Alan Setiawan
Maitre D
Bandung,Jawa Barat
Summary
Seasoned Maitre D from Holland America Line, excelling in dining room management and interactive communication. Elevated guest experience through strategic planning and staff training, boosting service standards. Skilled in hospitality service expertise and workflow planning, adept at creating memorable dining environments.
Overview
29
29
years of professional experience
Work History
Maitre D
Holland America Line
01.1996 - Current
- Greeted guests, escorted to dining tables and provided menu and information about restaurant to encourage seamless flow of service.
- Maintained sanitary and organized work environment by implementing and executing safe food handling, food service and cleaning procedures.
- Created environment for guests to stimulate senses through personal services and amenities and followed up throughout meal to reinforce positive experience.
- Trained, coached and evaluated subordinates to raise performance to company standard.
- Spoke clearly and persuasively in positive or negative situations and responded well to questions.
- Served as leader of FOH team by assigning duties, work stations and responsibilities.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Education
Tourism And Hospitality
Hospitality School of Jaya Wisata 1 Jakarta
JakartaSkills
Dining room management
Beverage preparation
Group reservations management
Interactive communication skills
High-volume dining
Impression management
Hospitality service expertise
Dining area maintenance
Front-of-house display creation
Performance improvement
Reservation coordination
Guest seating arrangements
Workflow planning
Strategic planning
Scheduling
Timeline
Maitre D
Holland America Line
01.1996 - Current
Tourism And Hospitality
Hospitality School of Jaya Wisata 1 Jakarta