Aldin Franata

• Answering customer questions about the company, products, or services
• Handling complaints to build strategies for improving the overall customer experience and fostering loyalty
• Engaging in customer conversations on social media
• Followed up with undecided customers over the phone to discuss concerns and pitch special offers
• Collecting and analyzing customer feedback
• Troubleshooting tech problems and Directing customers to the right department or supervisor
• Informing and implement anti fraud strategy to customers, such a prevention,detection or investigation as well as monitoring, evaluation and follow up

• Expanded client base by effectively presenting product information to prospects.
• Assists in prospect follow-up and support of sales activities
• Calling customers manually or automatically by CRM
• Completed daily cold calling and outreach to build sales pipeline
• Identifying opportunities to cross-sell across products
• Flexible and adaptable to meet the needs of a changing market, customers and the business

• Greet all guests as they enter your assigned branch
• Open and close saving and checking accounts for customers
• Identify opportunities to promote banking products and refer clients to appropriate managers
• Courteously and competently resolve all customer complaints, taking ownership from first contact to final resolution
• Uphold the bank’s values and policies
• Evaluated customer needs and feedback to drive product and service improvements

• Researching, seeking information from various sources
• Presenting the research to seniors or editor and team members
• Contacting the sources to arrange the coverage schedule Making TOR (Term of Reference) as the lead for the team as well as the sources before the coverage
• Making itinerary per day based the number of the coverage and Covering the items based on the research that has been approved
• Writing scripts of the items that have been coverage for website and Galamedia newspapers
• Wrote and published articles for leading newspapers and official website

• Identifying, newsworthy events and developments around the campus
• Conducting, research and writing scripts on latest topics for magazine, newspaper and website www.jumpaonline.com
• Attending and reporting, on events that are of interest to the college students Delivering scripted, live, spontaneous and prerecorded reports on newsworthy events
• Interviewing eye-witnesses, authorities, and people of interest in news stories
• Transcribing and summarizing events for further news purposes

Representing the organization at conferences, press briefings, campus

events, and interviews

• Expanded network connections within the industry by attending journalism conferences or workshops regularly