Summary
Overview
Work History
Education
Skills
Timeline
Generic
Agung Cahyono

Agung Cahyono

Asst FBM
Semarang,YO

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

9
9
years of professional experience

Work History

Asst FBM

Oak Tree Emerald Semarang
05.2023 - Current
  • Applied effective time management techniques to meet tight deadlines.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Controlled costs to keep business operating within budget and increase profits.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Delegated tasks to staff members to maximize production under tight deadlines.
  • Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
  • Elevated overall banquet experience by incorporating unique table settings, lighting schemes, and room layouts as per client preferences.
  • Set up and broke down conference and banquet rooms to meet facility standards and specifications.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Oversaw day-to-day operations of 172-room hotel with staff of 8 employees.
  • Managed budgets for multiple banquets, ensuring cost-effective allocation of resources.
  • Negotiated with vendors to obtain favorable rates for goods and services while maintaining good working relationships.

FB Coordinator

Hotel Santika Pekalongan
03.2018 - 04.2023
  • Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to manager.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Enhanced banquet operations by streamlining communication between kitchen and service staff.
  • Coordinated with vendors to provide seamless event experiences, from setup to teardown.

FB Supervisor

Hotel Santika Pekalongan
03.2019 - 03.2021
  • Contributed to a positive work environment by consistently demonstrating professionalism, respect, and genuine care for staff and guests alike.
  • Coordinated kitchen activities with front-of-house staff for seamless and service.
  • Set and oversaw weekly and special event menu plans.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Developed ongoing training initiative to improve beverage knowledge of serving employees.

FB Captain

Hotel Santika Pekalongan
03.2018 - 03.2019
  • Utilized POS system to receive and process food and beverage orders.
  • Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.

Waiter

Hotel Ciputra World Surabaya
02.2015 - 02.2018
  • Inspected dishes and utensils for cleanliness.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Set up banquet events according to specific client requirements, ensuring a successful event experience for all attendees.
  • Proven ability to learn quickly and adapt to new situations.

Education

High School -

SMA Cokroaminoto
Madiun
04.2001 -

Junior High School -

SMPN 1 Wungu
Madiun
04.2001 -

Elementary School -

SDN Wungu II
Madiun, Indonesia
04.2001 -

Skills

Organization and Time Management

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Timeline

Asst FBM

Oak Tree Emerald Semarang
05.2023 - Current

FB Supervisor

Hotel Santika Pekalongan
03.2019 - 03.2021

FB Coordinator

Hotel Santika Pekalongan
03.2018 - 04.2023

FB Captain

Hotel Santika Pekalongan
03.2018 - 03.2019

Waiter

Hotel Ciputra World Surabaya
02.2015 - 02.2018

High School -

SMA Cokroaminoto
04.2001 -

Junior High School -

SMPN 1 Wungu
04.2001 -

Elementary School -

SDN Wungu II
04.2001 -

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Agung CahyonoAsst FBM