Agus Sudono
F&B Professional
Jakarta
Summary
Dynamic professional with demonstrated success in developing and executing innovative marketing strategies to boost sales, while maintaining operational efficiency. Skilled in budget management to reduce costs and maximize profits. Passion for food preparation, providing quality products to customers.
Overview
15
15
years of professional experience
Work History
Assistant Director of Food & Beverage
JS Luwansa Hotel & Convention Center
01.2023 - Current
- Conducted regular performance evaluations for staff members, identifying areas of improvement and creating action plans accordingly.
- Maintained open lines of communication with kitchen staff to ensure timely execution of orders during peak service periods.
- Mentored junior team members, fostering professional growth opportunities through guidance and constructive feedback.
- Increased overall efficiency of the department by developing and implementing training programs for staff members.
- Continuously researched industry trends and competitor offerings to stay ahead of market demands and maintain a competitive edge.
- Developed strong relationships with vendors to negotiate favorable pricing and delivery schedules for products.
- Oversaw daily financial transactions, including cash handling procedures, revenue tracking, and budget analysis for continuous improvement efforts.
- Optimized restaurant layout by monitoring traffic flow patterns during high-volume periods, making adjustments as needed.
- Collaborated with executive management to develop strategic plans for improving overall guest experience at the establishment.
- Implemented cost control measures to effectively manage expenses without compromising quality or customer satisfaction levels.
- Assisted in the recruitment, selection, and onboarding of new team members, ensuring a seamless integration into the existing workforce.
- Coordinated special events, working closely with clients to ensure their needs were met while maintaining budgetary constraints.
- Partnered with marketing teams to create promotional materials that highlighted new menu items or limited-time offers designed to attract guests'' attention.
- Evaluated supplier contracts regularly, ensuring best value was achieved without sacrificing product quality or availability.
- Enhanced customer satisfaction by efficiently managing food and beverage operations and providing exceptional service.
- Assisted in menu development, incorporating seasonal ingredients and trending flavors to appeal to a diverse clientele.
- Ensured adherence to health, safety, and sanitation regulations by regularly inspecting facilities and equipment.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Resolved customer complaints involving food or beverage quality and service.
- Maintained highest standards for beverage quality and service.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Developed ongoing training initiative to improve beverage knowledge of serving employees.
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
- Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
- Adhered to corporate efficiency and profitability goals for beverage purchasing and distribution.
- Motivated staff to perform at peak efficiency and quality.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Corporate Food & Beverage Manager
PT. Exquise Boga Mulia (Exquise Patisserie)
01.2022 - 01.2023
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Resolved customer concerns promptly and professionally, ensuring repeat business and positive word-of-mouth referrals.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Collaborated with chefs and kitchen staff to ensure high-quality food preparation and timely delivery to customers.
- Maintained a clean, safe, and welcoming environment for patrons, adhering to strict health code regulations.
- Developed ongoing training initiative to improve beverage knowledge of serving employees.
- Implemented creative solutions for space optimization during peak hours or busy seasons.
- Maintained strong relationships with suppliers, ensuring consistent product quality while controlling costs.
- Resolved customer complaints involving food or beverage quality and service.
- Organized successful special events that contributed to increased sales figures.
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Increased overall revenue with strategic pricing adjustments and targeted marketing campaigns.
- Assisted in financial management tasks such as budget planning, forecasting revenue projections, and monitoring expenses closely.
- Adhered to corporate efficiency and profitability goals for beverage purchasing and distribution.
- Coordinated with vendors to secure competitive pricing on ingredients, supplies, and equipment.
- Coordinated with catering staff to deliver food services for special events and functions.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Developed unique events and special promotions to drive sales.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Food & Beverage Manager
Aston Bellevue Jakarta
07.2021 - 01.2022
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Resolved customer concerns promptly and professionally, ensuring repeat business and positive word-of-mouth referrals.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Collaborated with chefs and kitchen staff to ensure high-quality food preparation and timely delivery to customers.
- Maintained a clean, safe, and welcoming environment for patrons, adhering to strict health code regulations.
- Managed bar and wait staff and directed hiring program.
- Developed ongoing training initiative to improve beverage knowledge of serving employees.
- Improved customer satisfaction by implementing innovative food and beverage menu options.
- Maintained strong relationships with suppliers, ensuring consistent product quality while controlling costs.
- Resolved customer complaints involving food or beverage quality and service.
- Organized successful special events that contributed to increased sales figures.
- Implemented creative solutions for space optimization during peak hours or busy seasons.
- Oversaw the hiring process for new employees, selecting top talent to join our team.
- Increased overall revenue with strategic pricing adjustments and targeted marketing campaigns.
- Developed and executed successful marketing campaign, introducing themed dining events that significantly boosted patronage during off-peak hours.
- Implemented customer feedback system to gather insights and action improvements, leading to noticeable enhancement in service delivery.
- Managed budgeting and financial reporting for food and beverage department, identifying areas for cost savings without compromising on quality.
Food & Beverage Manager
Hotel Ciputra Jakarta
11.2020 - 03.2021
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Resolved customer concerns promptly and professionally, ensuring repeat business and positive word-of-mouth referrals.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Oversaw the hiring process for new employees, selecting top talent to join our team.
- Maintained a clean, safe, and welcoming environment for patrons, adhering to strict health code regulations.
- Developed ongoing training initiative to improve beverage knowledge of serving employees.
- Implemented creative solutions for space optimization during peak hours or busy seasons.
- Improved customer satisfaction by implementing innovative food and beverage menu options.
- Maintained strong relationships with suppliers, ensuring consistent product quality while controlling costs.
- Resolved customer complaints involving food or beverage quality and service.
- Organized successful special events that contributed to increased sales figures.
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
- Increased overall revenue with strategic pricing adjustments and targeted marketing campaigns.
- Adhered to corporate efficiency and profitability goals for beverage purchasing and distribution.
- Assisted in financial management tasks such as budget planning, forecasting revenue projections, and monitoring expenses closely.
Corporate Marketing Manager
Johnny Rockets Restaurant Indonesia
11.2019 - 11.2020
- Boosted brand awareness by developing and implementing strategic marketing campaigns.
- Delivered consistent growth in ROI through careful management of marketing budgets across channels.
- Enhanced company reputation through effective public relations initiatives and media outreach.
- Analyzed market trends and consumer preferences to inform product development and promotional efforts.
- Conducted regular competitor analysis to identify opportunities for differentiation in the marketplace.
- Streamlined marketing processes for increased efficiency and reduced overhead costs.
- Increased conversion rates with A/B testing on various digital channels such as landing pages and email campaigns.
- Spearheaded corporate rebranding efforts, resulting in a refreshed company image and improved customer perception.
- Collaborated with cross-functional teams to develop cohesive, multi-channel marketing strategies.
- Developed compelling content for multiple platforms, including social media, blog posts, email newsletters, press releases, and advertising copy.
- Championed the use of customer data in campaign targeting, leading to higher response rates and conversions.
- Implemented a comprehensive social media strategy that resulted in substantial growth in follower engagement and reach.
- Led successful product launches that generated significant increases in revenue within short timeframes.
- Established robust analytics tracking systems to monitor campaign success metrics and guide future decision making.
- Oversaw trade show participation to build valuable industry connections and showcase company offerings.
- Optimized sales funnel performance by refining messaging at key touchpoints throughout the customer journey.
- Managed external agency relationships for optimal campaign execution and budget control.
- Conducted market research to identify new opportunities and target markets.
- Created and managed social media campaigns to increase brand engagement.
- Coordinated with design and media teams to develop high-quality creative assets.
- Devised content strategy to effectively engage target audiences.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
- Developed creative presentations, trend reports, kitted assets, and product data sheets.
- Launched successful digital marketing campaigns that achieved goals for increased website traffic.
- Managed budget allocation and resource utilization to maximize marketing ROI.
- Wrote and distributed press releases to increase brand visibility.
Banquet Sales Manager
Hotel Ciputra Jakarta
01.2018 - 11.2018
- Boosted revenue with thorough market analysis and competitive pricing adjustments.
- Managed multiple simultaneous events efficiently by prioritizing tasks effectively based on deadlines and individual needs of each project.
- Conducted site visits with prospective clients, showcasing venue features and outlining available services.
- Monitored industry trends to stay current on popular themes, décor styles, menu offerings, and other relevant factors affecting banquet sales success.
- Increased banquet sales by developing and implementing effective marketing strategies.
- Maintained accurate records of all correspondence, proposals, contracts, invoices using specialized software systems.
- Worked closely with operations team to ensure seamless execution of all banquet events from setup through teardown.
- Led a team of event planners, promoting teamwork and efficient workflow management for successful events.
- Prepared sales presentations for clients showing success and credibility of products.
- Managed accounts to retain existing relationships and grow share of business.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Drove sales by developing multi-million dollar contract sales.
Food & Beverage Manager
Hotel Ciputra Jakarta
11.2017 - 01.2018
- Achieves marketing and sales operational objectives by contributing marketing and sales information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change
- Arrange marketing and sales financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions
- Determines annual and gross-profit plans by forecasting and developing annual sales quotas for regions; projecting expected sales volume and profit for existing and new products; analyzing trends and results; establishing pricing strategies; recommending selling prices; monitoring costs, competition, supply, and demand
- Accomplishes marketing and sales objectives by planning, developing, implementing, and evaluating advertising, merchandising, and trade promotion programs; developing field sales action plans
- Identifies marketing opportunities by identifying consumer requirements; defining market, competitor's share, and competitor's strengths and weaknesses; forecasting projected business; establishing targeted market share
- Lead F&B team by attracting, recruiting, training and appraising talented personnel
- Establish targets, KPI’s, schedule, policies & Procedures
- Report on management regarding sales results and productivity
Assistant Food & Beverage Manager
JS Luwansa Hotel & Convention Center Jakarta
02.2015 - 11.2017
- Manages all F&B and Day to day operations within budget guidelines and the highest standards
- Preserve excellent levels of internal and external customer service
- Design exceptional menus, purchase goods and continuously make necessary improvements
- Identify customer needs and respond proactively to all of their concerns
- Lead F&B team by attracting, recruiting, training and appraising talented personnel
- Establish targets, KPI’s, schedule, policies & Procedures
- Report on management regarding sales results and productivity
Restaurant Manager
Pre-opening Allium Airport Hotel Tangerang
07.2013 - 02.2015
- To supervise an assigned food & beverage station service, in order to maximize guest satisfaction consistent with Allium Airport Standards
- Actively support the Quality Improvement Process
- Assist in identifying and implementing a successful marketing plan for assigned outlets
- Assume responsibility of daily operation of all assigned outlets and Banquet Operational
- Assist in working toward positive financial results
- Assist in ensuring that scheduling functions are performed accurately and on a timely basis
- Assist in maintaining a highly motivated and well-trained staff
- Winning the 3rd Rank 2014 the best Café By Jakarta Java Kini with Paris Lyon Café
Assistant Manager of Sailendra Restaurant
JW Marriott Hotel Jakarta
04.2012 - 07.2013
- Demonstrating Leadership - Utilizing interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example
- Exceeding Customer Expectations - Providing services that are above and beyond for customer satisfaction and retention
- Improving Service - Improving service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed
- Developing and Building Teams - Encouraging and building mutual trust, respect, and cooperation among team members
- Supervising Associates - Supervising and managing associates
- Managing all day-to-day operations
- Understanding associate positions well enough to perform duties in associates' absence
- Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person
- Modeling Appropriate Behaviors - Serving as a role model to demonstrate appropriate behaviors
- Coaching and Developing Others - Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills
- Managing Daily Operations of the Area or Department - Managing day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis
- Guiding, Directing, and Motivating Subordinates - Providing guidance and direction to subordinates, including setting performance standards and monitoring performance
- Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems
- Training and Teaching Others - Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others
- Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work
- Maintaining Productivity Levels - Ensuring and maintaining the productivity level of associates
- Integrating Departmental Goals - Providing the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective
- Promotion as Assistant Restaurant manager after 3 month probation as Supervisor Restaurant
Operation Outlet Manager
The Annapurna Catering Food & Beverage Service
03.2010 - 01.2012
- As an assignment catering manager at British International School Bintaro, I must be focus on Day to day operational and most active made communication relationship to Principal of the school and also teacher especially communicated to Healthy Department on that School
- I am also monitoring Quality, health and safety of food on that school
- Beside that I am also maintain all planning of the promotion connected with school schedule
- Re-annual Service contract for 2 years the catering Annapurna still doing food service at British International School
- New Service Contract for 2 years at Dutch’s/German International School
- New Service Contract For 1 years at Singapore International School
Education
High School Diploma -
Pandawa Budi Luhur
Jakarta 04.2001 -
Skills
Menu development
Personality
I am 42 years old with highly motivation to achieve my goal in career. I eager to learn something new to challenge myself for improvement open minded & always calm in any situation. Create a great idea and like to be a team work player.
Personal Information
- Health Status: Good
- Date of Birth: 08/01/82
- Gender: Male
- Nationality: Indonesian
- Marital Status: Married
- Religion: Protestant
Timeline
Assistant Director of Food & Beverage
JS Luwansa Hotel & Convention Center
01.2023 - Current
Corporate Food & Beverage Manager
PT. Exquise Boga Mulia (Exquise Patisserie)
01.2022 - 01.2023
Food & Beverage Manager
Aston Bellevue Jakarta
07.2021 - 01.2022
Food & Beverage Manager
Hotel Ciputra Jakarta
11.2020 - 03.2021
Corporate Marketing Manager
Johnny Rockets Restaurant Indonesia
11.2019 - 11.2020
Banquet Sales Manager
Hotel Ciputra Jakarta
01.2018 - 11.2018
Food & Beverage Manager
Hotel Ciputra Jakarta
11.2017 - 01.2018
Assistant Food & Beverage Manager
JS Luwansa Hotel & Convention Center Jakarta
02.2015 - 11.2017
Restaurant Manager
Pre-opening Allium Airport Hotel Tangerang
07.2013 - 02.2015
Assistant Manager of Sailendra Restaurant
JW Marriott Hotel Jakarta
04.2012 - 07.2013
Operation Outlet Manager
The Annapurna Catering Food & Beverage Service
03.2010 - 01.2012
High School Diploma -
Pandawa Budi Luhur
04.2001 -
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