Agus Triyono
Operations Manager
Pekanbaru
Summary
Operations professional with significant experience driving customer satisfaction and efficiency improvements. Skilled in process optimization, team leadership, and strategic planning. Strong focus on collaboration and adaptability, ensuring seamless operations and high-quality service delivery. Known for problem-solving abilities and effective communication.
Overview
9
9
years of professional experience
3
3
Languages
Work History
Operations Manager
Karsa Studio
06.2024 - Current
- Coordinated cross-functional teams including designers, project managers, contractors, and vendors to ensure smooth project execution.
- Oversaw project timelines, budgets, and resource allocation to ensure on-time project delivery.
- Maintained quality control and ensured all projects met company standards and client expectations.
- Communicated regularly with clients to provide project updates and resolve operational issues.
- Managed procurement of materials, supplier coordination, and project logistics.
- Implemented operational improvements that increased project efficiency and reduced delays.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Manager
Brother's Florist
05.2022 - 06.2024
- Managed daily shop operations to ensure smooth workflow and service.
- Scheduled and organized staff daily work shifts.
- Supervised staff performance and ensured tasks were completed efficiently.
- Coordinated flower arrangements, orders, and delivery schedules.
- Assisted with customer service and handled special orders.
- Monitored inventory of flowers and shop supplies.
- Ensured the shop maintained high standards of product quality and presentation.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Client Support
Concentrix Limited Company
04.2019 - 04.2022
- Understand customer enquiries and respond via applicable channels: email, chat, and call backs
- Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
- Manage customer escalations and ensure that these are answered, tracked, and escalated as required
- Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes
- Ensure all SLAs are met accordingly
- Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
- Provide a high level of professionalism and competent customer service
- Able to communicate effectively with customers in a friendly and polite manner by following to processes
- Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language
- Led development of client support knowledge base, enhancing team's ability to resolve issues quickly and accurately.
- Collaborated with cross-functional teams to deliver exceptional client support, resulting in increased customer retention and satisfaction levels.
IT Manager
Rumah Sakit Prima Pekanbaru
03.2017 - 03.2019
- Maintain and troubleshoot hospital computer systems, networks, and software applications.
- Provide technical support to doctors, nurses, and administrative staff.
- Install, configure, and update hardware and software systems.
- Assist in implementing new IT solutions and system upgrades.
- Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
- Maintain IT documentation and inventory of hardware/software assets.
- Ensure compliance with hospital IT policies and data privacy regulations.
Education
Bachelor of Science - Computer Science
Institut Bisnis Dan Teknologi Pelita Indonesia
Pekan Baru, Indonesia 04.2001 -
Skills
Expert Advisor
Customer service
Problem-solving
Operations management
Performance monitoring
MS office
Decision-making
Workflow optimization
Timeline
Operations Manager
Karsa Studio
06.2024 - Current
Manager
Brother's Florist
05.2022 - 06.2024
Client Support
Concentrix Limited Company
04.2019 - 04.2022
IT Manager
Rumah Sakit Prima Pekanbaru
03.2017 - 03.2019
Bachelor of Science - Computer Science
Institut Bisnis Dan Teknologi Pelita Indonesia
04.2001 -