Aldina Subasic

• Achieved timely resolution of outstanding accounts through diligent follow-ups and negotiations with patients or their representatives.
• Educated patients on the availability of various resources to alleviate financial burdens associated with medical expenses.
• Maintain current knowledge of evolving regulatory standards and insurance guidelines.
• Coordinated medical authorizations by reviewing patient records, verifying coverage, and ensuring timely claim submissions.
• Achieved a high success rate in secured authorizations by conducting thorough documentation and verification

Patient Reception & Customer Service: Greet patients warmly, manage check-ins/check-outs, and address inquiries

Appointment & Coordination: Efficiently schedule, confirm, and modify patient appointments using medical scheduling software.
Insurance Verification: Verify patient insurance details and assist with documentation to ensure seamless patient processing.
Administrative Support: Proficient in data entry, record management, and operating multi-line phone systems.
Technical Proficiency: Experience with EMR/EHR systems (e.g., Epic, Cerner), Microsoft Office Suite, and specialized front desk software.
Communication & Problem-Solving: Excellent verbal and written communication skills to interact with patients, providers, and staff; adept at resolving issues in a timely manner.

Insurance Verification & Eligibility: Expert in confirming patient insurance details, benefits, and coverage limits.

Claims Management: Proficient in preparing, following up, and reconciling insurance claims and pre-authorizations.
Regulatory Compliance: Up-to-date knowledge of HIPAA, CMS guidelines, and payer policies.
Technical Proficiency: Skilled in EMR/EHR systems (e.g., Epic, Cerner), insurance verification software, and Microsoft Office Suite.
Communication & Consultation: Strong interpersonal and problem-solving abilities to coordinate between patients, providers, and insurers.
Process Improvement: Proven ability to implement procedures that streamline workflows and reduce error rates

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.