team.
Installed and configured operating systems and applications.
Generated reports to track performance and analyze trends.
Managed inventory of TYME Digital equipment, ensuring timely replacement or repair of malfunctioning devices as needed.

PT. MITRA INFOPARAMA

11.2015 - 04.2019

Monitored systems in operation and quickly troubleshot errors, for all Commonwealth Bank branch.
Assessed the needs of end users to recommend appropriate hardware or software upgrades as necessary.
Assisted end users with software installation, configuration, and troubleshooting.
Educated end users on best practices for maintaining system health and preventing future issues.
Managed inventory of equipment, ensuring timely replacement or repair of malfunctioning devices as needed.
Conducted regular maintenance checks to ensure optimal functionality of devices and systems.
Enhanced user satisfaction by promptly addressing and resolving technical issues.
Provided comprehensive support for various operating systems, including Windows and other system&applications used by Commonwealth Bank.
Used ticketing systems to manage and process support actions and requests.
Installed, configured and maintained computer systems, applications and network connections.
Generated reports to track performance and analyze trends.

PT. MITRA INFOPARAMA

04.2015 - 10.2015

Installed, configured, tested and maintained operating systems, application software, and system management tools.
Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues.
Increased user satisfaction through effective communication and timely resolution of support tickets.