Aldi Fathana Elyonsa
Client Relation Development
Tangerang selatan
Summary
Senior Officer specializing in front and back Office development. Experienced with all stages of the development cycle for Employee benefits & product Development. Strong background in project management and customer relations.
CRM professional with extensive experience in designing and deploying CRM solutions to drive business efficiency. Proven track record in boosting team collaboration and delivering client-focused results. Reliable and adaptable, skilled in problem-solving and client relationship management.
Overview
10
10
years of professional experience
2018
2018
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Client Relation Management
AIA Financial
06.2020 - Current
- Manage after sales new client & existing
- Pension Specialist
- Giving socialization Group health product & Pension Product
- Reminder for Topup Pension Program every end of year
- Schedule for meeting, webinar, investment Meeting
- Response Audit Confirmation yearly per Client
- Boosted revenue, developing strong client relationships through exceptional service and account management.
- Evaluated client feedback to continuously refine relationship management approach, leading to increased loyalty and trust.
- Developed strong relationships with key clients through regular communication and account management.
- Create Wellness Program with client by Top 10 Diagnose
- Analythic Claim Ratio, Claim Utilization
Product Development
BNI Life Insurance
01.2020 - 06.2020
- ASO Agreement
- Report to OJK for new Product
- UAT new application
- UAT new product
- Created internal product development roadmaps for technological solutions
Business Planning & Marketing Strategy
BNI Life Insurance
01.2017 - 01.2019
- Tender Group Health
- Sales Support
- Approval Case in the web base
- Review Agreement
- Proposal & Quotation
Business Strategic & Reporting Employee Benefits
BNI Life Insurance
01.2015 - 01.2016
- Proposal Insurance
- Accrual Commision to Accounting
- Process Comision Agent
- Report to Accounting
Education
Bachelor of Economic - Accounting
BINUS UNIVERSITY
INDONESIA11-2018
Skills
Project management
Certification
DPLK
Timeline
Client Relation Management
AIA Financial
06.2020 - Current
Product Development
BNI Life Insurance
01.2020 - 06.2020
Business Planning & Marketing Strategy
BNI Life Insurance
01.2017 - 01.2019
Business Strategic & Reporting Employee Benefits
BNI Life Insurance
01.2015 - 01.2016
Bachelor of Economic - Accounting
BINUS UNIVERSITY
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