Alfina Kautsar

Jakarta

Summary

Dynamic Customer Care Executive with a proven track record at PT Bank Rakyat Indonesia, adept at enhancing customer satisfaction through effective complaint handling and call center operations. Skilled in providing exceptional support while managing high call volumes, leveraging strong communication and problem-solving abilities to resolve inquiries and promote self-help options.

Overview

years of professional experience

Work History

Customer Care Executive

PT Bank Rakyat Indonesia (Persero) Tbk

Jakarta

01.2015 - 08.2017

Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
Provided excellent customer service by efficiently resolving issues and responding to inquiries.
Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
Explained online self-help options to customers to promote additional and after-hours support choices.
Maintained up-to-date knowledge of company products and policies to provide accurate information to internal and external customer.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Education

Bachelor of Science - Management Information Systems

Telkom University

Bandung

04.2001 -

Skills

Customer response

Call center operations

Customer support

Complaint handling

Hobbies

Tennis

Timeline