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Akbar Natsir
Customer Service Specialist
Denpasar,Bali
Summary
Service-focused Customer Service Specialist bringing unparalleled skills in customer relations, task prioritisation and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in various Administrative and Digital Marketing Tools with 8 years of expertise in related roles.
Overview
8
8
years of professional experience
3
3
Languages
Work History
Virtual Assistant
Diving Gifts
Košice, Košice Self-governing Region
09.2020 - 01.2021
- Provide research results and suggested alternatives on given subjects.
- Engage on social media and gained popularity for products.
- Create and edit social media contents.
- Review and edit website contents.
- Provide marketing & sales advices.
- Product design insights & review.
- Blogging.
- Manage product fulfillment process on Shopify.
- Manage and edit product catalogues, discounts, and special promotions.
- Handle customer enquiries
Senior Sales & Reservations
BALI SCUBA, PT.
Denpasar, Bali
11.2018 - 05.2020
- Answer enquiries & bookings through emails, phone calls, messengers, social media and walk-ins.
- Create and propose programs or itineraries & costs based on customers' profile & requests.
- Create invoices & take payments through online platforms.
- Handle reservations for travel agents & accommodations.
- Work together with operational to assign and staffs and logistic for dive trips & courses
- Engage with customers pre & post dive activities to ensure excellent experience.
- Maintain relationship with travel agents, accommodations, dive centres, and freelance agents.
- Create & review sales strategies & promotions.
- Work closely with Marketing department to create & review marketing strategies.
Industry Liaison/Local Marketing
Aquamarine Diving-Bali, PT.
Badung, Bali
09.2017 - 10.2018
- Answer enquiries & bookings through emails, phone calls, and walk-ins.
- Create and propose itineraries & costs based on customers' profile.
- Create invoices & take payments through various payment methods.
- Handle reservations to travel agents & accommodations.
- Work together with operational manager to assign and staffs and logistic for dive trips.
- Support other sales & reservation staffs.
- Maintain database and partnership with travel agents, accommodations, dive centres, freelance agents and other organisations.
- Seek out new agents/vendors
- Create marketing plans for agents/vendors
- Sales call to local agents/vendors
- Create marketing plans and promotions for local agent/vendors.
- Organise and distribute marketing materials.
Head Cashier/Senior Sales Associate
Forever 21
Jakarta Pusat, D.K.I. Jakarta
09.2014 - 08.2017
- Execute and support Company and Store Manager's business objectives.
- Actively engage Store Management on efforts towards store profitability, team performance, and morale.
- Work directly with Cashiers and Sales Associates providing leadership and motivation.
- Follow all expenditure and payroll limits and support sales goals.
- Collaborate with other Head Cashiers to maximise employee performance.
- Train all Cashiers and Sales Associates per company guides and policy.
- Ensure Cashiers are accurate, efficient, and friendly.
- Security of register funds, and daily deposits.
- Money handling protocols and shortage control.
- Upkeep cash wrap supplies.
- Maintain closed, authorised-only area.
- Support store-wide fun, exciting, and rewarding culture.
- Keep updated on cashiering and return/exchange policies.
- Ensure policies and procedures are followed.
- Take on additional responsibilities as assigned.
- Secure and maintain assigned company property.
- Support store openings, closings and remodels as needed.
- Control sending and receiving of merchandises and company properties.
General Affair
Archipelago Queen, PT.
Jakarta Selatan, D.K.I. Jakarta
10.2013 - 06.2014
- Interface with Superior to plan and prioritise purchasing activities.
- Work with Operational and Finance divisions to manage budgeting and costs of procurements, purchases, and other costs associated.
- Review planned orders, create requisitions for purchased items, and manages approval process.
- Transmit and prioritise approved purchase orders and supporting documents to supplier.
- Track order acknowledgement, prepares and communicates shortage and backing reports, and provides visibility of potential interruptions to internal customers.
- Track orders and confirms system lead times, delivery dates, and costs.
- Review, update, and maintain purchase orders until closed.
- Ensure orders adhere to supplier agreements and contracts; reports non-conformances.
- Lead finance and logistics staff in resolving receptions and invoice discrepancies.
- Identify opportunities and implements actions to achieve efficiencies.
- Contribute to consolidation, reduction, and rationalisation of local supplier base.
- Coordinate with IT and Maintenance team to conduct physical assets, network and building maintenance.
Marketing & Store Operations Manager
Mega Digital, CV.
Makassar, Sulawesi Selatan
11.2011 - 08.2013
- Manage and improve staff qualities by conducting recruitments, trainings, and assessments.
- Coach, counsel, and discipline employees.
- Identify current and future customer requirements by establishing rapport with potential and actual customers and other persons in position to understand service requirements.
- Formulate pricing policies by review merchandising activities; determine additional sales campaigns; authorise clearance sales; study trends.
- Market merchandise by studying advertisement, sales promotion, and visual merchandising; analyse operating and financial statements for profitability ratios.
- Secure merchandise by implementing security systems and measures.
- Protect employees and customers by providing safe and clean store environment.
- Maintain stability and reputation of company by complying with legal requirements.
- Determine marketing strategy changes by reviewing operation, financial statements, and department sales records.
- Improve professional and technical knowledge by attending educational workshops.
- Sustain operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.
- Contribute to team efforts by accomplishing related results as needed.
- Liaise product service administration for Authorised Service Providers.
- Design and create promotional materials based on budgets and trends.
Education
High School Diploma -
Sekolah Menengah Atas Negeri 2
Makassar 08.2003 - 06.2006
Skills
Sales expertise
Accomplishments
- Supervised team of 50 staff members.
- Built systems, procedures, and database for companies.
- Promoted multiple times in a short amount of time
- Handled 100 transactions in less than 8 hours
- Overcame social anxiety
- Became a Scuba Diver and overcame phobia of deep water
- Over-achieved targets in electronic exhibitions
- Successfully launched an e-commerce store
Software
Microsoft Office
Microsoft Outlook
Sublime Text
Adobe Photoshop
GIMP
Canva
Klaviyo
Mailchimp
Trello
Certification
Sidemount Diver
Interests
Travel
Music
Movies
TV Shows
Diving
Languages
Reviews
Simon Le Bon - 5 Stars Google Review
I can't say enough about Bali Scuba. The front office staff (Abe and Wisye) were terrific and they set up a wonderful dive holiday for me.
Will Seaton - 5 Stars Google Review
Everything about this center is top-notch. Abe, Dody, and Budi are the cream of the crop in the industry. They are the reason I ended up working with Bali Scuba.
Cookie Monster - 5 Stars TripAdvisor Review
Lisa and Abe's communication via email was clear, detailed and prompt. The registration process was quick and pleasant too.
Bengoblue - 5 Stars TripAdvisor Review
My first diving experience in Bali was with Bali Scuba. Everything from start to finish was first-rate. Abe answered all my initial questions the first time via email, and the booking process was easy and understandable.
Jonathan K - 5 Stars TripAdvisor Review
Thanks to all, but especially Abe for booking and Dody and Adam for the diving. We will be back.
Alvin Ganesh - Facebook Review
Firstly, I have to say the administration and enrolment onto the course was seamlessly handled by Ms Abe and the team. The team was friendly throughout and at the same time professionally handled all queries I had raised in a prompt, clear and concise manner. keeping me well assured that I was embarking on this memorable journey with the right dive school in Bali!
Timeline
Virtual Assistant
Diving Gifts
09.2020 - 01.2021
Sidemount Diver
01-2020
Rescue Diver
12-2019
Emergency First Response
12-2019
Enriched Air Diver
12-2019
Senior Sales & Reservations
BALI SCUBA, PT.
11.2018 - 05.2020
Industry Liaison/Local Marketing
Aquamarine Diving-Bali, PT.
09.2017 - 10.2018
Head Cashier/Senior Sales Associate
Forever 21
09.2014 - 08.2017
General Affair
Archipelago Queen, PT.
10.2013 - 06.2014
Marketing & Store Operations Manager
Mega Digital, CV.
11.2011 - 08.2013
High School Diploma -
Sekolah Menengah Atas Negeri 2
08.2003 - 06.2006
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