AJIB FARHAN
ADMIN DATA ENTRY
Bekasi
Summary
I am Ajib Farhan, a Civil Engineering graduate with a strong commitment to personal and professional growth. I have a solid technical foundation, an analytical mindset, and a deep curiosity that drives me to continuously learn and adapt to new challenges.
With a balance of discipline and creativity, I strive to approach every task with precision, responsibility, and a focus on results. I enjoy working in dynamic environments that encourage innovation and collaboration, where I can contribute meaningful ideas while continuously expanding my knowledge and skills.
Overview
7
7
years of professional experience
Work History
Admin Data Entry
FIF Group
Cikarang, West Java
09.2023 - 09.2025
- Serve more than 15 transactions per day with good communication with clients
- Ensuring clients are well served with a service rating of 4.9/5
- Processing 400 credit and cash transaction databases per week for reporting
- Managing office decorations on festive days
Service Technician
Kawan Lama Sejahtera
Bekasi, West Java
05.2021 - 05.2023
- Conducted installation, maintenance, and repair for various customer equipment and furniture, achieving a 98% customer satisfaction rate based on post-service feedback.
- Completed an average of 15–20 service calls per week, ensuring timely resolution and maintaining above 95% on-time completion rate.
- Assisted in the setup and testing of showroom display units, reducing setup time by 20% through improved workflow and coordination with logistics teams
- Performed preventive maintenance checks that helped decrease repeat service requests
- Provided clear technical guidance and product usage demonstrations to customers, resulting in a notable drop in after-sales complaints
- Collaborated with the service administration team to update service logs and reports accurately
- Maintained compliance with company safety and quality standards, ensuring zero safety incidents during service operations.
IT Support Specialist
Lippo Group
04.2018 - 04.2020
- Provided technical support to over 150+ employees, maintaining a 95% first-call resolution rate for hardware, software, and network issues
- Managed and monitored local network systems (LAN), reducing downtime incidents by 40% through proactive troubleshooting and maintenance
- Installed, configured, and updated more than 100 workstations and devices, ensuring smooth system performance and user productivity.
- Conducted routine data backup and recovery checks, achieving 100% backup reliability with zero data loss incidents
- Assisted in upgrading IT infrastructure, including new server integration and software deployment, resulting in 20% faster system performance
- Collaborated with the facility and admin teams to streamline office IT setups during new department relocations, completing all setups ahead of schedule
Education
Bachelor in Architectural Studies - Civil Engineering
Universitas Pelita Bangsa
Cikarang 04.2001 -
Skills
Friendly, positive attitude
Timeline
Admin Data Entry
FIF Group
09.2023 - 09.2025
Service Technician
Kawan Lama Sejahtera
05.2021 - 05.2023
IT Support Specialist
Lippo Group
04.2018 - 04.2020
Bachelor in Architectural Studies - Civil Engineering
Universitas Pelita Bangsa
04.2001 -