Running
ALEXANDER PANDU BASKORO
Head Of Sales & Customer Relation Function
Jakarta,Indonesia
Summary
Accomplished Head of Sales & Customer Relation at PT Adi Sarana Transportasi, I leveraged B2B sales expertise and exceptional verbal communication to foster robust client relationships, driving repeat business and revenue growth. Skilled in consultative sales and pipeline management, I spearheaded negotiations and strategies that significantly enhanced profitability and customer satisfaction.
Overview
14
14
years of professional experience
6
6
years of post-secondary education
Work History
Head of Sales & Customer Relation Function
PT Adi Sarana Transportasi
01.2024 - Current
- Developed strong client relationships for improved (TOP 10) customer satisfaction and repeat business.
- Optimized pricing strategies by monitoring competitor activities, analyzing market trends, and considering internal cost structures for profitability maximization.
- Managed key accounts effectively, ensuring ongoing satisfaction while identifying upsell opportunities to drive additional revenue growth.
- Negotiated contracts with major clients, securing long-term partnerships that generated significant revenue streams.
- Developed and enforced policies and procedures for compliance with company policies.
- Provided leadership, guidance and direction to 4 sales members, offering assistance with any need at any time.
Sales and Customer Relation Function
PT. Adi Sarana Armada Tbk
11.2023 - 01.2024
Branch Manager
PT. Adi Sarana Armada Tbk
01.2022 - 10.2023
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
Sales Head
PT. Adi Sarana Armada Tbk
10.2016 - 12.2021
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
- Key person for branch expansion project
Business Support Operation
PT. Adi Sarana Armada Tbk
10.2015 - 09.2016
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Business Representative Officer
PT. Adi Sarana Armada Tbk
07.2011 - 09.2015
- Built relationships with customers and community to promote long term business growth.
- Negotiated prices, terms of sales and service agreements.
Education
Bachelor of Science - Informatics
Universitas Atma Jaya Yogyakarta
Yogyakarta, Indonesia 08.2005 - 04.2011
Skills
B2B Sales Expertise
Employee motivation
Pipeline & Database management
Key account growth
Review of contracts
Verbal and written communication
Interests
Music
Writting
Social Analysis
Timeline
Head of Sales & Customer Relation Function
PT Adi Sarana Transportasi
01.2024 - Current
Sales and Customer Relation Function
PT. Adi Sarana Armada Tbk
11.2023 - 01.2024
Branch Manager
PT. Adi Sarana Armada Tbk
01.2022 - 10.2023
Sales Head
PT. Adi Sarana Armada Tbk
10.2016 - 12.2021
Business Support Operation
PT. Adi Sarana Armada Tbk
10.2015 - 09.2016
Business Representative Officer
PT. Adi Sarana Armada Tbk
07.2011 - 09.2015
Bachelor of Science - Informatics
Universitas Atma Jaya Yogyakarta
08.2005 - 04.2011
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