Docker Container
AJI CAHYO LAKSONO
Technical Support
Jakarta
Summary
Dynamic Senior Technical Support professional at PT. Intersoft Solutions, adept at mentoring teams and optimizing workflows to enhance client satisfaction. Proficient in networking with MikroTik routers and skilled in VPS management, I excel in resolving critical issues and driving product improvements through analytical feedback and effective communication.
Overview
6
6
years of professional experience
Work History
IT Support
First Media (Unofficial)
02.2019 - 12.2019
- Assisted hotel guests in resolving Wi-Fi connectivity issues.
- Managed bandwidth allocation and optimization using MikroTik.
- Troubleshot network issues in hotel environments, ensuring stable and reliable connectivity.
Senior Technical Support
PT. Intersoft Solutions
02.2020 - Current
- Directly handle clients by assisting them in resolving issues related to iSeller products.
- Escalate cases managed by the Junior Technical Support team to the development or product team.
- Mentored junior team members to enhance their technical skills and problem-solving abilities.
- Led technical escalations, ensuring critical issues were resolved efficiently by coordinating with development and product teams.
- Developed and optimized support workflows to improve response time and issue resolution efficiency.
- Analyzed recurring client issues and provided feedback to the product team for improvements.
- Conducted training sessions for clients and internal teams on best practices and product usage.
- Managed high-priority cases, ensuring minimal downtime for clients.
Education
Computer Systems Engineering (Bachelor's Degree) - 2014
Gunadarma University
Depok, Indonesia 04.2001 -
Skills
- Experienced in networking with MikroTik routers, including setup and configuration
- Familiar with VPS management, from purchasing to setup, and configuring domain access
- Skilled in setting up Cloudflared tunnels for secure remote access
- Hands-on experience with Home Assistant, deployed on Ubuntu
- Experienced in setting up NAS with a custom PC build and RAID configuration
- Proficient in Docker setup and familiar with Portainer for container management
- Experienced in deploying VPS on Oracle Cloud Free Tier
- Skilled in installing and configuring self-hosted applications for team collaboration and productivity
- Hands-on experience in setting up Synology NAS for data management and backup
Software
Hubspot
Slack
Ubuntu
Mikrotik
Interests
Self-hosting & server management
Networking & cybersecurity
Automation & smart home technology
Software development & DevOps
Timeline
Senior Technical Support
PT. Intersoft Solutions
02.2020 - Current
IT Support
First Media (Unofficial)
02.2019 - 12.2019
Computer Systems Engineering (Bachelor's Degree) - 2014
Gunadarma University
04.2001 -
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