Summary
Overview
Work History
Education
Skills
Timeline
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Alicia Williams

Hayden

Summary

20+ years in hospitality, excelling in customer service and team leadership. Extensive experience in ordering, inventory management, event planning and executing. Skilled in staff training, scheduling and conflict resolution, fostering a positive environment that promotes customer and staff loyalty.

Overview

13
13
years of professional experience

Work History

Bar Manager

Vantage Point Brewing Company
04.2024 - Current
  • Closed out cash register and prepared cashier report at close of business.
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
  • Mentored and trained staff members to ensure exceptional customer service standards.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
  • Streamlined inventory management for optimal stock levels and reduced waste.
  • Enhanced team productivity through effective scheduling and task delegation.
  • Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies.
  • Collaborated with kitchen team for seamless integration of food and beverage offerings.
  • Implemented cost control measures to maximize profit margins without compromising on quality or service levels.
  • Analyzed sales data to identify trends, adjusting menu offerings accordingly.
  • Handled customer complaints professionally, resolving issues promptly and effectively.
  • Managed inventory to reduce wastage, ensuring optimal stock levels for daily operations.

Bar Manager

Crickets Oyster Bar
06.2019 - 04.2024
  • Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
  • Developed strong relationships with suppliers, negotiating favorable terms and pricing.
  • Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
  • Managed financial aspects of the business, including budgeting, forecasting, and reporting.
  • Enhanced supplier relationships, ensuring timely delivery of high-quality products.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.

Dental Assistant

Riverstone Dental Care
09.2018 - 06.2019
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
  • Prepared and arranged instruments, medications, and required materials for dental procedures.
  • Documented patient dental health information, medical history, and vital signs for future reference.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
  • Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
  • Enhanced patient rapport by consistently delivering compassionate and professional care.

Bar Manager

Crickets Oyster Bar
06.2012 - 09.2017
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
  • Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies.
  • Maintained up-to-date knowledge of industry trends and competitor offerings to stay ahead of the curve in the market space.
  • Managed staff schedules and maintained adequate coverage for all shifts.

Education

Dental Assisting -

Carrington College
Spokane, WA

Skills

  • Customer service
  • Team leadership
  • Problem-solving
  • Staff training
  • Training and mentoring
  • Inventory management
  • Staff scheduling
  • Health codes compliance
  • Conflict resolution
  • Customer relationship building
  • Guest interaction
  • Outgoing personality
  • Supply ordering
  • Shift scheduling
  • Vendor management
  • Event coordination
  • Cost control
  • Group reservations management
  • Dining room management
  • Labor cost control
  • Cash handling

Timeline

Bar Manager

Vantage Point Brewing Company
04.2024 - Current

Bar Manager

Crickets Oyster Bar
06.2019 - 04.2024

Dental Assistant

Riverstone Dental Care
09.2018 - 06.2019

Bar Manager

Crickets Oyster Bar
06.2012 - 09.2017

Dental Assisting -

Carrington College

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Alicia Williams