Alisha Walker
Mountain Home
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Housekeeper
Hilton Hotels Corporation
Mountain Home
06.2017 - 12.2017
- Sorted and counted linens and organized in storage areas.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
Housekeeper
Anchorage Uptown Suites
Anchorage
03.2015 - 06.2017
- Delivered requested items such as extra pillows or blankets to guest rooms.
- Changed bed linens and towels, tidied up rooms.
- Ensured that all health standards were met during cleaning operations.
- Emptied trash receptacles throughout the property.
- Disinfected telephones, light switches and other frequently touched objects.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Responded to requests from guests regarding housekeeping needs.
- Provided information about hotel services upon request from guests.
- Reported any maintenance issues or damage to supervisors immediately.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Maintained a clean linen closet by folding sheets neatly on shelves.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Replenished supplies such as drinking glasses and coffee cups in guest rooms.
- Scrubbed kitchen appliances, countertops and fixtures.
- Sanitized all areas of the hotel lobby and public restrooms.
- Used cleaning chemicals following proper guidelines.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Laundered sheets and removed stains to restore linens to pristine condition.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Maintained and organized cleaning supplies stock.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Interacted pleasantly with clients and guests when performing daily duties.
- Assisted in laundry services including washing, drying, and folding linens.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Returned rooms to occupant-ready status to satisfy future guests.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Sorted and counted linens and organized in storage areas.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Communicated with customers about requests for additional supplies or cleaning services.
- Adhered to daily cleaning schedules and updated as needed based on demand.
Kennel Worker
Groomingdales Pet Grooming
Anchorage
01.2006 - 06.2012
- Kept work area clean and organized at all times according to company standards.
- Communicated effectively with owners regarding their pet's care plans.
- Provided emotional support to pets who experienced separation anxiety from their owners.
- Assisted with grooming activities such as brushing fur and trimming nails.
- Greeted customers and provided information about services offered by the kennel.
- Sanitized equipment used during grooming processes according to established guidelines.
- Administered medications as directed by veterinarians.
- Performed basic office tasks such as answering phones and scheduling appointments.
- Recorded detailed notes regarding each animal's health conditions.
- Maintained records of animal feedings, medications administered, and other pertinent information.
- Organized supplies needed for daily operations of the kennel facility.
- Ensured that all safety protocols were followed when handling animals.
- Monitored animals for signs of stress or discomfort while in the facility.
- Cleaned and disinfected cages, kennels, runs, and animal holding areas.
- Provided food, water, and bedding for animals in care.
- Cleaned cages in accordance with health code requirements to ensure sanitary environment for animals.
- Adhered to animal dietary health guidelines in providing food and water to boarded animals.
- Stayed on top of laundry, sweeping and disinfection protocols.
- Maintained clean and orderly play yards, kennels and cages.
- Monitored safety of every animal to prevent injuries from other animals or environmental hazards.
- Removed waste from kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems.
- Supported animal health by keeping areas clean, neat and properly sanitized.
- Prepared food to meet needs of animals under care with appropriate meals.
- Cleaned living areas to provide healthy environment for boarded animals.
- Assisted grooming staff with nail clipping, blow-drying and combing during peak hours and holidays.
- Calculated payments by keeping accurate daily log of time spent with dogs, detailing activities and services provided.
- Promoted optimal animal health by feeding and watering on regular schedule.
- Explained lodging, grooming, and care services to pet owners and cross-sold specialty products.
- Created consistent workflows by assisting with washing, drying and folding duties.
- Cleaned and sanitized equipment and surfaces to protect animal and staff health.
- Adhered to pet care plans, medication requirements and dietary restrictions as part of quality care.
- Administered medications to animals.
- Fed and watered animals in care, following special diets and regular medication administration schedules.
- Emptied litter boxes, refilled with fresh litter and cleaned animal bedding.
- Delivered excellent service to pet owners to drive repeat business.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Followed precise feeding instructions and schedules for animals under care.
Skills
- Inventory management
- Cleaning techniques
- Sanitation practices
- Guest relations
- Time management
- Customer service
- Attention to detail
- Effective communication
- Problem solving
- Multitasking abilities
- Professional and courteous
References
References available upon request.
Timeline
Housekeeper
Hilton Hotels Corporation
06.2017 - 12.2017
Housekeeper
Anchorage Uptown Suites
03.2015 - 06.2017
Kennel Worker
Groomingdales Pet Grooming
01.2006 - 06.2012