ALEXANDRA HARBAUGH-BURROWS
POST FALLS
Summary
Dedicated and detail-oriented patient registrar with a strong background in healthcare administration. Highly skilled in accurately registering patients, verifying insurance information, and scheduling appointments. Proficient in maintaining patient records, updating demographics, and ensuring compliance with privacy regulations. Excellent communication and interpersonal skills, adept at providing exceptional customer service and collaborating with interdisciplinary teams. Efficient multitasker known for maintaining a calm demeanor in fast-paced environments. Eager to contribute to a healthcare organization's success through effective patient registration and administrative support.
Overview
10
10
years of professional experience
Work History
Patient Registrar
Northwest Specialty Hospital
11.2023 - 04.2025
- Ensured patient privacy and confidentiality, adhering to HIPAA regulations in handling sensitive personal information.
- Trained new Patient Registrars on best practices, fostering consistency in work quality across the team members.
- Facilitated timely check-in by greeting visitors and establishing purpose of visits.
- Enhanced data accuracy by diligently verifying insurance coverage, demographic information, and other essential details.
- Managed high-stress situations calmly and professionally while prioritizing multiple competing demands during peak hours or emergency situations.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Maintained a well-organized work environment, ensuring easy access to necessary documents and materials for efficient daily operations.
- Maintained up-to-date knowledge of hospital policies, procedures, and insurance requirements to provide accurate information to patients during registration.
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
Front Desk Associate
Massage Envy
02.2018 - 11.2022
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Assisted in training new hires on front desk operations, contributing to overall team cohesion and productivity.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Insurance Agent
Liberty Mutual
07.2019 - 03.2021
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Cross-sold insurance products to existing clients to reach sales targets.
- Worked closely with other team members to optimize sales strategies and achieve regional goals.
- Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
- Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
Customer Service Representative
Safeco
11.2018 - 07.2019
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Helped handle a large volume of customer calls every day with positive attitude and focus on customer satisfaction.
- Educated customers on current promotions, upgrades or new offerings available under current plan.
- Educated customers about billing, payment processing and support policies and procedures.
- Assisted with basic policy endorsements, and questions.
Front Desk Associate
Caribbean Tan
08.2017 - 07.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Answered any and all questions related to tanning or products.
- Salon Sanitation.
- Educate customers on the safety of indoor tanning.
- Upsell products and packages.
Salon Owner
Solar Flair Sun Salon
06.2015 - 11.2016
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
- Assist customers with tanning, membership, and products sales.
- Maintained salon sanitation and cleanliness.
Education
Bachelor of Science - Nursing
North Idaho College
Coeur D'alene, ID06-2029
Certi ed Nursing Assistant - Nursing Assistant
New Chapters In Health Care Education
Spokane, WA05-2025
High School Diploma -
Lake City High School
Coeur D'Alene, ID06-2012
Skills
- Professionalism and ethics
- Documentation accuracy
- Patient confidentiality
- Organizational growth
- Appointment scheduling
- Healthcare software
- Medical terminology proficiency
- Strong interpersonal skills
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
Timeline
Patient Registrar
Northwest Specialty Hospital
11.2023 - 04.2025
Insurance Agent
Liberty Mutual
07.2019 - 03.2021
Customer Service Representative
Safeco
11.2018 - 07.2019
Front Desk Associate
Massage Envy
02.2018 - 11.2022
Front Desk Associate
Caribbean Tan
08.2017 - 07.2018
Salon Owner
Solar Flair Sun Salon
06.2015 - 11.2016
Bachelor of Science - Nursing
North Idaho College
Certi ed Nursing Assistant - Nursing Assistant
New Chapters In Health Care Education
High School Diploma -
Lake City High School
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