Summary
Overview
Work History
Education
Skills
Websites
Certification
References
Interests
LINKS
PERSONAL DETAILS
DRIVING LICENSE
Timeline
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Agi Widia Surwana

Agi Widia Surwana

Waiter
Bogor,West Java

Summary

Experienced hotelier with a proven track record in the Food and Beverage sector, excelling in restaurant operations, teamwork, and revenue optimization. Quick to learn with a strong respect for standards, I'm passionate about hospitality and thrive in dynamic environments. My excellent interpersonal skills minimize work missed understandings. Enthusiastic about joining your team to contribute effectively.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Waiter position. Ready to help team achieve company goals.

Overview

11
11
years of professional experience
5
5
Certifications
2
2
Languages

Work History

Waiter

Norwegian Cruise Line
Miami, Florida
12.2024 - Current
  • Managed high volume of customers during busy hours, maintaining prompt and efficient service.
  • Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Efficiently took and managed customer food and beverage orders.

Assistant Waiter

Norwegian Cruise Line
Miami, Florida
03.2023 - Current
  • Efficiently delivered food from the galley to the dining room, ensuring timely service.
  • Ensured timely food delivery from the galley to the dining room.
  • Enhanced guest satisfaction through attentive service.
  • Supported the team in maintaining a smooth operational flow.
  • Enhanced customer satisfaction by providing attentive and friendly service during their dining experience.

Food & Beverage Supervisor

Grand Aston Puncak, Cianjur
03.2022 - 02.2023
  • Manage and Supervise Daily operational.
  • Controlling Guest supplies and Expenses.
  • Open PR & DML for operational needs.
  • Conduct Briefing on Daily basis.
  • Conduct staff Training.
  • Make a schedule all Outlet.
  • Morning Briefing when FBM Off.
  • Monthly report to FBM ( Guest Supplies & Expenses data for PnL Meeting).
  • Lead the FBS team as long no replacement FBM.

Food & Beverage Captain

Harris Hotel Sentul City Bogor
Bogor, JB
07.2017 - 01.2022
  • Opening Food and Beverage Outlet.
  • Conduct briefing on daily basis in all FB outlets.
  • Check daily Opening and closing all outlets.
  • To make sure the personalize services are being delivered Properly and consistently.
  • Manage and supervise daily operational all FB outlet (restaurant, In room Dining, 1 juice bar).
  • To make sure the personalize services are being delivered Properly and consistently.
  • Make Schedule all outlet.
  • Check par stock and controlling Guest supplies.
  • Monthly Report ( Guest Supplies, Expenses).

Waiter

Harris Hotel Sentul City Bogor
Bogor, JB
02.2014 - 07.2017
  • Responsible for daily outlet FB Service (Restaurant, In Room Dining Service).
  • Check set up Buffet and Table, cleanliness and properly before guest start Meals in Restaurant.
  • Handle Breakfast, Lunch, Dinner Time.

Education

High School Diploma -

SMK Triple 'J'
Bogor
07.2008

Skills

  • MsExcel

  • MsWord

  • MsPower Point

  • VHP System

  • Micros System

  • Safe food handling

Certification

HACCP Food Safety, TUV Rheinland / 2019-04 - 2019-04

References

Sutan Aulia, Masjhoerdin, GM, +62 812 1235 6780, Grand Aston Puncak

Edu  FB Director, +62 822 3660 0111 , Grand Aston Puncak

Interests

Sport

LINKS

  • LinkedIn: https://www.linkedin.com/in/agi-widia-surwana-84d7b80
  • Instagram: https://www.instagram.com/agiwidiasurwana/

PERSONAL DETAILS

  • Date of birth: 28 Aug 1990
  • Nationality: Indonesia
  • Visa status: US Visa C1/D
  • Marital status: Married

DRIVING LICENSE

Driving license category: A & C

Timeline

Waiter

Norwegian Cruise Line
12.2024 - Current

Assistant Waiter

Norwegian Cruise Line
03.2023 - Current

Food & Beverage Supervisor

Grand Aston Puncak, Cianjur
03.2022 - 02.2023

Food & Beverage Captain

Harris Hotel Sentul City Bogor
07.2017 - 01.2022

Waiter

Harris Hotel Sentul City Bogor
02.2014 - 07.2017

High School Diploma -

SMK Triple 'J'

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