Alia Castaneda
Jerome
Summary
Dynamic and customer-focused professional with proven expertise in multitasking and guest engagement, honed at La Fiesta Mexican Restaurant. Excelled in fast-paced environments, ensuring exceptional service by leveraging strong work ethic and memory retention. Skilled in cash handling and team collaboration, consistently enhancing dining experiences and operational efficiency.
Overview
4
4
years of professional experience
Work History
Server
La Fiesta Mexican Restaurant
07.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Explained menu items and suggested appropriate options for food allergy concerns.
Restaurant Hostess
La Fiesta Mexican Restaurant
06.2021 - 07.2023
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
Education
Associate In Social Work - Social Work
College of Southern Idaho
Twin Falls, IDJerome High School
Jerome, ID05.2023
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Memory retention
- Cleanliness standards
- Team collaboration
Languages
Spanish
Native or Bilingual
Timeline
Server
La Fiesta Mexican Restaurant
07.2023 - Current
Restaurant Hostess
La Fiesta Mexican Restaurant
06.2021 - 07.2023
Associate In Social Work - Social Work
College of Southern Idaho
Jerome High School
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