Alexa Young
Boise
Summary
Dynamic professional with a proven track record in enhancing customer satisfaction and driving sales at The Local. As co-owner and assistant manager, implemented operational efficiencies that boosted team morale and streamlined processes. Expertise in food and beverage pairings, coupled with effective promotional strategies, led to significant increases in food sales. Committed to fostering positive guest interactions while achieving strategic business goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Server
The Local
Boise
06.2024 - Current
- Elevated customer contentment by efficiently addressing needs.
- Maintained exceptional service standards during peak hours.
- Cultivated friendly and professional atmosphere for incoming guests.
- Assisted team members during busy periods to boost workplace collaboration.
- Proposed a selection of wines complementing different dishes.
Sales
Acme Bake Shop
Garden City
08.2023 - Current
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Employed suggestive sales techniques through customer education.
- Increased sales by building rapport with our customers.
Co-Owner
Sano Blast Restoration
Garden City
01.2020 - Current
- Maintained accurate records of financial transactions for streamlined audit processes.
- Coordinated appointment planning.
- Achieved cost reductions by successfully negotiating with suppliers.
Server
Egg Mann and Earl
Boise
09.2023 - 01.2025
- Executed simultaneous management of multiple tables while maintaining exceptional service standards.
- Delivered food and beverages swiftly, ensuring customer satisfaction.
- Cultivated warm relationships with regular customers.
- Utilized in-depth menu item knowledge to enhance customer engagement and drive sales.
- Recommended suitable menu options for patrons with food allergies.
Server
Mezzaluna
Basalt
06.2018 - 11.2018
- Suggested wine pairings to go with specific menu items.
- Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
- Greeted guests warmly to create an inviting environment.
- Boosted revenue through strategic engagement over high-margin dishes and offers.
- Provided excellent customer service to ensure satisfaction.
Assistant Manager
The Village Smithy Restaurant
Carbondale
06.2012 - 01.2018
- Coordinate routine processes to achieve targeted outcomes.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork by encouraging collaboration among staff members on various project tasks.
- Generated repeat business through exceptional customer service.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Resolved customer inquiries and complaints requiring management-level escalation.
Server
Lucios
Santa Cruz, California
05.2009 - 04.2012
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Served food and beverages promptly with focused attention to customer needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
Bachelor of Science - Pre-Radiology
Boise State University
Boise, ID05-2028
Skills
- Food sales and promotion
- Positive guest interactions
- Menu item recommendation
- Food and beverage pairings
- Sales techniques
- Positive and professional
- Memory retention
Certification
- Improving Communication Skills Coursera October 2024
- 200 Hr Yoga Teacher Training June 2024
- CPR Certified October 2024
References
Dave Taylor -Owner of Cool Brick Studios
Carbondale, CO
970-948-7766
Jared Ettelson- Owner of The Village Smithy Restaurant
Carbondale, CO
720-281-4771
Soraya Mazloomi- Owner of Acme Bake Shop
Garden City, Idaho
208-371-4591
Timeline
Server
The Local
06.2024 - Current
Server
Egg Mann and Earl
09.2023 - 01.2025
Sales
Acme Bake Shop
08.2023 - Current
Co-Owner
Sano Blast Restoration
01.2020 - Current
Server
Mezzaluna
06.2018 - 11.2018
Assistant Manager
The Village Smithy Restaurant
06.2012 - 01.2018
Server
Lucios
05.2009 - 04.2012
Bachelor of Science - Pre-Radiology
Boise State University
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