Summary

Overview

Work History

Education

Skills

Timeline

Alan Setiawan

Maitre D

Bandung,Jawa Barat

Summary

Seasoned Maitre D from Holland America Line, excelling in dining room management and interactive communication. Elevated guest experience through strategic planning and staff training, boosting service standards. Skilled in hospitality service expertise and workflow planning, adept at creating memorable dining environments.

Overview

29

29

years of professional experience

Work History

Maitre D

Holland America Line

01.1996 - Current

Greeted guests, escorted to dining tables and provided menu and information about restaurant to encourage seamless flow of service.
Maintained sanitary and organized work environment by implementing and executing safe food handling, food service and cleaning procedures.
Created environment for guests to stimulate senses through personal services and amenities and followed up throughout meal to reinforce positive experience.
Trained, coached and evaluated subordinates to raise performance to company standard.
Spoke clearly and persuasively in positive or negative situations and responded well to questions.
Served as leader of FOH team by assigning duties, work stations and responsibilities.
Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Answered customer questions about hours, seating, and menu information.
Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.

Education

Tourism And Hospitality

Hospitality School of Jaya Wisata 1 Jakarta

Jakarta

Skills

Dining room management

Timeline

Maitre D

Holland America Line

01.1996 - Current

Tourism And Hospitality

Hospitality School of Jaya Wisata 1 Jakarta