Summary
Overview
Work History
Education
Skills
Training
Timeline
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Agung Setiaji

Agung Setiaji

Account Manager
Jakarta Timur

Summary

Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.


Results-driven professional with comprehensive experience in account management, focusing on building strong client relationships and driving business growth. Adept at negotiating contracts, resolving client issues, and aligning services with client needs. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills.


Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

20
20
years of professional experience
2
2
Languages

Work History

Account Manager

PT. Ericsson Indonesia
06.2019 - Current
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.
  • Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Developed customized account plans for clients to help them achieve their business goals.
  • Established clear communication channels between clients and internal teams, ensuring seamless project execution.
  • Negotiated contract terms with clients, securing favorable agreements for both parties.
  • Improved overall team productivity by implementing best practices in organization and time management.
  • Built relationships with customers and community to promote long term business growth.
  • Negotiated prices, terms of sales and service agreements.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.

Engagement Practice / Senior Solution Architect

PT. Ericsson Indonesia
12.2011 - 06.2019
  • Engagement Practice/Solution Architect National Area (Telkomsel Project)
  • Responsible:
  • Created new business opportunity
  • Provide business case to the costumer to give a picture about business impact in high level
  • Provide technical solution document
  • Support account team to speed up non regular PO approval with providing justification proposal
  • Become a leader of trial activity from 2G, 3G and 4G
  • Knowing about services delivery for Quality and Performance improvement
  • Engage with costumer to know and understand the current network condition
  • Costumer has been engaged so far is from engineering, technology planning, network quality, network operation and procurement (Telkomsel Organization)
  • Give an input and solution to costumer for how to improve the network performance and solving any kind of issue that costumer have from 2G and 3G technology
  • Understanding about the hardware and software capability on existing network also on the future road map to convince and inform the costumer about the update technology and readiness
  • Understanding well about delivery of CORE 3 job Role, SDP 0 - 3, SDR meeting, etc
  • Able to represent account role to deliver the commercial engagement
  • Relationship with
  • I. Customer: COO, EVP area 1, VP ICT Area 1, VP Sales Area 1, VP NEP, VP Quality, GM level, Mgr level and specialist level
  • Ii. Ericsson Internal: KAM, SAM, AM, ITM, COM, TPM, CPM and Engineer.
  • Achievement:
  • Prepared the swap proposal from NSN and ZTE footprint to Ericsson footprint at Kalimantan area
  • Success delivered around 250 New 3G sites and swap 70 sites ZTE radio at central and south Kalimantan
  • Supporting delivered modernization program for Sumatera region, with upgrade old radio module to new radio module with additional feature
  • Success to delivered new feature deployment for sites performance improvement
  • Responsible to lead any radio trial included hardware and software and success delivered the GSM Ver13 and WCDM Ver13 lab test trial
  • Support the NG – Tinem tander for Telkomsel project as support for technical and dimensioning for 2G, 3G and 4G network
  • Supporting LTE 900 and LTE 1800 trial and rollout preparation
  • Build new business for UMTS900 & Multi (6) sectors, including Smart City Site
  • Drive sales for UMTS 900, Truebex 2015, Sumatera modernization
  • Sumatera Radio modernization & BSC Modernization 2015 and plan up to 2017
  • Able to represent account role to deliver the commercial engagement, this is when to deliver the new package of RAN commercial for UMTS900, BBC and Multi Sector
  • Provide guidance and input to internal team Ericsson (Telkom Account) about new hardware, software, delivery scope, acceptance methodology, and implementation strategy

3G Strategic Planning and Optimization National Area

PT. Nokia Siemens Indonesia
11.2010 - 12.2011
  • 3G Strategic Planning and Optimization National area (Telkomsel Project)
  • Responsible:
  • Trial LTE with 5 MHz bandwidth
  • Trial and Optimization WCDMA New Layering Strategy
  • Trial and Optimization WCDMA Six Sector
  • Trial and Optimization RU20 feature for Radio Network
  • Trial FEMTO with NSN Radio Access Network
  • Optimization Minicell site Softbank Japan
  • Achievement:
  • Trial LTE using 5Mhz bandwidth was success, the trial take place in Lab using Micro and Macro sites. The Max throughput during trial can achieved Max Peak Throughput in DL 31 Mbps and UL 8 Mbps
  • Successful to delivered the site candidate and strategy for Trial WCDMA New Layering Strategy. The trial result was success with give good performance and additional traffic for operator
  • Successful to delivered the site candidate and strategy for Trial Six Sector. The trial result was success with give good performance and additional traffic for operator
  • Successful to delivered the site candidate and strategy for RU 20 feature test. The trial result was success with give good performance and additional traffic for operator
  • Successful to delivered the plan and strategy for FEMTO trial
  • Successful to delivered 10 mini cell cluster report for initial optimization flow chart strategy

3G Radio Network Planning and Optimization Team Leader for BORNEO AREA

PT. Nokia Siemens Indonesia
06.2009 - 11.2010
  • 3G Radio Network Planning and Optimization (Telkomsel Project for Kalimantan area)
  • Responsible:
  • Doing performance analysis before and after swap and optimize network after swap.
  • Doing performance analysis and optimize network for new sites
  • Swap from ALU to NSN (11 site)
  • Second carrier and HSDPA 15 Code with total 100 sites in Borneo area
  • HSUPA Trial for 1 site area Balikpapan
  • HSUPA rollout implementation with total 58 sites in Borneo area
  • Achievement:
  • Successful to analyze and optimize the network performance
  • Successful to closing 300 new sites at Q3 2010
  • Successful to closing 11 sites swap ALU
  • Successful to closing 100 sites 2nd carrier and HSDPA 15 Code
  • Successful for HSUPA Trial with Max Thpt > 1.4 Mbps
  • Successful to rollout all 58 HSUPA sites with good performance
  • 3G Radio Network Planning (Axis Project)
  • Responsible:
  • Support the 3G and HSDPA planning for AXIS project
  • Achievement:
  • Delivered the proposal for 3G and HSDPA 15 Code

3G Radio Network Planning and Optimization Team leader for KALIMANTAN AREA

PT. Koperasi Karyawan DGE (Main Contractor PT. Nokia Siemens Indonesia)
02.2009 - 06.2009
  • 3G Radio Network Planning and Optimization (Telkomsel Project for Kalimantan area)
  • Responsible:
  • Doing performance analysis before and after swap and optimize network after swap.
  • Doing performance analysis and optimize network for new sites
  • Achievement:
  • Successful to analyze and optimize the network performance

3G Radio Network Planning and Optimization Team leader for EAST INDONESIA AREA

PT. Dian Graha Elektrika Indonesia (Main Contractor PT. Nokia Siemens Indonesia)
01.2008 - 01.2009
  • 3G Radio Network Planning and Optimization (Telkomsel Project for Sulawesi and Irian jaya area)
  • Responsible:
  • Defined Guidelines of JPP Program to make strategic of Network Design that appropriate with Customer requirement.
  • Provide support data for 3G and HSDPA justification like traffic measurement, data potency, and any information to support process and analysis for JPP Program.
  • Provide 3G Capex paper with purpose to make justification additional 3G site and HSDPA program to costumers.
  • Support sales team to make the purchasing order data.
  • Preparation for swap area Makassar using new nodeB equipment.
  • Doing performance analysis before and after swap do the optimization network after swap.
  • Analyze the network performance.
  • Achievement:
  • Successful to delivered proposal of “CAPEX of 3G Q1 Program” for 137 New 3G sites, with coverage, continuity, capacity, and quality reason and 25 channel card expansion.
  • Successful to delivered proposal of “CAPEX of 3G Q1 Micro Indoor Program” for 31 New 3G sites.
  • Successful to delivered proposal of “CAPEX of HSDPA Blanket Program” for 38 New HSDPA sites.
  • Successful to delivered proposal of “CAPEX of HSDPA Broad Band Program” for 28 sites in area SULAWESI and 61 sites in area KALIMANTAN.
  • Achieve the swap target and successful maintain the bad network performance issue.
  • WiMax Radio Network Planning (EmTek Tender Project Surabaya area).
  • Responsible:
  • Make WiMax plan using link budget calculation, dimensioning tools, and coverage simulation to determine number of site and position.
  • Achievement:
  • Successful proposed 99 new 4G sites in Surabaya area.

3G Radio Network Planning for EAST INDONESIA AREA

PT. Dian Graha Elektrika Indonesia (Main Contractor PT. Nokia Siemens Indonesia)
01.2007 - 01.2008
  • 3G Radio Network Planning (Telkomsel Project for Sulawesi, Maluku Irian Jaya area)
  • Responsible:
  • Make 3G plan using link budget calculation, dimensioning tools, and coverage simulation to determine number of site and position.
  • Prepare the support data for site survey.
  • Support the field planning surveyor team.
  • Collect the data survey result and then analyze the data for make plan decision, such as antenna height, orientation, antenna tilt coverage area and many more.
  • Plan the 3G scrambling code and the adjacent (3G to 3G, 2G to 3G).
  • Prepare the database script for plan on air site.
  • Created 3G database script and database changes request (DBCR) tools using excel VBA.
  • Support the 3G network performance technical and quality team for fulfill the cluster acceptance.
  • Assist 3G radio network planning manager.
  • Achievement:
  • Successful handle the 38 on air site with the best coverage and quality result.
  • Successful maintain the 3G site problem such as the tower load, feeder loss, antenna type, hardware type and many more.
  • Successful maintain the surveyor team for survey 138 site in Sulawesi, Maluku and Irian jaya area.
  • Successful created the 3G database script and database changes request.
  • Successful support the network performance technical and quality team for solve the cluster acceptance problem.
  • Successful assist the 3G project manager for give an input around the 3G planning.

2G Radio Network Planning Micro Indoor, 2G Radio Network Planning Macro Outdoor, 2G Network performance and technical quality, and 2G Strategic plan.

PT. Trikom Indonesia (Sub Contractor PT. Siemens Indonesia)
12.2005 - 01.2007
  • 2G Micro Indoor Radio Network Planning (Telkomsel and HCPT Project)
  • Responsible:
  • Doing preparation survey micro indoor.
  • Doing survey micro indoor to plan the antenna position and do drive test using drive tester tools (Thems Light).
  • Make the design and calculate the EIRP for each indoor antenna using link budget calculation.
  • Proposed design and the link budget result to costumer.
  • Doing the final drive test for indoor coverage and quality acceptance
  • Achievement:
  • Successful proposed design for achieve good indoor coverage and quality.
  • Successful delivered the design and link budget result to customer base on the time that costumer want.
  • Successful maintain the coverage and quality with lest number of antenna base on request from costumer.
  • Proposed 29 sites micro indoor in Jakarta area.
  • 2G Network Performance and Technical Quality (Telkomsel Project for Mid Java Area)
  • Responsible:
  • Collect database and measurement data each day from OMC.
  • Monitoring, processing and analyze network performance each site/cell using database tools.
  • Searching the worst performance site/cell, such as low handover success rate, high blocking, high drop rate and many more.
  • Finding and solve problem for site/cell that have worst performance to discuss with internal 2G planning team for the best solution.
  • Achievement:
  • Successful maintain the network performance.
  • Successful solve the site/cell with worst performance problem.
  • 2G Macro Outdoor Radio Network Planning (Telkomsel Project)
  • Responsible:
  • Frequency planner.
  • Achievement:
  • Successful solve the site/cell that have frequency interference.
  • 2G Strategic Planning (Telkomsel Project)
  • Responsible:
  • Created database tools using excel VBA with purpose to compare frequency from 2G planer with the live network.
  • Make the network performance guideline with purpose to maintain the performance problems.
  • Join for preparation 2G Master Plan 2007 to compile all data from each region for make the plan 2007 guideline that will be using for costumer.
  • Achievement:
  • Successful find the different frequency between 2G planner with the live network.
  • Successful finished the Network Performance guideline.
  • Successful finished the Master Plan Guideline for 9 region and success proposed new site until end of year 2007.

Work Practice

PT Siemens Indonesia
Jakarta, Jakarta
06.2005 - 08.2005
  • Work Practice in PT Siemens Indonesia.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Organized and detail-oriented with a strong work ethic.
  • Resolved problems, improved operations and provided exceptional service.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

Education

Master of Engineering - Telecommunications Master Degree

Trisakti University
Jakarta, Indonesia
04.2001 -

Bachelor of Engineering - Controller Engineer

Trisakti University
Jakarta, Indonesia
04.2001 -

Skills

Account management

Teamwork and collaboration

Client relationship management

Business development

Data analytics

Customer relationships

Relationship building

Documentation and reporting

Goals and performance

Revenue generation

Goal oriented

Sales techniques

Performance tracking

Sales forecasting

Training

  • 2016 WCDMA Professional Certified by Ericsson
  • 2016 LTE L15B Optimization
  • 2015 LTE Functionality
  • 2015 LTE Air Interface
  • 2014 Pre Sales Tool Box 2.0
  • 2014 LTE L14A Features and Functionality
  • 2014 Sales Excellent Level 1 Certification
  • 2013 WCDMA W13 Functionality
  • 2013 LTE L13 Air Interface
  • 2011 SPIN Training Part 1 and Part 2
  • 2011 Financial and Non Financial training
  • 2010 3G RAN Parameter RU 30
  • 2010 LTE RL10 Planning
  • 2010 Atoll LTE Tools
  • 2010 LTE HOT
  • 2010 RU20 Delta Optimization
  • 2010 3G RAN Parameter RU 20
  • 2010 3G Radio Planning Specialist RU 10
  • 2010 3G Radio Planning for Performance Management and Optimization RU 20
  • 2010 3G Radio Planning for Performance Management and Optimization RU 10
  • 2009 2nd Carrier Workshop
  • 2008 3G RAN
  • 2007 UMTS and HSDPA NetAct Planner
  • 2007 UMTS Network Parameters
  • 2007 UMTS Cell Planning
  • 2007 UMTS Introduction
  • 2007 Enabling in Bangkok for HSDPA and HSUPA
  • 2006 VB.6.0, LM Patra
  • 2006 GSM Introduction, PT. Trikom Indonesia.

Timeline

Account Manager

PT. Ericsson Indonesia
06.2019 - Current

Engagement Practice / Senior Solution Architect

PT. Ericsson Indonesia
12.2011 - 06.2019

3G Strategic Planning and Optimization National Area

PT. Nokia Siemens Indonesia
11.2010 - 12.2011

3G Radio Network Planning and Optimization Team Leader for BORNEO AREA

PT. Nokia Siemens Indonesia
06.2009 - 11.2010

3G Radio Network Planning and Optimization Team leader for KALIMANTAN AREA

PT. Koperasi Karyawan DGE (Main Contractor PT. Nokia Siemens Indonesia)
02.2009 - 06.2009

3G Radio Network Planning and Optimization Team leader for EAST INDONESIA AREA

PT. Dian Graha Elektrika Indonesia (Main Contractor PT. Nokia Siemens Indonesia)
01.2008 - 01.2009

3G Radio Network Planning for EAST INDONESIA AREA

PT. Dian Graha Elektrika Indonesia (Main Contractor PT. Nokia Siemens Indonesia)
01.2007 - 01.2008

2G Radio Network Planning Micro Indoor, 2G Radio Network Planning Macro Outdoor, 2G Network performance and technical quality, and 2G Strategic plan.

PT. Trikom Indonesia (Sub Contractor PT. Siemens Indonesia)
12.2005 - 01.2007

Work Practice

PT Siemens Indonesia
06.2005 - 08.2005

Master of Engineering - Telecommunications Master Degree

Trisakti University
04.2001 -

Bachelor of Engineering - Controller Engineer

Trisakti University
04.2001 -

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Agung SetiajiAccount Manager