Summary

Overview

Work History

Education

Golden Founder Award - BYU-Idaho Mock Trial

Timeline

Aliyah Cobb

Rexburg,ID

Summary

Business Management and pre-law student with extensive experience in customer service, administrative support, and team collaboration. Proficient in Microsoft Office, records management, and ensuring efficiency. Experienced in quality assurance processes, evaluating and improving service delivery. Skilled in billing, insurance verification, and front-desk operations. Committed to delivering personalized solutions, and gaining skills and experience. Interested in positions related to law and business.

Overview

years of professional experience

Work History

Quality Assurance Specialist

Brigham Young University-Idaho

01.2025 - Current

Ensured compliance with industry standards and guidelines, implementing necessary changes to maintain conformance.
Enhanced customer satisfaction by addressing reported issues promptly and providing solutions.
Streamlined the documentation process, ensuring adherence to industry standards and regulatory requirements.
Facilitated seamless integration of new software features, closely monitoring for bugs and inconsistencies.
Create and conduct training on new processes and positions.

Student Support Specialist

BYU Idaho

01.2024 - Current

Company Overview: Student Support Center
Provided answers and solutions to student questions and concerns
Scheduled academic advising appointments for students
Directed and connected students with proper departments for the best support
Used thriving language to reassure students that their concerns are being handled with personal care
Offered information and educated students about the resources available to them for support
Student Support Center

Playmaker

Topgolf

05.2023 - 07.2023

Assisted guests in making reservations and gathering necessary materials
Guided and directed guests to appropriate areas
Assisted servers as needed (food running, drink running, bussing, etc.)
Used verbal and written communication skills
Oversaw check-in and check-out processes for increased efficiency and reduced wait times
Managed front desk operations, ensuring communication between departments
Worked flexible hours across night, weekend and holiday shifts
Participated in team projects

Hostess/Server/Cashier

EAST COAST PIZZA

12.2021 - 07.2023

Promptly greeted and seated guests upon arrival.
Collaborated with kitchen staff ensuring accurate meal preparation.
Listened to guests' needs and promptly addressed any concerns or issues.
Effectively managed large parties or unexpected events during busy shifts.
Developed rapport with regular patrons, fostering a sense of community within the establishment.
Coordinated closely with event planners for successful execution of private functions held at the restaurant.
Maintained a clean and orderly dining area for an enjoyable guest experience.

Student Intern

The Law Offices of George Hunter P.A

01.2023 - 04.2023

Assisted in drafting documents for client meetings.
Collaborated with attorneys on complex cases.
Participated in client interviews and depositions.
Analyzed legal issues by conducting thorough research and presenting findings to supervising attorneys.
Enhanced legal research skills by utilizing various databases and resources for case preparation.
Participated in weekly staff meetings by offering insightful contributions.
Sorted legal documents, filing and case materials in clear, orderly systems.
Performed legal and general research, drafting memoranda, and correspondence.
Reviewed legal information and proofed documentation for errors.

Office Assistant

Good Life at Home Care

05.2020 - 07.2022

Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
Expedited document processing with accurate data entry and timely filing.
Supported executive staff with reports, presentations, and meeting materials.
Facilitated operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
Assisted in medical billing, claims, and insurance verification.
Supported efficient onboarding processes, including orientation, training materials, and equipment setup.
Completed clerical tasks such as filing, copying, and distributing mail.
Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
Corrected errors in documentation by proofreading and editing written materials.