Communication
Ainur Rofiah
Receptiont
Banyuwangi
Summary
Dynamic professional with a proven track record at Pt Glenfalloch, excelling in customer relations and administrative support. Leveraged strong organizational skills to enhance operational efficiency and improve client satisfaction. Proficient in data entry and adept at resolving issues with empathy, ensuring a positive experience for all stakeholders.
Overview
5
5
years of professional experience
4
4
Languages
3
3
Certificates
Work History
Receptionist Administrator
Pt Glenfalloch (J22 Hotel Surabaya)
Surabaya
12.2022 - 03.2026
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Handled complaints and questions, and re-directed calls to other team members.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
Accounting
Bunga Mekar Group Koperasi Simpan Pinjam
06.2021 - 11.2022
- Contributed accounting expertise toward implementing business improvements.
- Enhanced financial reporting efficiency by upgrading accounting software and providing user training.
- Handled cash transactions responsibly, maintaining accurate accounting records for nightly audits.
- Input transfer data into system and manually updated accounting and certificate records.
Ground Staff Member
Citilinks
11.2020 - 02.2021
- Supported operational efficiency by maintaining accurate records of flights, cargo, and passenger information.
- Reduced passenger complaints through active listening, empathetic communication, and prompt problem resolution.
- Monitored compliance with local aviation regulations as well as international guidelines such as IATA standards.
- Optimized ground operations by regularly updating standard operating procedures in line with industry best practices.
Education
Bachelor of Communication Studies (in Progress) - Communication Sciences
Universitas Terbuka
Surabaya, Indonesia 04.2001 -
Vocational Diploma Aviation & Hospitality - Hospitality & Aviation
Lpp Pratiwi Sky Sidoarjo
Sidoarjo 04.2001 -
Skills
Data entry
Telephone skills
File management
Office management
Scheduling
Administrative support
Customer/Client relations
Customer and client relations
Organization skills
Verbal and written communication
Interests
Public relation
Hospitality industry
Certification
Ground staff citilink indonesia
Timeline
Receptionist Administrator
Pt Glenfalloch (J22 Hotel Surabaya)
12.2022 - 03.2026
Accounting
Bunga Mekar Group Koperasi Simpan Pinjam
06.2021 - 11.2022
Ground Staff Member
Citilinks
11.2020 - 02.2021
Bachelor of Communication Studies (in Progress) - Communication Sciences
Universitas Terbuka
04.2001 -
Vocational Diploma Aviation & Hospitality - Hospitality & Aviation
Lpp Pratiwi Sky Sidoarjo
04.2001 -
cooking and swim
I enjoy cooking because it helps me develop creativity, time management, and attention to detail. Following recipes and preparing meals require organization and precision, which are also important in my professional work.
I also enjoy swimming. It helps me stay physically active and mentally strong. Swimming teaches me discipline and endurance, which I believe are valuable traits in handling work responsibilities and challenges.