Akbar Tri Santoso

Handling recruitment, Employee administration, and management of BPJS accounts (Edabu & SIPP). Responsible for managing the OB team, drivers, as well as procurement of inventory and work necessities. On the financial side, managing petty cash, verifying cash advances, Business Trip Allowance(UPD), overtime, and monthly routine expenses.

Citibank (May 2022 – Nov 2023)
UOB Indonesia (Dec 2023 – Apr 2024)
Started as a sales staff at Citibank, then continued at UOB after the acquisition in operational roles such as call center, card activation, and customer service. Experienced in sales, customer service, and banking operational processes.

Business Partner at LAZADA
Provided customer service via phone, chat, and email. Played a role in upselling and addressing customer needs with a persuasive approach.

Acted as a consultant to offer life and health insurance products directly via phone, as well as conducting follow-ups and closing sales.

Telesales Officer (TSO) – June 2016 to August 2018
Customer Service (CS) – September 2018 to May 2019

Started as a Telesales Officer, acting as a consultant to offer life and health insurance products directly via phone, including conducting follow-ups and closing sales. Later transferred to the customer service desk, responsible for assisting individual and corporate clients directly, handling customer complaints, and ensuring smooth transactions and operations.

Started as a promotion staff for 9 months, then was promoted to team leader with 5 team members and opened a new sales area in Batam.