Aldo Wahyu Pratomo

• Improved customer satisfaction ratings by consistently delivering timely and efficient on-site technical assistance.
• Provided technical support to troubleshoot, repair and maintain operational efficiencies in users handheld devices.
• Performed onsite installation, modification and maintenance of systems and users handheld devices by fulfilling task held using Service-now ticketing system.
• Maintained local branch servers equipment.

Project:

• Participated in implementation of SD-WAN for office networking management system.
• Participated in implementation of new Queueing System for banking operational system.
• Enrollment of new VPN Tunnel system for over than 150 endpoints.
• Security Patch Upgrade and Windows OS Upgrade to Windows 11 25H2 version as for requirements in sync with anti-virus and new VPN Tunnel system.

• Promoted a positive work environment within the team, sharing knowledge and assisting colleagues as needed.
• As Layer 2 support, responsible for managing incident - problem or requests through to resolution within the required standards and procedure by coordinating relevant IT colleagues to ensure resolution delivered.
• Scheduled service calls according to customer location and urgency of need.

Projects:

• Upgrade Windows OS to latest version, carried out more than 50 endpoints.
• Enrollment of Workspace ONE desktop management, applied on more than 100 devices.
• Security Patch Windows implementation, carry out manual patching of Windows 22H2 for endpoint requirements in sync with anti-virus, DLP (Data Leak Preventive), and desktop management.