Agnes Profit Arventa Benitanti

Key Responsibilities

• Develop and execute sales strategies to acquire and grow group customers (corporates, schools, institutions, travel agents, and communities).
• Identify new business opportunities, market trends, and competitor activities to maximize sales performance.
• Set sales goals, prepare sales forecasts, and ensure achievement of revenue targets.
• Proactively identify, approach, and secure group sales leads.
• Build and maintain strong, long-term relationships with group clients.
• Act as the primary point of contact for group customers to ensure satisfaction and repeat business.
• Conduct client meetings, presentations, and negotiations to close deals.
• Expand partnerships with schools, corporate organizations, government institutions, and event organizers.
• Collaborate with marketing teams to create promotional campaigns targeting group customers.
• Develop creative sales packages and offers to attract different market segments.
• Coordinate with operations, event, and customer service teams to ensure smooth execution of group bookings and events.
• Monitor customer feedback and ensure service quality meets client expectations.
• Handle inquiries, contracts, proposals, and payment follow-ups efficiently.
• Guide and support the sales team (if applicable) in achieving individual and group targets.
• Provide regular sales reports, performance analysis, and recommendations to management.
• Train and mentor junior sales staff to enhance selling skills and customer management.

Position Summary Key Responsibilities Sales Strategy & Business Development Operational Coordination

The Sales Manager is responsible for leading and managing the sales team to drive revenue growth through the acquisition and retention of clients in the MICE (Meetings, Incentives, Conferences, and Exhibitions) and leisure segments. This role focuses on developing strategic sales plans, building strong client relationships, and ensuring the successful execution of sales initiatives that align with the company’s vision as a professional event organizer.

• Develop and implement sales strategies to increase market share in MICE and leisure event segments.
• Identify and pursue new business opportunities with corporate clients, government institutions, associations, and leisure groups.
• Build and maintain a strong pipeline of qualified leads to achieve sales targets.
• Collaborate with the marketing team to design promotional campaigns and sales materials.
• Actively approach potential clients, and conduct sales presentations to secure new business.
• Negotiate contracts, pricing, and terms to ensure profitable agreements.
• Maintain long-term relationships with key accounts, ensuring repeat business, and customer loyalty.
• Provide professional consultation to clients in planning their events, offering tailored solutions that meet their needs.
• Lead, coach, and motivate the sales team to achieve individual and collective targets.
• Monitor team performance through KPIs, provide feedback, and implement improvement plans.
• Conduct regular training and mentoring sessions to enhance the team’s selling skills and market knowledge.
• Foster a collaborative, result-driven, and customer-focused sales culture.
• Work closely with the event operations team to ensure client expectations are met during event execution.
• Coordinate with internal departments to ensure seamless handover from sales to operations.
• Address client feedback and resolve issues to maintain service excellence.
• Prepare and present regular sales reports, forecasts, and market analysis to management.
• Monitor competitor activities and industry trends to refine sales strategies.
• Provide insights and recommendations to support the company’s growth objectives.

Position Summary Key Responsibilities

The Deputy Store Manager is responsible for supporting the Sales Manager in overseeing daily store operations and managing the sales team, including frontliners, sales staff, and warehouse personnel. This role ensures that sales targets are achieved, customer service standards are maintained, and operational efficiency is optimized across all store functions.

• Supervise and coordinate the performance of frontliners, sales associates, cashiers, and warehouse staff.
• Ensure that store operations run smoothly and efficiently to provide excellent customer service.
• Support the Sales Manager in implementing sales strategies and store policies.
• Conduct regular team briefings and provide clear direction to achieve daily, weekly, and monthly sales goals.
• Monitor sales performance and ensure targets are consistently met or exceeded.
• Drive initiatives to enhance customer satisfaction and loyalty.
• Handle escalated customer issues and resolve complaints effectively.
• Support promotional activities and in-store marketing campaigns.
• Oversee warehouse operations to ensure accurate inventory management and stock availability.
• Coordinate with the warehouse team to maintain proper stock levels, timely replenishments, and efficient logistics.
• Monitor product display, merchandising, and store layout to optimize sales opportunities.
• Train, mentor, and motivate store staff to improve performance and service quality.
• Conduct performance evaluations and provide feedback for continuous improvement.
• Assist in manpower planning, scheduling, and ensuring adequate staffing levels.
• Prepare and submit sales performance reports to the Sales Manager.
• Analyze store performance data, identify gaps, and recommend improvement strategies.
• Monitor competitor activities, and provide insights to support business growth.

Position Summary Key Responsibilities Sales Management Marketing Management Store Business Management

The Sales and Marketing Manager is responsible for leading the sales and marketing teams, managing the company’s packaging store business, and overseeing warehouse inventory to ensure smooth business operations. This role drives revenue growth through effective sales strategies, innovative marketing initiatives, strong customer engagement, and efficient inventory management.

• Lead, supervise, and motivate the sales team to achieve monthly and annual sales targets.
• Develop and implement sales strategies to expand customer base and strengthen client relationships.
• Monitor sales performance, prepare forecasts, and provide regular reports to management.
• Support the sales team in negotiations and closing key deals.
• Oversee the marketing team in planning and executing campaigns to promote packaging products and services.
• Design and implement marketing strategies (digital, offline, and store promotions) to increase brand awareness.
• Analyze market trends, customer behavior, and competitor activities to identify new opportunities.
• Coordinate promotional events, trade shows, and partnerships to boost sales.
• Manage day-to-day operations of the packaging store to ensure excellent customer service and optimal sales.
• Monitor product display, merchandising, and store layout to maximize customer engagement.
• Implement pricing strategies and promotional activities to attract retail customers.
• Ensure smooth coordination between store operations and warehouse supply.
• Oversee warehouse operations, ensuring proper stock control and accurate inventory records.
• Coordinate with warehouse staff to maintain sufficient stock levels and timely replenishments.
• Implement efficient inventory management systems to reduce shortages, overstock, and losses.
• Monitor product flow between warehouse, sales team, and store operations.
• Provide guidance, training, and performance evaluation for sales, marketing, and warehouse teams.
• Build a collaborative, result-oriented, and customer-focused culture.
• Ensure cross-departmental coordination to achieve overall business objectives.

Job Description

As the Store Manager, I was responsible for overseeing the entire store's operations, ensuring smooth daily activities, and driving overall business performance. My role required balancing operational excellence, sales achievement, inventory management, and manpower supervision to support the company’s growth in the retail building materials sector.

• Lead and manage all aspects of store operations to ensure efficiency and compliance with company standards.
• Develop and implement sales strategies to achieve and exceed monthly and annual sales targets.
• Monitor, control, and optimize inventory levels to ensure product availability while minimizing stock losses, or overstocking.
• Supervise, coach, and evaluate store employees to enhance team performance, productivity, and customer service.
• Maintain strong customer relationships, and ensure high levels of customer satisfaction.
• Prepare and analyze operational and financial reports to support decision-making and continuous improvement.
• Ensure compliance with company policies, safety regulations, and standard operating procedures.
• Coordinate with the head office and suppliers regarding product availability, promotional activities, and operational support.
• Drive store profitability by controlling costs, and maximizing operational efficiency.

Job Description Key Responsibilities

As the Brand Manager, I was responsible for managing the full scope of brand strategy and execution for the company’s paint products. My role encompassed developing and implementing marketing plans, overseeing product positioning, and ensuring brand growth in a highly competitive market. I worked cross-functionally with sales, R&D, and production teams to align business strategies with market demands, while strengthening brand equity.

• Develop and execute comprehensive annual marketing plans and brand strategies to increase market share and strengthen brand presence.
• Manage the entire product portfolio, including product development, lifecycle management, pricing strategies, and positioning.
• Conduct market research, competitor analysis, and consumer insights to identify opportunities, and support data-driven decision-making.
• Plan and oversee product launches, promotional campaigns, and advertising initiatives across multiple channels (digital, retail, B2B, and offline).
• Collaborate with R&D and production teams to ensure product innovation aligns with market trends and customer needs.
• Coordinate with the sales team to create effective trade marketing strategies, sales tools, and promotional programs.
• Manage marketing budgets, ensuring efficient allocation of resources, and ROI measurement for all initiatives.
• Build and maintain strong relationships with distributors, retailers, and key stakeholders to drive business growth.
• Monitor brand performance through sales data, market share analysis, and KPI tracking, providing regular reports to management.
• Ensure consistent brand identity and messaging across all communication platforms and marketing materials.

Key Responsibilities

The Deputy Store Manager is responsible for supporting the Sales Manager in overseeing daily store operations and managing the sales team, including frontliners, sales staff, and warehouse personnel. This role ensures that sales targets are achieved, customer service standards are maintained, and operational efficiency is optimized across all store functions.

• Supervise and coordinate the performance of frontliners, sales associates, cashiers, and warehouse staff.
• Ensure that store operations run smoothly and efficiently to provide excellent customer service.
• Support the Sales Manager in implementing sales strategies and store policies.
• Conduct regular team briefings, and provide clear direction to achieve daily, weekly, and monthly sales goals.
• Monitor sales performance, and ensure targets are consistently met or exceeded.
• Drive initiatives to enhance customer satisfaction and loyalty.
• Handle escalated customer issues, and resolve complaints effectively.
• Support promotional activities and in-store marketing campaigns.
• Oversee warehouse operations to ensure accurate inventory management and stock availability.
• Coordinate with the warehouse team to maintain proper stock levels, timely replenishments, and efficient logistics.
• Monitor product display, merchandising, and store layout to optimize sales opportunities.
• Train, mentor, and motivate store staff to improve performance and service quality.
• Conduct performance evaluations, and provide feedback for continuous improvement.
• Assist in manpower planning, scheduling, and ensuring adequate staffing levels.
• Prepare and submit sales performance reports to the Sales Manager.
• Analyze store performance data, identify gaps, and recommend improvement strategies.
• Monitor competitor activities, and provide insights to support business growth.

Key Responsibilities

As Multi-Store Supervisor, I was responsible for overseeing the overall performance of all store locations, ensuring operational excellence, maximizing sales, and maintaining high customer satisfaction. My role required strong leadership in managing store managers and teams, optimizing business processes, and driving profitability across the outlet network.

• Supervise and monitor the performance of all store branches to ensure the achievement of sales and profitability targets.
• Develop and implement operational strategies to improve efficiency, customer service, and store productivity.
• Lead, train, and evaluate store managers and staff to ensure consistent execution of company standards and policies.
• Analyze sales reports, market trends, and customer feedback to identify opportunities for growth and improvement.
• Oversee visual merchandising, promotional activities, and brand consistency across all stores.
• Manage inventory planning and stock control to ensure product availability, and minimize losses.
• Establish and maintain strong customer relationships to drive loyalty and repeat business.
• Collaborate with cross-functional departments (marketing, finance, HR, supply chain) to align store operations with company goals.
• Ensure compliance with health, safety, and retail regulations across all store locations.

Job Description Key Responsibilities

As Laboratory Manager, I was responsible for leading and managing the entire tissue culture plant production process, from planning propagation to international delivery. My role encompassed production planning, quality control, process optimization, and ensuring customer orders were fulfilled according to quantity, quality, and delivery targets. I coordinated cross-functional teams and applied biotechnology best practices to achieve operational efficiency and export compliance.

• Lead and manage all laboratory operations for plant tissue culture propagation, ensuring high productivity and consistent quality.
• Develop and execute production plans aligned with customer orders and export targets.
• Oversee the entire process lifecycle, including explant preparation, multiplication, rooting, acclimatization, and shipment.
• Ensure strict adherence to sterile techniques, biotechnology protocols, and international phytosanitary regulations.
• Monitor and control production schedules to meet domestic and overseas customer demand.
• Implement and supervise quality control procedures to minimize contamination and maintain plant health standards.
• Coordinate with logistics teams to manage packaging, documentation, and export processes.
• Manage manpower planning, training, and performance evaluation of laboratory staff.
• Optimize resource utilization (media, materials, and facilities) to maximize efficiency and cost-effectiveness.
• Collaborate with R&D for continuous improvement, new product development, and innovation in tissue culture techniques.

Job Description Key Responsibilities

As Laboratory Manager, I was responsible for leading and managing the entire tissue culture plant production process, from planning propagation to international delivery. My role encompassed production planning, quality control, process optimization, and ensuring customer orders were fulfilled according to quantity, quality, and delivery targets. I coordinated cross-functional teams and applied biotechnology best practices to achieve operational efficiency and export compliance.

• Lead and manage all laboratory operations for plant tissue culture propagation, ensuring high productivity and consistent quality.
• Develop and execute production plans aligned with customer orders and export targets.
• Oversee the entire process lifecycle, including explant preparation, multiplication, rooting, acclimatization, and shipment.
• Ensure strict adherence to sterile techniques, biotechnology protocols, and international phytosanitary regulations.
• Monitor and control production schedules to meet domestic and overseas customer demand.
• Implement and supervise quality control procedures to minimize contamination and maintain plant health standards.
• Coordinate with logistics teams to manage packaging, documentation, and export processes.
• Manage manpower planning, training, and performance evaluation of laboratory staff.
• Optimize resource utilization (media, materials, and facilities) to maximize efficiency and cost-effectiveness.
• Collaborate with R&D for continuous improvement, new product development, and innovation in tissue culture techniques.