Albert Santosa
Senior IT Manager
Serpong
Summary
Knowledgeable IT Manager oversees technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation.
Overview
26
26
years of professional experience
6
6
Certificates
Work History
IT Manager
ASSA RENT
02.2023 - Current
- Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Oversaw IT department operations and training.
Head of IT Service Management
Great Eastern Indonesia
01.2020 - 01.2023
- Manage and improve below area:
- ServiceDesk and Helpdesk
- End point Asset Management
- Id Management (including PID Management)
- Production Support
- Change Management
- Incident Management
- Special assignment:
- Preparation for End Point Support audit 2021
- Manage all supporting vendor
IT Delivery Manager
Techmahindra
01.2020 - 01.2020
- Assigned to manage daily operations of IT Infrastructure and IT Service management in client side with coverage of service:
- Data Center Operational
- System Administration
- Network Management
- Incident and Problem Management
- Id Administrator
- Asset management
- Supervise and monitor IT Infrastructure related Project
- Manage all supporting vendor
Senior Manager - IT Service Management
PT Prudential Life Assurance
01.2016 - 01.2019
- Improved user satisfaction in IT System and IT Service by increasing achievement of SLA, for IT service and IT Incident ticket
- Optimized IT Operation Expenses by reviewing service contract and optimizing local support.
- Implementing ITIL as a best practice of IT service management
- Lead implementation on IT Helpdesk Automation using chatbot technology
Senior Manager - Senior Manager Application Support
PT Prudential Life Assurance
01.2015 - 01.2016
- Established new unit in IT (application support) focusing on troubleshoot of 5 core system and more than 20 user applications.
- Improved turnaround time of data patching process from average 3 days into 1 day
- Improved over all turnaround time of solving application problem
- Reduced repetitive issue in application
Senior Manager - Enterprise Application Development
PT Prudential Life Assurance
01.2010 - 01.2014
- Design, develop and manage implementation of end to end of Purchasing system with integration to budget system and accounting system
- Established standard technology to develop internal system
- Improved capacity of development team to develop application through implementing robust technology and engage with strategic partner (vendor)
Manager - Solution Architect Department
PT Mitra Integrasi Informatika
01.2009 - 01.2010
- Focusing on 3 solution area:
- Business Process Automation (Workflow : Lotus Notes, K2, .Net)
- Portal Solution (Intranet: Sharepoint Portal, Lotus Notes)
- Knowledge Management and Document Management (ELO, Sharepoint, Lotus Notes)
- Job description for this role:
- Consultation : Finding the best solution to solved customer problems or to enhance existing investment in IT and mapping with the suitable and best product that MII can offer.
- Update Knowledge : Present the latest proven technology or product to customer and sales team to give them awareness about the latest Update in 3 solution area above.
- Proposing : Create project proposal to customer based on their requirement and our proposed solution.
Manager - Collaboration Solution Department
PT Mitra Integrasi Informatika
01.2005 - 01.2008
- Develop business and manage the expanses for Collaboration Solution Department, to achieve annual department business target.
- Manage consultant productivities and develop their skill to meet customer requirement and performing daily Project Management and monthly workload
- Proactively communicate with clients to ensure customer satisfaction in every project
Technical Consultant - Collaboration Solution Department
PT Mitra Integrasi Informatika
01.2001 - 01.2005
- Performed as a project manager in various project
- Performed as developer to build custom application or implementing product solution in various customers
- Performed presales activities to support sales function from prepared presentation to creation of technical proposal.
System Consultant - CRM Sales Department
PT Mitra Integrasi Informatika
01.2000 - 01.2001
- Performed presales activities to support sales function from prepared and presented solution presentation to creation of technical proposal.
- Focusing on Hardware Solution (server, tape backup)
Education
First degree - Komputerisasi Akuntansi
THE BINA NUSANTARA UNIVERSITY
Jakarta, Indonesia01-2000
Skills
Cross-functional collaboration
Sensitive information protection
Risk management strategy
IT risk mitigation
Business requirements analysis
IT service operations
Risk management skills
Effective IT governance
Certification
IBM Indonesia, Principle of Project Management
Engaged Customers
Client: Pertamina Hulu Energy:
- Market segment: Mining /Investment Company
- Problem/ Need: Nota Dinas workflow, softcopy document management and intranet
- Proposed Application/Product: Implement Sharepoint Portal and K2 Workflow for intranet, office automation requirement (Nota Dinas Workflow) and document management system
Client: Pertamina Pusat
- Market segment: Mining
- Problem/ Need: Knowledge Management and utilization of Sharepoint Portal, Nota Dinas Workflow
- Proposed Application/Product: Implement Sharepoint Portal and K2 Workflow for Knowledge Management platform and document workflow (Nota Dinas workflow)
Client: Bumi Resource
- Problem/ Need: Utilization of sharepoint and find the best workflow engine under Microsoft
- Proposed Application/Product: Implement Sharepoint and K2 Workflow for Intranet and workflow platform
Client: Lonsum
- Market segment: Plantation
- Proposed Application/Product: Implement K2 Workflow for development self service workflow (Leave application, IT Request)
Client: ENI Lasmo
- Problem/ Need: Automation of hardcopy workflow specially for HSE form request
- Proposed Application/Product: Implement Sharepoint and K2 workflow for Intranet and development of HSE form
Timeline
IT Manager
ASSA RENT
02.2023 - Current
Head of IT Service Management
Great Eastern Indonesia
01.2020 - 01.2023
IT Delivery Manager
Techmahindra
01.2020 - 01.2020
Senior Manager - IT Service Management
PT Prudential Life Assurance
01.2016 - 01.2019
Senior Manager - Senior Manager Application Support
PT Prudential Life Assurance
01.2015 - 01.2016
Senior Manager - Enterprise Application Development
PT Prudential Life Assurance
01.2010 - 01.2014
Manager - Solution Architect Department
PT Mitra Integrasi Informatika
01.2009 - 01.2010
Manager - Collaboration Solution Department
PT Mitra Integrasi Informatika
01.2005 - 01.2008
Technical Consultant - Collaboration Solution Department
PT Mitra Integrasi Informatika
01.2001 - 01.2005
System Consultant - CRM Sales Department
PT Mitra Integrasi Informatika
01.2000 - 01.2001
First degree - Komputerisasi Akuntansi
THE BINA NUSANTARA UNIVERSITY