Summary
Overview
Work History
Education
Skills
Websites
Software
Certification
Work Preference
Work Availability
Languages
Timeline
Hi, I’m

Agung Nugroho

Project Manager
Jakarta Barat
Agung Nugroho

Summary

With experience more than 10 years in software development, and more than 15 years in managerial level, I would welcome the opportunity to discuss further of my skills. Below is the list of my relevant skills: Business owner Experience Managerial Skill Analytical Skill Project Management (Software & System Development, System Integration) Programming Experience (WEB, WAP, Desktop) System Design Database Design

Overview

32
years of professional experience
7
years of post-secondary education
4
Certificates

Work History

PT Mediatek Solusindo
Jakarta

General Manager Delivery & Support
07.2022 - 07.2023

Job overview

  • Supervise and control resources, programs and work budgets to improve work efficiency and effectiveness.
  • Collaborated with cross-functional teams to deploy innovative solutions addressing complex business challenges.
  • Provide solutions and ideas to solve problems related to projects, implementation, and resources
  • Develop solutions to improve business platforms and enterprise portfolios
  • Monitor and improve the business process contained in daily operations
  • Carry out a Design Review Meeting on existing Project agreements together with the Customer to obtain optimum design and costs related to the design and implementation of the project deployment
  • Provide support to Sales & Marketing in technical terms (including the tender qualification process, informing if there are new business opportunities in the Customer)
  • Maintain good relations with customers, principals and distributors and maintain customer satisfaction in doing business with the company
  • Maintain internal and external relationships, as well as escalate to facilitate operation activities.
  • Providing direction and guidance to the team and planning the development of competencies and skills needed to meet the company's business needs.
  • Analyzed client business processes to propose optimal software applications for unique requirements.
  • Periodically Create Technical report, Project report, KPI Team report, New opportunity / solution for Management.
  • Create Product Presentation and present the product to the Customers
  • Prepare Tender Proposal and Solution Description.

PT Media Kreasindo Utama (Zingmobile Pty.Ltd)

Senior IT Manager
12.2012 - 07.2022

Job overview

  • Manage multiple parallel projects – includes project coordination, project plans, project quality plans, status reports, customer meetings, formal meeting reports, scheduling, progress monitoring and tracking, resource management, etc
  • Evaluated emerging technologies to identify opportunities for innovation and improvement within the organization''s IT landscape.
  • Make a Plan to support monthly and yearly target set by Management
  • Led a skilled IT team in providing exceptional technical support, fostering a collaborative environment that promoted professional growth.
  • Deliver Products/Services activities within the agreed target timeline
  • Establish and implement departmental policies, goals, objectives, procedures and target timeline
  • Plan and direct activities such as product backlog list, meetings (sprint planning, daily standup, sprint review, sprint retrospective, product backlog refinement), product/service launch
  • Prepare and present weekly and monthly reports to management
  • Ensure projects are delivered on-time, within budget and meet the customer expectation
  • Manage customer complaints as per agreed resolution time window by clients
  • Manage the on-boarding process and on-going success of ecosystem partners (Partners that use the company’s platform to deliver services to and deliver services to and through carriers)
  • Represent the product management and professional services organizations in the pre-sales process for new opportunities and adaptations to existing solutions
  • Actively lead and contribute to the creation of technical solutions to customer requirements
  • Create proposals and prepare job estimates – define Statements of Work, Project Plans and Delivery
  • Budgets for approval (internal/customer)
  • Communicate, negotiate and agree to customer technical requirements and delivery milestones
  • Face-to-face time with customers for workshops, kick-off meetings, project reviews, key on-site delivery activities and provide training to customers and support staff
  • Contribute to the definition and evolution for project management process improvements
  • Maintain a detailed knowledge of the company’s products, market trends and emerging technologies
  • Required to help evaluate, recruit and manage competent IT personnel to achieve target and goal
  • Create Standard Operation Procedures for IT and Customer Service team
  • Manage existing Products and deploy system monitoring system to ensure that any system failure will be handled within resolution time.

PT Access Mobile Indonesia

Technical Director
10.2007 - 12.2012

Job overview

  • Managed intellectual property portfolio; protected company assets by filing patents on groundbreaking innovations.
  • Led successful efforts to obtain necessary certifications, demonstrating compliance with industry regulations and best practices.
  • Collaborated with cross-functional teams to efficiently complete large-scale projects on time and within budget constraints.
  • Enhanced product quality by implementing efficient software testing and debugging processes.
  • Achieve revenue, based on yearly KPI that is set by Management.
  • Increased customer satisfaction, addressing technical issues swiftly and effectively.
  • Develop and manage team works (department heads and staffs) to reach KPI.
  • Directed resource allocation efforts, maximizing utilization while minimizing overhead costs.
  • Set up staff’s KPI.
  • Streamlined project management processes, ensuring timely delivery of products and services.
  • Manage relationship with clients (Telcos) and partners (Contents Owner).
  • Developed innovative solutions to complex technical problems, resulting in improved system performance.
  • Conducted thorough market research to identify opportunities for business expansion and revenue generation.
  • Create and implement new programs and promotion to increase revenue.
  • Created internal product development roadmaps for technological solutions in Telco industry.
  • Problem solving related with products covers system issues and customer complain.
  • Led offshore development teams via telepresence, managing diverse personnel across varying levels of technical expertise.
  • Guided, coached and lead project teams, delegating tasks and evaluating performance and progression of project pace.
  • Developed technical requirement documentation for new software products.
  • Report to Managing Director and CEO.

PT Barista Mobile United

Director
10.2005 - 09.2007

Job overview

  • Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
  • Drove business expansion by identifying new markets, conducting research, and developing targeted marketing campaigns.
  • Setup a new company, register and run the company
  • Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
  • Responsible for shareholder’s capital to run the company
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • Setup the accounting system for the company
  • Increased company revenue by streamlining processes and implementing cost-saving measures.
  • Setup human resources system and rules
  • Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
  • Responsible for the daily operational tasks.
  • Formed strategic partnerships and connected with potential clients to drive business development.
  • Report to the Shareholders
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

MobileTren

IT Manager
05.2005 - 10.2005

Job overview

  • Fixing many issues related with system architecture and scripting and setup proper SOP for the Company related with customer complain handling and system development and maintenance
  • Oversaw technology budget planning and allocation to optimize resource utilization while meeting organizational objectives.
  • Responsibilities:
  • Led a skilled IT team in providing exceptional technical support, fostering a collaborative environment that promoted professional growth.
  • Report to the Directors & Shareholders
  • Led system development team (10 programmers) to create application system for content partner and maintain the main application system
  • Led content developer team to ensure they create the contents that meets the target with good quality of contents
  • Led content quality control team to ensure the content meets Company and Clients requirements
  • Led customer support team to ensure any complains will be handled as per Standard Operation Procedures and within Resolution window time.
  • Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.
  • Build a good relationship with Telcos.
  • Build a good relationship with content partners.

Pemuda Express Group (HIRA Express)

MIS Manager
09.2002 - 04.2005

Job overview

  • Successfully setup a computerized environment within the company and created semi online the whole company from Headquarter in Semarang and all of the branches in Java island with a very limited budget through difficulties since the internet connection was very slow
  • Collaborated with cross-functional teams to address business challenges and drive process improvements.
  • Responsibilities:
  • Improved system efficiency by implementing new MIS solutions and streamlining processes.
  • Report to the Directors
  • Provided technical support to end-users, resolving issues efficiently to minimize downtime.
  • Setup and maintained local and wide area network between HQ and all branches (12 branches)
  • Evaluated emerging technologies for potential integration into existing systems, ensuring continued growth and innovation.
  • Setup a software team consist of 2 programmers
  • Contributed to long-term IT strategy development by providing valuable insights into trends impacting the organization''s future needs.
  • Developed internal software to meet company needs
  • Streamlined reporting processes by automating data collection and analysis tasks.
  • Maintained all internal software in the company
  • Developed comprehensive training programs to ensure staff proficiency in MIS applications.
  • Developed the Standard Operation Procedures related to the software development
  • Managed life cycle replacement of hardware and software.
  • Implemented and maintained technology and software budget.

MobileTren

Web & WAP Programmer Manager
08.2002 - 06.2003

Job overview

  • Built and maintained local area network
  • Setup software team consist of Web & WAP programmers and web/fliers designers
  • Developed all system platforms for the company to sell products
  • Maintained all of the contents and keep them up to date.
  • Consistently met project deadlines by effectively managing priorities and maintaining a strong work ethic.
  • Maintained detailed documentation on all projects, facilitating knowledge transfer and reducing future troubleshooting efforts.
  • Implemented security measures to protect sensitive data from unauthorized access or misuse during application development phases.
  • Mentored junior programmers, enhancing their skill sets and fostering professional growth within the team.

TrafficNet

Senior Web Development Manager
02.2001 - 09.2002

Job overview

  • Setup IT Development team
  • Developed main company web site that provides info about products and services also as a utility for customer to get information about their internet usage and monthly invoice
  • Developed useful web sites to provide services to the users
  • Developed an ISP billing application to all departments such as customer service, finance, accounting
  • Periodically change the layout of the main sites based on promotion, special events and seasonal events
  • Maintained all company’s sites and applications and upgrade to new versions with new features and ideas
  • Enhanced website performance by optimizing front-end and back-end code.
  • Collaborated with cross-functional teams for seamless integration of web applications into existing systems.
  • Performed unit testing of web applications and troubleshot issues.
  • Optimized web applications for speed, scalability and security.

MobileSmart Pty Ltd
Melbourne

Web Developer
03.2000 - 04.2001

Job overview

  • Supervise web developer team consist of 2 web programmers and 1 web designer.
  • Developed web sites for customer that has database capabilities and also connect to SMS server if they need too.
  • Developed WAP application for TAB Corp, an application to provide real time information about horse and dog racing on mobile phones.
  • Communicated with customers about what they need to provide sufficient detail about their software specifications.
  • Built and maintained Web server, SMS servers and Windows network servers.
  • Built and maintained WAP Gateway and RAS hardware.
  • Assisted in the creation of detailed project specifications, outlining key requirements for successful implementation of client objectives.
  • Provided front-end development support, creating visually appealing designs that aligned with brand standards.
  • Developed custom web applications, resulting in tailored solutions for client needs.
  • Oversaw back-end development using PHP or ASPX to maintain website integrity.
  • Created powerful Content Management Systems to serve as interface for client.

PT Yulinda Duta Fashion
Citeureup, Bogor

IT Manager
04.1999 - 03.2000

Job overview

  • Successfully led team to pass Y2K issues on all of the factory’s hardware (machines, computers, devices) and software related to garment productions
  • Responsibilities:
  • Report to owner about all projects periodically
  • Designed contingency plans for all departments about what they should do if they encounter any problem like electricity problem, phone problem, machine problem, etc
  • Reviewed the company needs and give solution by implement automated computerized system using in house or third party software, etc
  • Held training sessions to all staff about any software, internet, office software (MS Word, Powerpoint, Excel), etc
  • Maintained third party software, communicate periodically to the developer to ensure we get the latest version
  • Maintained accounting data that should be backed up and maintained periodically and put the backup in separated places for safety purpose
  • Create Standard Operation Procedures (SOP) for all departments for hardware and software usage
  • Conducted regular performance evaluations to identify areas for improvement and develop targeted action plans for continuous enhancement of IT services.
  • Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
  • Implemented robust backup strategies to safeguard critical data against loss or corruption, minimizing potential risks.
  • Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.
  • Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
  • Demonstrated familiarity with latest hardware, software and networking technology.
  • Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
  • Built, repaired and installed computer-related hardware based on deployment procedures.
  • Coordinated IT operations activities to deliver smooth flow of daily business needs.

PT Inter Delta
Jakarta

System Analyst Supervisor
08.1998 - 04.1999

Job overview

  • KODAK film and paper main distributor, Designed, built and implemented small applications to meet company needs and as support software to the ERP software.
  • Held in-house training sessions to all staffs and executives about using general and company applications
  • Led 2 programmers as a team
  • Troubleshoot for hardware and software problem within the company
  • Optimized database structures to improve data storage efficiency and query performance levels.
  • Facilitated training sessions for staff members on new software applications, promoting efficient adoption of new technologies across the organization.
  • Investigated system issues and implemented resolutions to reduce downtime.
  • Provided client support on system operation and troubleshooting.
  • Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
  • Diagnosed, troubleshot and resolved network and system problems.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.

Bank Ficorinvest Tbk

Assistant IT Manager
05.1995 - 08.1998

Job overview

  • Maintain existing network and server (SUN/OS system)
  • Led 2 technical maintenance persons to maintain existing hardware like computer, printer, network devices, etc
  • Troubleshoot computer and software common problems such like printing problems, windows problems, etc
  • For all departments
  • Designed, develop and implement supporting banking application for all departments
  • Schedule for person who runs "End of Day" and "End of Month" processing, print daily reports and distributed to all departments
  • Developed and executed IT project plans, ensuring timely completion of milestones and successful delivery within budget constraints.
  • Maintained accurate inventory records for all IT assets, facilitating efficient asset lifecycle management processes and informed procurement decisions.
  • Streamlined IT support processes for increased efficiency, reducing ticket resolution times and improving user satisfaction.
  • Implemented and maintained technology and software budget.

PT Excelsoft Dynasys

System Engineer/Programmer
06.1994 - 05.1995

Job overview

  • Works with other programmer as a team work
  • Communicated with customer about their current problem and design the solution for them
  • Developed software for customer needs
  • Deployed and implemented software system at customer site and help customer to migrate their old data to new system as easy as possible
  • Held training sessions to customers at each department about the software usage
  • Maintain the software runs well at customer site by visit their site periodically

PT Ciptadana Sejatiraya

Programmer
03.1993 - 04.1994

Job overview

  • Designed, built, implemented and maintained application for company
  • Troubleshoot hardware and software problems
  • Identified opportunities for process improvement, leading to a more efficient development cycle.
  • Developed custom scripts to automate repetitive tasks, freeing up valuable time for other project priorities.

PT Ciptadana Sejatiraya

Accounting Staff
04.1991 - 02.1993

Job overview

  • Input daily Journal to Accounting journal card (manual)
  • Create Monthly Profit & Lost Report to Management
  • Create Monthly Report for Bapepam
  • Manage Share Inventory
  • Managed accounts receivable collections efforts, decreasing outstanding balances owed to the company.
  • Created customized financial reports using advanced Excel functions to support decision-making for senior management.

Education

STMIK BUNDA MULIA
Jakarta, Indonesia

S1 from Manajemen Informatika
01.1991 - 01.1995

University Overview

Institut Bisnis Indonesia (iBii)
Jakarta, Indonesia

Bachelor Degree from Management
01.1991 - 01.1994

University Overview

OPSWAT Academy

from OPSWAT File Security Associate (OFSA)
11.2022 - 11.2022

University Overview

OPSWAT Academy

from OPSWAT Data Transfer Security Associate (ODSA)
11.2022 - 11.2022

University Overview

OPSWAT Academy

from OPSWAT Web Traffic Protection Associate (OWPA)
11.2022 - 11.2022

University Overview

LinkedIn - PMI

from Project Management Foundations
12.2022 - 12.2022

University Overview

PMI

from Fundamentals of Waterfall Project Management
02.2022 - 02.2022

University Overview

PMI

from Fundamentals of Agile Project Management
02.2022 - 02.2022

University Overview

Growia Education
Jakarta

from Manual Quality Assurance
01.2024 - 05.2024

University Overview

Skills

Project Management

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Websites

Software

Project Management: SCRUM Methodology, JIRA, Trello, MS Project, MS Excel (Gantt chart)

Web Development Scripting: php, ASPNET MVC C#, VB, HTML5, CSS3, Javascript, nodejs, Reactjs, Python

Development Tools: GitHub, BitBucket, Selenium, TestProject, Visual Studio, Visual Studio Code, Android Studio

Website Analytic Tool Google Analytic, Google Tag Manager, Matomo Analytic

Ads Solution: Revive Ads Server, Adsense, Admob, inMobi, Smaato

SEO: Off Page SEO, On Page SEO, Link Building, SEO Audit, Keyword Research, Keyword, Tracking Position

Digital Marketing: FB Ads, Google Ads, Instagram Ads

Desktop App Development: C#, Delphi, FoxPro for Windows

Mobile App Development: Android Studio

Mobile App Analytic Tools: AppsFlyer, Adjust, Google Analytic

Database: MySQL, Postgres, MS SQL, Redis, MongoDB, ElasticSearch

Operating System: Windows, Linux

Game Development: Construct

Office Software: MS Words, PowerPoint, Excel, Outlook, Visio

Penetration Test Software: Kali Linux, Acunetix, OWASP, Metasploit, sqlmap, Arachni, Vega, wp-scan, Burb Suite, Acunetix

Container & VM: Docker, Oracle VirtualBox, VMWare

Data Analytic Tool/Scripting: R, Python, Tableau

Cloud Technology: AWS, GCP, Azure, AliCloud

SMPP Server: Kannel (Linux), nowsms (Windows), OzekiSMS (Windows)

Certification

Certified Manual Quality Assurance, Growia Education

Work Preference

Work Type

Full TimePart TimeContract WorkInternshipGig Work

Work Location

On-SiteRemoteHybrid

Important To Me

Work-life balanceFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionTeam Building / Company RetreatsPaid sick leaveCompany Culture
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages

English
Upper intermediate (B2)
Indonesian
Advanced (C1)

Timeline

Certified Manual Quality Assurance, Growia Education

05-2024
Growia Education
from Manual Quality Assurance
01.2024 - 05.2024
LinkedIn - PMI
from Project Management Foundations
12.2022 - 12.2022

Project Management Foundations, LinkedIn - PMI

12-2022
OPSWAT Academy
from OPSWAT File Security Associate (OFSA)
11.2022 - 11.2022
OPSWAT Academy
from OPSWAT Data Transfer Security Associate (ODSA)
11.2022 - 11.2022
OPSWAT Academy
from OPSWAT Web Traffic Protection Associate (OWPA)
11.2022 - 11.2022
General Manager Delivery & Support
PT Mediatek Solusindo
07.2022 - 07.2023
PMI
from Fundamentals of Waterfall Project Management
02.2022 - 02.2022
PMI
from Fundamentals of Agile Project Management
02.2022 - 02.2022

Fundamentals of Waterfall Project Management, PMI

02-2022

Fundamentals of Agile Project Management, PMI

02-2022
Senior IT Manager
PT Media Kreasindo Utama (Zingmobile Pty.Ltd)
12.2012 - 07.2022
Technical Director
PT Access Mobile Indonesia
10.2007 - 12.2012
Director
PT Barista Mobile United
10.2005 - 09.2007
IT Manager
MobileTren
05.2005 - 10.2005
MIS Manager
Pemuda Express Group (HIRA Express)
09.2002 - 04.2005
Web & WAP Programmer Manager
MobileTren
08.2002 - 06.2003
Senior Web Development Manager
TrafficNet
02.2001 - 09.2002
Web Developer
MobileSmart Pty Ltd
03.2000 - 04.2001
IT Manager
PT Yulinda Duta Fashion
04.1999 - 03.2000
System Analyst Supervisor
PT Inter Delta
08.1998 - 04.1999
Assistant IT Manager
Bank Ficorinvest Tbk
05.1995 - 08.1998
System Engineer/Programmer
PT Excelsoft Dynasys
06.1994 - 05.1995
Programmer
PT Ciptadana Sejatiraya
03.1993 - 04.1994
Accounting Staff
PT Ciptadana Sejatiraya
04.1991 - 02.1993
STMIK BUNDA MULIA
S1 from Manajemen Informatika
01.1991 - 01.1995
Institut Bisnis Indonesia (iBii)
Bachelor Degree from Management
01.1991 - 01.1994

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Agung NugrohoProject Manager