Alena Busch
Coeur D'Alene
Summary
Energetic Administrative Coordinator dedicated to assisting highly effective administrative teams and managing office operations with efficiency and grace. Excellent communication and relationship-building skills with proficiency in Excell.
Overview
12
12
years of professional experience
Work History
Account Manager
Elite Accounting Group PLLC
07.2023 - 07.2024
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Reduced financial discrepancies by diligently reconciling accounts, identifying errors, and making timely adjustments.
- Generated detailed financial reports for management review, facilitating informed decision making.
- Completed tax forms in compliance with legal regulations.
Administrative Assistant
DL Scott Inc
12.2020 - 07.2023
- Scheduled office meetings and client appointments for staff teams.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Handled client correspondence and tracked records to foster office efficiency.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Analyzed financial records to verify accuracy of tax returns.
Property Manager
A Better Storage Solution
07.2019 - 11.2020
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Maintained sufficient number of units market-ready at all times.
- Communicated effectively with owners, residents and on-site associates.
Operations Supervisor
Believe Bride
07.2017 - 07.2019
- Created and implemented strategies for improving operational efficiency and accuracy.
- Reviewed and assessed ongoing operations, developing initiatives for continuous process improvement.
- Developed and deepened relationships with customers and vendors.
- Motivated and trained employees to maximize team productivity.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
Generalist
Victoria's Secret & PINK
08.2016 - 07.2017
- Greeted customers and helped with product questions, selections and purchases, including in-store and e-service transactions.
- Trained new associates on cash register operations, including opening, conducting customer transactions and balancing drawer.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
Personal Assistant/Private Nanny
Townsend Family
11.2015 - 10.2016
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Displayed absolute discretion at handling confidential information.
- Managed large range of services, including pet care, phone screening, shopping and bill paying to provide clients with premium family time.
- Taught children everyday skills, including tying shoes, dressing, potty training, basic math and language.
Sales Representative
Apple Inc
10.2013 - 10.2015
- Listened to clients and introduced solutions to satisfy business and personal needs.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Developed and grew leads through repeat business and customer referrals.
- Forged and nurtured impactful relationships with customers to cultivate loyalty.
- Provided product benefits and advantages and discussed pricing with interested parties.
Sales Associate
Nordstrom
06.2012 - 12.2012
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to effectively build rapport and lasting relationships.
- Maintained records related to sales, returns and inventory availability.
- Prepared large cash deposits with zero discrepancies.
Education
Associate of Science - Business Management
North Idaho College
Coeur D'Alene06.2022
Skills
- Attention to Detail
- Time Management
- Advanced multitasking
- Exceptional organization
- Dependable and Responsible
- Friendly, Positive Attitude
Timeline
Account Manager
Elite Accounting Group PLLC
07.2023 - 07.2024
Administrative Assistant
DL Scott Inc
12.2020 - 07.2023
Property Manager
A Better Storage Solution
07.2019 - 11.2020
Operations Supervisor
Believe Bride
07.2017 - 07.2019
Generalist
Victoria's Secret & PINK
08.2016 - 07.2017
Personal Assistant/Private Nanny
Townsend Family
11.2015 - 10.2016
Sales Representative
Apple Inc
10.2013 - 10.2015
Sales Associate
Nordstrom
06.2012 - 12.2012
Associate of Science - Business Management
North Idaho College
Similar Profiles
Amanda LaCavaAmanda LaCava
Bookkeeper at Elite Accounting Solutions Inc.Bookkeeper at Elite Accounting Solutions Inc.
Ayaah SuheilAyaah Suheil
Office Manager, Payroll Specialist at Elite Accounting & Tax ServiceOffice Manager, Payroll Specialist at Elite Accounting & Tax Service
Olivia DarlingOlivia Darling
Bookkeeper-Remote AZ at Elite Accounting ExpertsBookkeeper-Remote AZ at Elite Accounting Experts