Aldysa Azzura Andiko
Data Analyst & Customer Support Specialist
Bandung
Summary
Communication graduate from Universiti Putra Malaysia with hands-on experience in customer service operations, administrative support, and social media data analysis. Proven ability to handle high volumes of customer inquiries, verify information accurately, and maintain organized documentation in fast-paced environments. Experienced in phone communication, issue resolution, and cross-team coordination while maintaining service quality and accuracy. Strong attention to detail, analytical mindset, and ability to quickly learn complex processes, guidelines, and operational workflows.
Overview
4
4
years of professional experience
3
3
Languages
Work History
Customer Service Front Desk Intern
Innovative University College (Malaysia)
03.2024 - 08.2024
- Served as the primary point of contact for students, parents, and visitors, managing daily front desk operations.
- Handled incoming phone calls and walk-in inquiries regarding academic records, tuition payments, and administrative procedures.
- Provided clear and accurate information while ensuring a professional and customer-friendly service experience.
- Verified documents and ensured accuracy of information before processing administrative requests.
- Assisted customers with application submissions, documentation processes, and institutional service requests.
- Maintained organized records for payment receipts and administrative documentation.
- Collaborated with internal departments to resolve customer concerns efficiently.
- Followed up on customer requests to ensure issues were resolved and service satisfaction was maintained.
KOL & Social Media Specialist / Data Analyst Intern
Mornight Media Official
03.2023 - 09.2023
- Supported KOL (Key Opinion Leader) campaigns across Instagram, TikTok, and YouTube.
- Planned and managed social media content strategy for @mornight.official.
- Created and published 10+ Instagram posts combining copywriting and visual direction.
- Produced and featured in short-form video content for Instagram Reels and TikTok campaigns.
- Achieved 1.2M+ organic TikTok views, increasing engagement and audience growth.
- Assisted in influencer coordination and campaign execution with internal teams.
- Analyzed engagement metrics (reach, views, interaction, follower growth) to evaluate campaign performance and audience behavior.
- Compiled performance insights and supported reporting to help improve content strategy and campaign effectiveness.
- Supported YouTube video production and cross-platform campaign rollout.
Beauty Content Creator (TikTok)
Independent Creator
01.2022 - Current
- Built and managed a beauty-focused TikTok account with over 26,000 followers.
- Produced short-form video content and actively engaged with audience comments and messages.
- Analyzed engagement metrics including views, reach, and interaction to improve content performance.
- Collaborated with beauty brands for product promotions and sponsored content.
- Maintained consistent audience communication and community engagement.
Social Media Marketing Assistant (Part-Time)
Go Pop and Ups! (@papoups)
09.2022 - 11.2022
- Assisted with Instagram content planning, scheduling, and publishing.
- Designed promotional visuals and supported short-form video campaigns.
- Supported marketing campaigns and audience engagement during promotional events.
Education
Bachelor of Communication - Human Communication
Universiti Putra Malaysia
12.2025
High School - undefined
Telkom High School
Bandung, Indonesia01.2019
Skills
Customer Support
Phone & Email Communication
Customer Inquiry Handling
Issue Resolution
Service Recovery
Information Verification
Administrative Documentation
Attention to Detail
Problem Solving
Multitasking in Fast-Paced Environments
Cross-Team Collaboration
Social Media Management & Strategy
Content Planning & Creation
Copywriting
Short-form Video Content (TikTok & Reels)
Canva & VN Video Editor
Microsoft Office
Basic Social Media Analytics
Excellent Communication
Customer Empathy
Attention to Detail
Fast Learner
Time Management
Team Collaboration
Content Scheduling
SEO strategies
LEADERSHIP EXPERIENCE
Treasurer - Student Organization (OSIS) 2017 - 2018 Managed financial records and budgeting for student activities. Coordinated budgeting for school programs and events. Ambassador - Provoke Magazine 2017 - 2018 Represented the magazine within the school community and promoted media campaigns. Treasurer - Student Organization (OSIS) 2017 - 2018 Managed financial records and budgeting for student activities. Coordinated budgeting for school programs and events. Ambassador - Provoke Magazine 2017 - 2018 Represented the magazine within the school community and promoted media campaigns.
Timeline
Customer Service Front Desk Intern
Innovative University College (Malaysia)
03.2024 - 08.2024
KOL & Social Media Specialist / Data Analyst Intern
Mornight Media Official
03.2023 - 09.2023
Social Media Marketing Assistant (Part-Time)
Go Pop and Ups! (@papoups)
09.2022 - 11.2022
Beauty Content Creator (TikTok)
Independent Creator
01.2022 - Current
High School - undefined
Telkom High School
Bachelor of Communication - Human Communication
Universiti Putra Malaysia