Summary
Overview
Work History
Education
Skills
Software
Work Availability
Work Preference
Timeline
AFRIZAL HILMIAWAN

AFRIZAL HILMIAWAN

IT - ATM & TYME Digital Support Monitoring For Commonwealth Bank Indonesia
Surabaya

Summary

Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Having a strong background for 9years experience in IT system monitoring for Banking Industry, specialized in ATM & Digital Banking. Experienced in providing network and software support to users, developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.

Overview

9
9
years of professional experience
2
2
Languages

Work History

IT ATM & TYME Digital Support Monitoring

Valdo Intl
2020.11 - Current
  • Installed, configured, tested and maintained operating systems, application software, and system management tools related to ATM & TYME Digital in Commonwealth Bank Indonesia (all branch). The totals of ATM are 60s machines and 50 machines of TYME digital.
  • Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues.
  • Increased user satisfaction through effective communication and timely resolution of support tickets.
  • Managed inventory of ATM & TYME Digital equipment, standardizing hardware configurations for ease of maintenance and scalability.
  • Assisted in the development of IT policies, procedures related to ATM & TYME Digital to maintain a secure computing environment.
  • Used ticketing systems to manage and process support actions and requests.
  • Monitored systems in operation and quickly troubleshot errors. This task also include monitored system performance to identify potential issues.
  • Documented support interactions for future reference.
  • Installed and configured operating systems and applications.

IT End User Support TYME Digital

Valdo Intl
2019.05 - 2020.11
  • Installed, configured, tested and maintained operating systems, application software, and system management tools related to TYME Digital in Commonwealth Bank Indonesia (all branch).
  • Monitored TYME Digital system performance to identify potential issues.
  • Assisted users in branch with software installation, configuration, and troubleshooting for TYME Digital in Commonwealth Bank Indonesia (All Branch).
  • Educated end users on best practices for maintaining system health and preventing future issues.
  • Used ticketing systems to manage and process support actions and requests.
  • Monitored systems in operation and quickly troubleshot errors.
  • Documented support interactions for future reference.
  • Assisted with updating technical support best practices for use by team.
  • Installed and configured operating systems and applications.
  • Generated reports to track performance and analyze trends.
  • Managed inventory of TYME Digital equipment, ensuring timely replacement or repair of malfunctioning devices as needed.

IT End User Support

PT. MITRA INFOPARAMA
2015.11 - 2019.04
  • Monitored systems in operation and quickly troubleshot errors, for all Commonwealth Bank branch.
  • Assessed the needs of end users to recommend appropriate hardware or software upgrades as necessary.
  • Assisted end users with software installation, configuration, and troubleshooting.
  • Educated end users on best practices for maintaining system health and preventing future issues.
  • Managed inventory of equipment, ensuring timely replacement or repair of malfunctioning devices as needed.
  • Conducted regular maintenance checks to ensure optimal functionality of devices and systems.
  • Enhanced user satisfaction by promptly addressing and resolving technical issues.
  • Provided comprehensive support for various operating systems, including Windows and other system&applications used by Commonwealth Bank.
  • Used ticketing systems to manage and process support actions and requests.
  • Installed, configured and maintained computer systems, applications and network connections.
  • Generated reports to track performance and analyze trends.

IT Support Hardware

PT. MITRA INFOPARAMA
2015.04 - 2015.10
  • Installed, configured, tested and maintained operating systems, application software, and system management tools.
  • Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
  • Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues.
  • Increased user satisfaction through effective communication and timely resolution of support tickets.

Education

Sarjana Designs - Design And Visual Communications

Universitas Komputer Indonesia, Bandung, Indonesia
2001.04 -

Skills

Software Installation

Help Desk Support

Network Troubleshooting

Remote Desktop Support

Wireless Networking

IT Asset Management

Application support

Hardware diagnostics

Data Backup and Recovery

Information Security

IT Documentation

Software

Windows

JIRA

Microsoft

WAY4

Airwatch for TYME Digital

Android for TYME Digital

Solarwind for network monitoring

Service Desk

Flexcube

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Location Preference

On-SiteHybridRemote

Important To Me

Company CultureHealthcare benefitsWork-life balanceWork from home option

Timeline

IT ATM & TYME Digital Support Monitoring - Valdo Intl
2020.11 - Current
IT End User Support TYME Digital - Valdo Intl
2019.05 - 2020.11
IT End User Support - PT. MITRA INFOPARAMA
2015.11 - 2019.04
IT Support Hardware - PT. MITRA INFOPARAMA
2015.04 - 2015.10
Universitas Komputer Indonesia - Sarjana Designs, Design And Visual Communications
2001.04 -
AFRIZAL HILMIAWANIT - ATM & TYME Digital Support Monitoring For Commonwealth Bank Indonesia