Alfian Hatmanda
Assistant Manager
Bintaro,BT
Summary
Proven leader with a track record of enhancing customer satisfaction and fostering team growth at PT Angkasa Pura Solusi Integra. Specializes in strategic planning and operations management, demonstrating exceptional interpersonal skills and a commitment to business development. Achieved significant results through innovative project solutions and effective client management.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Acting Manager of Training Management
PT Angkasa Pura Solusi Integra
Tangerang, Indonesia
10.2023 - Current
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Accomplished multiple tasks within established timeframes.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
- Collaborated with cross-functional teams to develop customized training solutions, ensuring alignment with organizational goals and objectives.
Supervisor of Consultant Management
PT Angkasa Pura Solusi Integra
Tangerang, Indonesia
02.2021 - 10.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Head of Representative Office
PT Federal International Finance (Member of Astra)
Jakarta, Indonesia
09.2019 - 01.2021
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Communicated with clients and customers to gather, provide and share updated information on products and services.
- Managed a diverse portfolio of clients, ensuring that each received tailored solutions aligned with their specific requirements.
Education
Bachelor of Science - Business Management
Gadjah Mada University
Yogyakarta 09.2012 - 11.2016
Skills
Team Leadership
Operations Management
Strategic Planning
Business Development
Interpersonal Skill
Performance Management
Timeline
Acting Manager of Training Management
PT Angkasa Pura Solusi Integra
10.2023 - Current
Supervisor of Consultant Management
PT Angkasa Pura Solusi Integra
02.2021 - 10.2023
Head of Representative Office
PT Federal International Finance (Member of Astra)
09.2019 - 01.2021
Bachelor of Science - Business Management
Gadjah Mada University
09.2012 - 11.2016
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