Summary
Overview
Work History
Education
Skills
Timeline
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Alexandrea Austin

Pocatello

Summary

Dedicated CMA student with hands-on experience at Health West, excelling in patient care and phlebotomy techniques. Proven ability to enhance patient comfort through compassionate communication and effective teamwork. Skilled in HIPAA compliance and clinical documentation, consistently achieving high-quality outcomes while maintaining a positive and organized work environment.

Overview

4
4
years of professional experience

Work History

CMA Student

Health West
03.2025 - Current
  • Assisted physicians with various medical procedures, ensuring optimal patient outcomes.
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Greeted patients in with friendliness and professionalism.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Achieved consistent success in obtaining high-quality blood samples with minimal discomfort or complications for patients.
  • Demonstrated strong teamwork skills in collaborating with other healthcare professionals to ensure the best possible patient outcomes.
  • Improved patient comfort by applying gentle venipuncture techniques and exhibiting compassionate care.
  • Upheld strict confidentiality standards regarding sensitive patient information, adhering to HIPAA guidelines at all times.
  • Built rapport with patients through active listening skills, empathy, and clear communication during challenging medical situations.
  • Reduced wait times for patients by managing efficient appointment scheduling and maintaining organized workspaces.

Sales Associate

Vickers Western Store
04.2021 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Solved customer challenges by offering relevant products and services.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.


CNA Student

Veterans Home
03.2025 - 03.2025
  • Developed strong communication skills through active listening and effective verbal interactions with patients and colleagues.
  • Improved patient comfort by providing compassionate and empathetic care.
  • Maintained a clean and safe environment, reducing the risk of infection and falls.
  • Delivered high-quality personal care services within the scope of practice as a CNA student, ensuring patient satisfaction.
  • Implemented effective time management strategies while completing assigned tasks efficiently during clinical rotations.
  • Practiced proper infection control measures to prevent cross-contamination between patients and staff members.
  • Supported patient mobility by utilizing appropriate assistive devices such as lifts or gait belts during transfers or ambulation exercises.
  • Monitored vital signs regularly, reporting any abnormal findings promptly to nursing staff for timely interventions.

Education

CMA

NIMAA
Denver, CO
10-2025

CNA

Idaho State University- Collage of Technology
Pocatello, ID
03-2025

High School Diploma -

Grace Lutheran High School
Pocatello, ID
05-2023

Skills

  • HIPAA compliance
  • Medical terminology
  • Specimens collection and processing
  • Patient scheduling
  • Clinical documentation
  • Vital sign monitoring
  • Sterilization techniques
  • Patient documentation
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking and organization
  • Basic life support ( CPR and First Aid)
  • Phlebotomy techniques
  • Infection control
  • Telephone etiquette

Timeline

CMA Student

Health West
03.2025 - Current

CNA Student

Veterans Home
03.2025 - 03.2025

Sales Associate

Vickers Western Store
04.2021 - Current

CMA

NIMAA

CNA

Idaho State University- Collage of Technology

High School Diploma -

Grace Lutheran High School

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Alexandrea Austin