Hi, I’m
Agy Sheila Gatisa
Senior Teller
Jakarta,Indonesia
Summary
Banking professional with 15+ years of teller experience, known for excellent communication and public relations skills. Skilled in customer engagement, service excellent, and maintaining strong client relationships while supporting efficient daily banking operations.
Overview
16
years of professional experience
1
Language
Work History
PT. Bank Tabungan Negara (Persero) TbkJakarta, Indonesia
Senior Teller
05.2010 - 12.2025
Job overview
- Resolved complex customer issues promptly and professionally, maintaining a focus on achieving positive outcomes for both the client and the bank.
- Handled foreign currency and performed currency transaction reports.
- Enhanced customer satisfaction by efficiently processing transactions, addressing inquiries, and providing tailored financial advice.
- Managed daily bank operations by processing customer transactions and providing exceptional customer service.
- Answered inquiries regarding checking and savings accounts and other related products.
- Maintained friendly and professional customer interactions.
- Assisted customers with banking needs and inquiries.
- Educated customers on online banking and mobile banking applications.
- Referred customers to other banking departments for specialized services.
Education
Universitas TerbukaJakarta
Bachelor‘s Degree from Communication
09-2020
University Overview
- 3.10 GPA
Skills
Senior Teller PT Bank Tabungan Negara (Persero) Tbk 2010 - 2025
Managing high-volume banking transactions (deposit, withdrawals, tranfers) with consistent accuracy
Maintaining a proffessional and courteous attitude at all times
Building long-term client relationships and customer engagement
Timeline
Senior Teller
PT. Bank Tabungan Negara (Persero) Tbk
05.2010 - 12.2025
Universitas Terbuka
Bachelor‘s Degree from Communication