Canvas
Alfina Rahmawati
Admin
Bali
Summary
Proven track record in enhancing customer satisfaction and streamlining document management, demonstrated at PLN Persero. Leveraged excellent communication and teamwork to exceed client expectations and improve service delivery efficiency. Achieved significant improvements in data entry accuracy, contributing to a more organized and effective operation.
Professional and knowledgeable receptionist versed in administrative support and customer service. Offering 4 years of experience managing company reputation with customers. Highly efficient and accurate with strong planning, problem-solving and communication skills.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Receptionist Administrator
Potato Head
07.2024 - 11.2024
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Handled complaints and questions, and re-directed calls to other team members.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Ensured welcoming environment for visitors, contributing to positive first impressions.
- Improved client satisfaction with timely and accurate information provision.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Marketing Officer
The Harvest Group
04.2021 - 04.2024
- Managed social media channels to boost online presence and engagement with consumers.
- Developed comprehensive marketing plans for product launches, driving successful outcomes.
- Optimized website content for search engines, enhancing visibility and organic traffic.
- Completed and submitted monthly and yearly reports to support executive decision making.
- Onboarded new customers efficiently by developing database listings, uploading information, and defining related lists.
- Captured new customers by optimizing business strategies and launching products to diversify offerings.
- Planned and executed marketing campaigns to target groups, areas and wider community.
- Improved customer loyalty by developing targeted retention programs and initiatives.
- Implemented data-driven approaches to optimize advertising spend, maximizing return on investment.
- Increased brand awareness by implementing targeted marketing campaigns and strategies.
Cashier
The Harvest Group
04.2020 - 04.2021
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Helped customers complete purchases, locate items, and join reward programs.
Customer Service Officer
Wonder Foto Studio
Jakarta, Indonesia
04.2019 - 04.2020
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
- Boosted company reputation by providing exceptional customer service through phone, email, and chat support channels.
- Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
- Responded to customer requests for products, services, and company information.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
Customer Service Officer
BCA
11.2018 - 04.2019
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Participated in regular meetings with supervisors to discuss challenges faced during daily operations, identifying opportunities for growth and development.
- Improved first-contact resolution rate by efficiently handling customer queries during initial interactions.
- Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
- Responded to customer requests for products, services, and company information.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
Administration Clerk
PLN Persero
01.2018 - 11.2018
- Handled incoming phone calls and answered questions from callers.
- Reduced errors in data entry tasks through diligent attention to detail and thorough verification procedures.
- Answered over 50 calls each day on multi-line telephone systems, supporting communication needs of 40 staff members.
- Compiled and analyzed data to produce reports.
- Documented all customer's documents, expenses, and resource utilization for accurate and compliant recordkeeping.
- Facilitated cross-departmental collaboration through clear communication channels and regular meetings among colleagues.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Input data into spreadsheets and databases through Microsoft Excell, Word, Powerpoint.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
Education
Bachelor Degree - Accounting And Finance
UNIVERSITAS TERBUKA
Jakarta, Indonesia 04.2001 -
High School Diploma -
SMK YASPI AL MAKMUR
Jakarta, Indonesia 04.2001 -
Skills
Document management
Client relations
Payment collection
Multi-line phone operation
File organization
Expense tracking
Data entry
Excellent communication
Customer service
Documentation and recordkeeping
Teamwork and collaboration
Reliability
Software
Powerpoint
Office
Excell
Word
Timeline
Receptionist Administrator
Potato Head
07.2024 - 11.2024
Marketing Officer
The Harvest Group
04.2021 - 04.2024
Cashier
The Harvest Group
04.2020 - 04.2021
Customer Service Officer
Wonder Foto Studio
04.2019 - 04.2020
Customer Service Officer
BCA
11.2018 - 04.2019
Administration Clerk
PLN Persero
01.2018 - 11.2018
Bachelor Degree - Accounting And Finance
UNIVERSITAS TERBUKA
04.2001 -
High School Diploma -
SMK YASPI AL MAKMUR
04.2001 -
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