Ajeng Popy Tania
Jakarta,Indonesia
Summary
Customer-orientated, strategic-thinking sales professional with over more 10 years of experience in facilitating relationships, developing partnerships, maintaining top accounts and amplifying profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections, introducing products, implementing pricing models, inventory control and projections, vendor relations, territory development and revealing customer needs to deliver solutions.
Overview
16
16
years of professional experience
12
12
years of post-secondary education
Work history
Cluster Sales Manager Venue & Dining
PT Plataran Indonesia
Jakarta, Indonesia
2020.02 - Current
- Monitored sales team performance, providing effective training to help reach revenue and profit targets.
- Interfaced with customers, determined needs, provided recommendations, and up-sold services.
- Carried out sales visits to current and prospective customers.
- Maintained regular contact and strong relationships with existing customers by providing comprehensive support.
- Achieved exceptional client satisfaction feedback and ratings.
- Planned and developed strategies to increase sales territory positioning, exceeding company targets.
- Hired and trained dedicated and high-achieving sales teams.
- Set the highest personal performance standards for self.
Banquet Sales Manager
Mercantile Athletic Club
Jakarta, Indonesia
2016.04 - 2020.01
- Completed customer orders with speed and accuracy.
- Served customers to drive sales and deliver top-quality experiences.
- Forecasted sales trends to plan team resourcing.
- Increased customer satisfaction by resolving issues.
- Maintained regular contact and strong relationships with existing customers by providing comprehensive support.
- Planned and developed strategies to increase sales territory positioning, exceeding company targets.
- Carried out sales visits to current and prospective customers.
- Exceeded sales goals and improved profitability by developing sales strategies and business plans according to market trends.
- Interfaced with customers, determined needs, provided recommendations and up-sold services.
- Set highest personal performance standards for self.
- Prioritised and followed up on critical leads to boost new customer onboarding.
Sales and Marketing Manager
Zia Boutique Hotel by MPHG
Batam, Riau Islands
2015.10 - 2016.03
- Created, organized, and implemented successful promotions.
- Developed and implemented sales and marketing strategies.
- Represented Zia Boutique Hotel at events such as Trade Shows, associations, and meetings to promote the hotel and programs and build working relationships.
- Prepared monthly sales forecast reports.
- Created social media content to promote brand awareness and increase audience engagement.
- Demonstrated products to entice potential customers and enhance understanding.
- Maintained price lists and sales documents capturing data on customers and marketing and sales budget.
- Built and maintained well-organized marketing prospect and customer databases.
Sales Counter
PT Agung Toyota
Dumai, Riau
2013.09 - 2015.04
- Interacted and engaged with customers, providing guidance and product insights to influence purchase decisions.
- Used product and service knowledge to guide customer decision-making.
- Executed dynamic product demonstrations, captivating potential customers and driving interest.
- Informed current and potential customers about product updates, special offers, and new products.
- Distributed promotional materials to enhance visibility and attract target audiences.
- Maintained customer after-sales
Assistant to the director
PT Hapsibah
Batam, Riau Islands
2012.10 - 2013.08
- Scheduled Board of Directors meetings, assisting with meeting materials, resources, and agendas.
- Collaborated with admin teams, human resources, and finance departments on special projects.
- Attended meetings on behalf of executives, taking notes and recording minutes.
- Prepared expense reports to monitor staff and business spending.
- Maintained databases and filing systems to boost team efficiency.
- Kept executives informed of upcoming commitments and responsibilities.
- Made travel arrangements and booked accommodation for executives.
Sales Executive
Labersa Grand Hotel & Convention Center
Pekan Baru, Riau
2010.08 - 2012.07
- Qualified prospects to determine future sales possibilities and improve conversion efforts.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Built long-term relationships with customers and generated referrals from existing clients.
- Handled and followed up on incoming inquiries into bookings.
- Attended industry-related exhibitions and meetups and marketed upcoming events.
- Prepare sales call report and Banquet event order
Outlet cashier (Front Office & FB)
Grand Elite Hotel by Core Hospitality
Pekan Baru, Riau
2009.11 - 2010.05
- Delivered outstanding customer care with proactive sales and listening skills.
- Used cash registers and POS systems to request and record customer orders and compute transactions.
- Resolved customer complaints and answered queries about outlet products.
- Greeted customers entering the outlet and responded promptly to customer needs.
- Processed sales, exchange, and refund transactions efficiently to reduce customer waiting times.
- Completed opening and closing procedures each day.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
Front Desk Agent
Best Western Premier Basko Hotel
Padang, West Sumatra
2008.08 - 2009.11
- Answered calls and routed to the proper guest or department during switchboard operator absences.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Issued room keys to guests upon check-in and answered questions regarding locations and amenities.
- Checked guests in and out and processed payments according to booking notes.
- Updated systems with booking information to reflect accurate, current availability.
- Took guest reservations over the phone, in person, and via computer and provided confirmations.
- Informed guests of hotel security features and offered details regarding safety processes and procedures.
- Provide Remittance Report after closing shift
Education
Certificate of Higher Education - Science
2000.07 - 2003.06
1997.07 - 2000.06
1991.07 - 1997.06
Skills
- Excellent communication skills
- Persuasive negotiations
- Salesforce
- Energetic
- Profit and revenue-generating strategies
- Team oversight
Languages
English
Upper intermediate
French
Elementary
Interests
Fashions, Music & Movies
Timeline
Cluster Sales Manager Venue & Dining - PT Plataran Indonesia
2020.02 - Current
Banquet Sales Manager - Mercantile Athletic Club
2016.04 - 2020.01
Sales and Marketing Manager - Zia Boutique Hotel by MPHG
2015.10 - 2016.03
Sales Counter - PT Agung Toyota
2013.09 - 2015.04
Assistant to the director - PT Hapsibah
2012.10 - 2013.08
Sales Executive - Labersa Grand Hotel & Convention Center
2010.08 - 2012.07
Outlet cashier (Front Office & FB) - Grand Elite Hotel by Core Hospitality
2009.11 - 2010.05
Front Desk Agent - Best Western Premier Basko Hotel
2008.08 - 2009.11
SMU Baiturrahmah - Certificate of Higher Education, Science
2000.07 - 2003.06
Junior High School (MTs Al Huda) - ,
1997.07 - 2000.06
SDN 002 - ,
1991.07 - 1997.06
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