Alexa Rowe
Meridian
Summary
Adept at enhancing operational efficiency and customer satisfaction, I leveraged problem-solving skills and exceptional customer service at the United States Postal Service and Texas Roadhouse. My proactive approach led to reduced mail delivery errors and improved guest experiences, showcasing my ability to work independently and collaborate effectively with teams.
Overview
11
11
years of professional experience
Work History
Mail Processing Clerk
United States Postal Service, USPS
08.2020 - Current
- Reduced mail delivery errors by carefully verifying recipient addresses and ensuring accurate routing.
- Maintained a clean and organized work environment to optimize efficiency in mail processing tasks.
- Assisted in training new employees on company procedures, equipment usage, and safety guidelines for improved performance.
- Streamlined mail processing operations by implementing efficient sorting and organizing techniques.
- Coordinated with team members to manage heavy workloads, ensuring timely completion of all assigned tasks while maintaining high-quality standards.
- Operated mail processing equipment proficiently, minimizing downtime due to malfunctions or user error.
- Demonstrated adaptability by quickly learning new technologies and processes introduced into daily operations for increased effectiveness.
- Delivered consistent performance under pressure during peak mailing seasons, effectively managing increased volumes without compromising service quality or efficiency.
- Provided excellent customer service while assisting walk-in clients with mailing needs and addressing their concerns professionally.
- Prevented loss of critical documents by thoroughly inspecting all incoming materials for damage or tampering prior to distribution within the facility.
- Expedited package delivery times by accurately weighing, labeling, and dispatching parcels according to postal regulations.
- Actively participated in safety meetings and workshops, contributing to a secure and accident-free workplace environment.
- Enhanced team productivity with effective communication and collaboration during high-volume periods.
- Utilized customer service skills to provide exceptional service for repeat clientele.
- Added accurate data entry into computer system to complete transactions.
- Used computer systems to track packages and update client information.
- Provided service and sales to walk-in customers.
Server
Texas Roadhouse
01.2014 - 07.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Education
Diploma -
Meridian Medical Arts Charter High School
Meridian, IDSkills
- Problem-solving skills
- Accuracy and precision
- Workplace safety
- Work independently
- Deadline oriented
- Customer service
- Sorting techniques
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Team collaboration
- Payment collection
- Document filing
- Conflict resolution
Timeline
Mail Processing Clerk
United States Postal Service, USPS
08.2020 - Current
Server
Texas Roadhouse
01.2014 - 07.2020
Diploma -
Meridian Medical Arts Charter High School
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