Odoo (Santika PMS and POS)
ALFIN FAKHRUL MUBIN
Hotelier
Kab. Tangerang,Banten
Summary
Energetic Event Manager with 2 years successful career in planning, coordinating and executing government and corporate events. Demonstrated cost-effective budgeting, team leader, exceptional time management and event execution skills. Experienced hospitality professional with 7+ years in front office operations, night auditing, income auditing, and event management. Bachelor's degree in English Literature, strong communication, and administrative skills. Seeking international opportunity in hospitality industry to contribute service excellence, financial accuracy, and leadership abilities.
Overview
15
15
years of professional experience
8
8
years of post-secondary education
1
1
Language
Work History
Event Manager
PT Nusantara Events and Travel
Depok, Jawa Barat
09.2023 - Current
- Managing government and corporate events across Indonesia.
- Led end-to-end event planning: concept development, vendor negotiation, budgeting, team coordination, on-site supervision, and post-event evaluation.
- Managed a team of freelancers and vendors to execute events with 50–500+ participants.
- Negotiated contracts and partnerships with venues, hotels, and tourism service providers.
- Oversaw financial operations, including quotation, invoicing, and client billing.
- Introduced travel services including private tour packages, group travel, and MICE arrangements.
Account Receivable
Hotel Santika Premiere Bintaro
10.2021 - 08.2023
- Generated invoices efficiently.
- Managed credit reminders.
- Posted payments accurately to financial records.
- Organized invoices systematically.
- Generated banking records.
- Managed guest deposit processes.
- Performing various special projects as requested and assigned by management (Tax Audit, BPK Audit, Management External/Internal Audit)
Income Auditor
Hotel Santika Premiere Bintaro
11.2020 - 10.2021
- Verified accuracy of PMS transactions by comparing them with physical bills and official receipts.
- Reviewed miscellaneous and adjustment vouchers, manager checks, and rate discrepancies.
- Reconciled revenues from PMS and Outlet Report on daily workbook to ensure accurate posting into PMS system.
- Conducted thorough investigations of voided transactions.
- Matched credit card collections against bank-provided lists.
- Checking and finalizing daily room revenue report.
- Doing journal
- Oversaw collection and billing activities.
- Executed monthly revenue closing processes.
Night Auditor
Hotel Santika Premiere Bintaro
02.2019 - 06.2020
- Conducted physical verification of all transactions including City Ledger, Credit Card, and Cash.
- Managed reconciliation of credit card transactions.
- Conducted system checks for in-house guests, segmentation, and guest transactions.
- Running Night Audit
- Generated comprehensive Night Audit Daily Report.
- In charged as an Income Audit
- In charged as a General Cashier
Front Office & Night Auditor
POP! Hotels
02.2017 - 02.2019
- Maintained high standards of guest services.
- Coordinated check-in and check-out operations for guests.
- Managed guest issues to maintain a positive experience.
- Processed transactions and updated PMS.
- Coordinated with relevant departments to address guest needs.
- Handled walk-in, call, offline, and online travel agent reservations efficiently.
- Reviewed and reconciled daily transactions during night shifts.
- Generated detailed reports on daily revenue figures (DSR).
Guest Service Agent
The Ritz- Carlton Hotel, Pacific Place Jakarta
01.2011 - 01.2012
- Daily Worker as a Bellboy, Concierge, Doorman, Night Concierge.
- Escorting guest luggages to the room, newspaper, Arranging guest transportation, etc
Education
Bachelor Degree - English Litarature
Pamulang University
Banten 01.2012 - 04.2016
Vocational High School - Hospitality
SMIP Kharismawita
Depok 01.2008 - 04.2011
Skills
Hospitality & Front Office
Guest Service Excellence
Front Desk Operations (Check-in/out)
Night Audit & Daily Revenue Reports
Handling Billing, AR & Income Audit
Hotel Management System: OPERA, VHP
Problem Solving & Complaint Handling
Concierge Services & Guest Relations
Cashiering & Shift Closing Procedures
Finance & Admin
Invoice Reconciliation & Payment Follow-up
Daily/Monthly Financial Reporting
Excel & Microsoft Office (Advanced Level)
Event Management
Event Planning & Coordination
Vendor Negotiation & Budgeting
Team Management & On-Site Execution
Travel Arrangement
MICE (Meeting, Incentive, Conference, Exhibition)
Soft Skills
Bilingual Communication (English & Indonesian)
Leadership & Team Collaboration
Time Management & Multitasking
Customer-Oriented Mindset
Adaptable & Fast Learner in New Environments
Personal Information
Date of Birth: 04/12/94
Software
VHP (Front office PMS)
OPERA (PMS and POS)
Microsoft Office (Word,Excel,Power Points)
Interests
Hospitality and Travel Management
Traveling
Event Planning
Exploring Culinary Cultures
Languages
Timeline
Event Manager
PT Nusantara Events and Travel
09.2023 - Current
Account Receivable
Hotel Santika Premiere Bintaro
10.2021 - 08.2023
Income Auditor
Hotel Santika Premiere Bintaro
11.2020 - 10.2021
Night Auditor
Hotel Santika Premiere Bintaro
02.2019 - 06.2020
Front Office & Night Auditor
POP! Hotels
02.2017 - 02.2019
Bachelor Degree - English Litarature
Pamulang University
01.2012 - 04.2016
Guest Service Agent
The Ritz- Carlton Hotel, Pacific Place Jakarta
01.2011 - 01.2012
Vocational High School - Hospitality
SMIP Kharismawita
01.2008 - 04.2011