Alana McGill
Mountain Home
Summary
Customer-focused Office Manager with over 15 years of experience in business operations and customer service. Expertise in enhancing client satisfaction and fostering loyalty through effective communication and problem resolution. Strong organizational and time management skills contribute to efficient office operations and improved customer engagement.
Overview
16
16
years of professional experience
Work History
Health & Beauty
Walmart
Meridian
09.2025 - Current
- Identified customer needs to personalize shopping experiences and drive engagement.
- Guided customers in product selection and addressed inquiries to enhance satisfaction.
- Delivered customer service support for inquiries, complaints, and returns, ensuring resolution to improve loyalty.
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
- Organized backroom areas to maintain a clean and organized work environment.
- Maintained positive working relationship with fellow staff and management.
Owner/Office Manager
Newman Stockyards ,LLC
Newman
02.2010 - 06.2025
- Oversaw daily operations of livestock sales and auctions, ensuring smooth execution and customer satisfaction.
- Trained staff on auction processes and customer service best practices.
- Implemented safety protocols for handling livestock and equipment use.
- Resolved customer inquiries and complaints effectively and promptly.
- Maintained compliance with industry regulations and standards in operations.
- Managed daily operations of business, including hiring and training staff.
- Supervised employee performance, focusing on productivity and operational efficiency.
Education
Associate of Science -
Western Career College
Stockton, CA06-2008
Skills
- Customer service
- Billing
- Invoice tracking
- Data entry
- Bookkeeping
- Account reconciliation
- Clerical support
- Organizational skills
- Time management
- Problem solving
- Effective communication
- Positive attitude
Timeline
Health & Beauty
Walmart
09.2025 - Current
Owner/Office Manager
Newman Stockyards ,LLC
02.2010 - 06.2025
Associate of Science -
Western Career College