Agustinus Simanjuntak
RTFM Inbound
Tangerang,DKI Jakarta
Summary
Self-motivated person with “Get it done!” attitude, who is eager to learn and improve.
Desk Control with over 3 years of successful experience in Realtime Monitoring, Forecasting and Staffing. Recognized consistently for performance excellence and contributions to success in Contact Center industry. Strengths in Excel and Data Visualization.
Overview
5
5
years of post-secondary education
2
2
Certifications
1
1
Competitions
Work History
RTFM Inbound
Halo BCA
Jakarta Barat , DKI Jakarta
2019 - Current
Real-time monitoring at operations, ensure schedule are adhered to maximize the effective allocations of resources and participate in workforce management-related project.
RTA-WFM
DBS Indonesia
Jakarta Selatan , DKI Jakarta
2018 - 2019
Analyze contact volume patterns by campaigns, contact group, queues' agents' skills-sets. Develop forecasting models and communicate necessary real-time and proactive adjustments
IT Support Specialist
RSUD Puruk Cahu
Puruk Cahu , Kalimantan Tengah
2016 - 2017
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
Education
Bachelor of Computer Science - Information System of Business
STMIK Mikroskil Medan
Kota Medan 2011.07 - 2016.09
Skills
Programming
Certification
Contact Center Analysis For Leader & Specialist
ICCA
Participation in The Best Contact Center Indonesia 2020 in Leader & Specialist category
Timeline
ICCA as participant of The Best Desk Control
2020-11
Contact Center Analysis For Leader & Specialist
2020-02
Bachelor of Computer Science - Information System of Business
STMIK Mikroskil Medan
2011.07 - 2016.09
IT Support Specialist
RSUD Puruk Cahu
2016 - 2017
RTA-WFM
DBS Indonesia
2018 - 2019
RTFM Inbound
Halo BCA
2019 - Current
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