Agustinus Simanjuntak
RTFM Inbound
Tangerang,DKI Jakarta
Summary
Self-motivated person with “Get it done!” attitude, who is eager to learn and improve.
Desk Control with over 3 years of successful experience in Realtime Monitoring, Forecasting and Staffing. Recognized consistently for performance excellence and contributions to success in Contact Center industry. Strengths in Excel and Data Visualization.
Overview
5
5
years of post-secondary education
2
2
Certifications
1
1
Competitions
Work History
RTFM Inbound
Halo BCA
Jakarta Barat, DKI Jakarta
2019 - Current
Real-time monitoring at operations, ensure schedule are adhered to maximize the effective allocations of resources and participate in workforce management-related project.
RTA-WFM
DBS Indonesia
Jakarta Selatan, DKI Jakarta
2018 - 2019
Analyze contact volume patterns by campaigns, contact group, queues' agents' skills-sets. Develop forecasting models and communicate necessary real-time and proactive adjustments
IT Support Specialist
RSUD Puruk Cahu
Puruk Cahu, Kalimantan Tengah
2016 - 2017
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
Education
Bachelor of Computer Science - Information System of Business
STMIK Mikroskil Medan
Kota Medan 07.2011 - 09.2016
Skills
Programming
Certification
Contact Center Analysis For Leader & Specialist
ICCA
Participation in The Best Contact Center Indonesia 2020 in Leader & Specialist category
Timeline
ICCA as participant of The Best Desk Control
11-2020
Contact Center Analysis For Leader & Specialist
02-2020
Bachelor of Computer Science - Information System of Business
STMIK Mikroskil Medan
07.2011 - 09.2016
IT Support Specialist
RSUD Puruk Cahu
2016 - 2017
RTA-WFM
DBS Indonesia
2018 - 2019
RTFM Inbound
Halo BCA
2019 - Current
Similar Profiles
Dwicky FachrudiasDwicky Fachrudias
Trainer at Halo BCATrainer at Halo BCA
Wempi Darwis NapitupuluWempi Darwis Napitupulu
Support at BCA DigitalSupport at BCA Digital
Derrick John ReyesDerrick John Reyes
Server at Halo-Halo RestaurantServer at Halo-Halo Restaurant