Customer Service Supervisor experienced in problem-solving and enhancing customer relations. Managed escalated situations to improve satisfaction and loyalty while coaching teams to achieve performance goals. Focused on delivering impactful results through strong communication and conflict resolution skills.
Hi, I’m
AI CEN CHEN
Senior Customer Service And Documentation
Jakarta,JK
Summary
Overview
2
Languages
13
years of professional experience
Work History
PT. TRIO EAGLE LOGISTICS
Customer Service Supervisor
03.2013 - Current
Job overview
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
- Coached team members to delivering hospitable, professional service to Customers for deliver their cargoes
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction from beginning Order until finishing.
- Coached employees through day-to-day work and complex problems internally and externally in departments
- Coached employees through day-to-day work and complex problems internally and externally departments
- Cultivated strong customer relationships to enhance loyalty and satisfaction throughout the order process.
Education
SEKOLAH TINGGI BAHASA ASINGMedan, Indonesia
S1 from English Language
04.2001
University Overview
Skills
Customer relations
Team leadership
Conflict resolution
Decision-making
Problem-solving
Adaptability
Time management
MS office
Multitasking
Timeline
Customer Service Supervisor
PT. TRIO EAGLE LOGISTICS
03.2013 - Current
SEKOLAH TINGGI BAHASA ASING
S1 from English Language
04.2001