AJ Werfelmann
Brookfield Properties
Shelley
36
years of professional experience
Results-oriented Project Manager experienced in project management, supervision, budgeting, and facilities with background in real estate, mechanical systems, and construction. Delivered enhanced efficiency and productivity through strategic planning, process optimization, and resource management. Fostered team collaboration and adaptability to meet evolving business needs.
Work History
General Manager-Operations
2 Years 6 Months- Oversee the day to day operations of the mall as both a General Manager and Operations Manager. Foster relationships with tenants and city officials. Managed operating budget to maximize NOI and capital budget in accordance with Brookfield guidelines. Ensure that CAPEX projects are committed by June. Train in-house staff and give guidance and resources to perform their jobs. Follow up on Accounts Receivable issues. Monitored sales trends at property to inform operational decisions. Collaborated with marketing to enhance property visibility in local market. Work with Leasing on marketing and promoting vacant spaces within the center. Work with staff to improve the look and feel of the mall for our shoppers and tenants. Make sure that all reports are done on time or ahead of schedule to Corporate Stakeholders. Work with our vendors to make sure they are following the contracts in accordance with the scope of work.
- Directed operational strategies to enhance efficiency and service delivery across multiple properties.
- Implemented process improvements that reduced operational costs while maintaining high service standards.
- Led cross-functional teams to achieve project goals and optimize resource allocation effectively.
Sr. Operations Manager
8 Years- Oversee the day to day operations of two malls while acting as third. Hire train and manage maintenance staff, and Associate Operations Managers. Manage sub-contracts including housekeeping, security, landscaping, fire life safety, parking lot sweeping. Developed and implemented cost-saving measures utilizing in-house staff to enhance operational efficiency. Update and re-negotiate annual contracts. Produce requests for proposals for CAPEX and Landlord Construction Projects. Created a 5-year capital plan for three properties totaling over 2 million dollars, identifying ROI projects to optimize the operating budget. Oversee the bid process of capital projects to ensure they are completed on time and within budget. Oversee construction projects to ensure they are completed ahead of time, on budget and in accordance with the approved plans. Worked with Development on a large redevelopment project, to ensure the development would work based on operations capabilities for the rest of the mall. Proficient in PMWeb. Work with Tenant Coordination on tenant buildouts ensuring that Possession dates are early, and build-outs are completed ahead of schedule. Understand the entire infrastructure of the property. Covered GM duties during staff leave to ensure operational continuity. Managed energy programs to identify and implement strategies for reducing electrical consumption. Strengthened tenant relations to ensure smooth operations and address issues promptly. of the mall. Foster relationships with City Officials.
- Streamlined operational processes to enhance efficiency across multiple properties.
- Led cross-functional teams to implement strategic initiatives that improved tenant satisfaction.
- Developed and monitored key performance indicators to assess operational effectiveness.
Solo Police Reserve, Assistant Police Reserve Coordinator
25 Years- Operate in the capacity of a Police Officer while on duty. Provide augmented coverage to patrol, conduct traffic enforcement, investigate criminal activity, investigate property and persons crime, de-escalate situations, give recommendations to securing personal property, conduct proactive criminal enforcement, conduct lockouts, provide resources to victims of criminal activity, conduct training for new reserves to the program, scheduling of reserves for special events.
Operations Director, Assistant General Manager, General Manager, Portfolio Operations Manager, Tenant Coordinator
8 Years- Managed day-to-day operations of mall, ensuring effective service delivery and tenant satisfaction. Develop and implement safety programs. Hire, train, and manage staff and sub-contractors in all aspects of work. Develop and manage annual budget. Provide accurate monthly management reports. Manage budget to maximize NOI, and submit management financial reports. Complete Management Report to owners and stakeholders, that include forecasting and anticipate any possible financial issues. Communicate with tenants on lease compliance. Assist in the CAM reconciliation process to ensure accurate returns and to maximize revenue while limiting our risk. Oversaw co-tenancy agreements to ensure compliance with all terms and conditions. to ensure compliance. Foster key relationships within the community. Develop and implement RFP for portfolio wide sub-contracting for Housekeeping and Security saving the company almost $300,000.00 on a total of over $4 million dollars in contracts. Updated and renegotiated portfolio-wide contracts for housekeeping, security, and other subcontractors to enhance service quality and financial terms. Worked on several energy conservation projects, which included the replacement of a reader board sign with a new LED sign which was 60% funded by rebates. Benchmarked our operating expenses to that of our industry standard. Oversee construction projects and tenant improvements to make sure they are completed on time, and per plans which included a $15 million dollar renovation of the mall. Experience with third party management.
Owner/Proprietor
2 Years- Oversaw day-to-day operations of company, ensuring smooth workflow and service delivery. Developed and implemented safety programs, enhancing workplace safety and compliance. Hire, train, and manage staff and sub-contractors in all aspects of striping and exterior maintenance. Develop and manage annual budget. Write RFPs for subcontracted work. Obtain new business and service contracts through meetings with prospective clients and marketing materials. Maintained accurate accounting, payroll, employment, and tax records, supporting financial integrity and regulatory compliance.
General Manager
1 Year- Oversee the day-to-day operations of the company. Developed and implemented safety programs to enhance workplace safety and compliance. Hire, train, and manage staff and subcontractors in all aspects of asphalt and exterior maintenance. Develop and manage annual budget. Created and submitted RFPs for subcontracted work to secure competitive bids. Obtain new business and service contracts through meetings with prospective clients and marketing materials. Maintain accurate employment records.
- Directed operations, ensuring compliance with safety regulations and industry standards.
- Streamlined workflow processes to enhance productivity and reduce operational costs.
- Led a diverse team, fostering collaboration and promoting professional development initiatives.
Regional Operations Manager, Construction Project Manager, Chief Engineer
4 Years- Managed maintenance operations and Housekeeping for 14+ mall properties as the Regional Operations Manager. Oversee mall temporary barricade program for Northern California/ Pacific Northwest properties. Oversee mall construction projects and tenant improvements as the general contractor and as the mall representative. Write RFPs for mall construction projects and subcontracted work. Managed $800k operating budget, optimizing resource allocation for maintenance and housekeeping departments. Manage the maintenance and housekeeping departments of Redmond Town Center. Oversaw departmental staff performance, identify and meet training requirements, and manage performance to meet identified objectives. Assisted Redmond Town Center Operations Manager in all aspects of center operations, including construction oversight, safety protocols, budget preparation, and marketing setups to enhance operational efficiency. Assisted with the transition from in-house maintenance to SMS contracted services. Ensure that mall space, both leased and common area, is utilized and maintained in compliance with applicable codes, lease agreements, and corporate policy. Respond to tenant and mall visitor inquiries and complaints. Serve as a member of the mall team, responsible for participating in marketing events, addressing any/all security concerns, and representing the mall in a variety of public relations and community events.
- Streamlined operational workflows to enhance efficiency and reduce turnaround times.
- Coordinated cross-functional teams to implement service delivery improvements across multiple regions.
- Analyzed performance metrics to identify areas for process optimization and cost reduction.
Security Supervisor
4 YearsSonar Technician 2nd Class
5 YearsEducation
Bachelors Degree - Business Management
Associates Degree - Construction Management
Certificate Degree - Construction Management
Washington State Brokers License
Skills
Facilities management expertise Budget development oversight Multi-departmental supervision Proficiency with MS Office software.
Operational analysis
Vendor management
Project planning and development
Operational efficiency
Health and safety compliance
Business analysis
Proficiency with MS Office software.
Effective multi-departmental supervision
performance management
training
and daily employee relations.
Microsoft Office
Interpersonal communication
Microsoft Office
Timeline
General Manager-Operations
Brookfield Properties
01.2024 - CurrentRead More
Sr. Operations Manager
Brookfield Properties
01.2016 - 01.2024Read More
Operations Director, Assistant General Manager, General Manager, Portfolio Operations Manager, Tenant Coordinator
Steadfast Commercial Management Company
01.2008 - 01.2016Read More
Owner/Proprietor
A&M Striping and Exterior Maintenance
01.2006 - 01.2008Read More
General Manager
Country Asphalt Maintenance and Sweeping
01.2005 - 01.2006Read More
Regional Operations Manager, Construction Project Manager, Chief Engineer
Service Management Systems
01.2001 - 01.2005Read More
Solo Police Reserve, Assistant Police Reserve Coordinator
City of Mountlake Terrace
01.1997 - 01.2022Read More
Security Supervisor
Redmond Town Center
01.1997 - 01.2001Read More
Sonar Technician 2nd Class
United States Navy
01.1991 - 01.1996Read More
Washington State Brokers License
Read More
Edmonds Community College
Certificate Degree from Construction Management
Read More
Edmonds Community College
Associates Degree from Construction Management
Read More
University of Phoenix
Bachelors Degree from Business Management
Read More