Skilled at working in independent and team-based capacities to accomplish demanding objectives in fast-paced environments. Streamlines processes and strengthens team operations with reliable support. Relentlessly pursues learning opportunities and leverages challenges into learning resources.
Hi, I’m
Ageng Bagus Pratomo
IT Support
Tangerang,BT
Summary
Overview
3
years of professional experience
4
Certifications
2
Languages
Work History
Universitas Multimedia Nusantara
IT Operations
05.2022 - Current
Job overview
- Diagnosed and resolved hardware and software issues.
- Planned and implemented upgrades to system hardware and software.
- Reduced downtime and improved IT operations by troubleshooting hardware and software issues in a timely manner.
- Maintained high availability with thorough backup and disaster recovery planning, testing, and execution.
- Backed up company data to distributed storage centers to avoid massive data loss.
- Maintained applications to keep software current with necessary software updates and upgrades.
- Installed and configured network printers and other peripheral devices.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
Mitralanggeng Putra Mandiri Konstruksi
IT Support
03.2021 - 04.2022
Job overview
- Coordinated with IT support teams to troubleshoot system issues, minimizing downtime and disruption to daily operations.
- Developed strong relationships with internal departments such as HR or IT support teams improving operational efficiency.
- Streamlined IT support processes for quicker response times and improved user satisfaction.
Education
Universitas GunadarmaTangerang, Indonesia
Sarjana 1 from Sistem Informasi
04.2001
University Overview
Skills
Hardware troubleshooting
Server Management
Problem-solving abilities
Teamwork and Collaboration
Troubleshooting Network Issues
Help Desk Support
Application installations
Hardware and Software Repair
Hardware upgrades
Certification
Fundamental DBMS dan Desktop
Timeline
IT Operations
Universitas Multimedia Nusantara
05.2022 - Current
IT Support
Mitralanggeng Putra Mandiri Konstruksi
03.2021 - 04.2022
Workshop Introduction to XM
02-2019
Java for Beginner dan Intermediate
09-2018
Oracle for Beginner dan Intermediate
05-2018
Fundamental DBMS dan Desktop
03-2017
Universitas Gunadarma
Sarjana 1 from Sistem Informasi
04.2001