ALI MURNI
Costumer Service Manager
Amuntai
Summary
Astute professional highly skilled in customer service and relationship building. Talented individual offering dynamic skills in data entry, telephone support and records oversight. Desiring Customer Service Administrator position with company in technology sector. Entry-level Customer Service Administrator offering effective communication and well-developed troubleshooting skills honed across 2020 year career history. Manages upset customers with precision and poise and defuses high-pressure situations with grace and diplomacy.
Overview
11
11
years of professional experience
1
1
year of post-secondary education
Work History
Costumer Service Architecs & Consulting Engineers
Leonard M. Panggabaian
Batam
2009.05 - 2020.01
- Applied critical path method (CPM) to project planning, reducing dependencies and shortening overall completion timeframes.
- Answered incoming chats and emails from current customers and asked open-ended questions to determine needs.
- Collaborated with customer service department to discuss new ways to alleviate service issues and computer errors.
- Developed lasting relationships with customers, which helped to bring in additional business opportunities.
Education
High School Diploma -
Computer Training Institute
Padang, West Sumatra 09.1992 - 09.1993
Skills
Account management
undefinedTimeline
Costumer Service Architecs & Consulting Engineers
Leonard M. Panggabaian
2009.05 - 2020.01
High School Diploma -
Computer Training Institute
09.1992 - 09.1993
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