Allen Fackler
Idaho City
Summary
IT Support Analyst / Software Test Engineer experienced in troubleshooting and diagnosing hardware and software issues. Achieved high productivity and efficient task completion through strong problem-solving and communication skills. Focused on delivering value through organized and detail-oriented service, ensuring client satisfaction.
Overview
26
26
years of professional experience
Work History
Software Test Engineer III
HP Inc
06.2018 - Current
- Conducted ad hoc, scripted, and exploratory testing to identify software defects.
- Tested printer firmware for HP Laserjet printers to ensure functionality and reliability.
- Creating and executing tests.
- Logged bugs and coordinated with development teams to ensure timely resolutions.
- Linux and Windows experience.
- Also moved into an IT support role, configuring Active Directory, DNS servers, etc.
Software Test Engineer
HP Inc
01.2016 - 11.2016
- Collaborated with a 3-person team to test and diagnose printers, ensuring alignment with MS and HP engineering standards.
- Developed scripts for routine tasks and tested printers, engaging with internal and external customers to effectively reproduce and confirm bugs.
- Evaluated printer functionality to ensure quality standards for HP Inc.
- Configured servers for PXE/MDT automated OS deployment, establishing a fully equipped lab for comprehensive printer testing.
Operations Support Engineer
Microsoft
05.2013 - 07.2015
- Coordinated phone projects, achieving on-time delivery of devices for testing.
- Deploying phone devices and configuring them in lab environments.
- Ensuring the phones have network connectivity and are ready and available for our automated test harness to run tests on.
- Resolving issues resulting from those test runs.
- Procured hardware and lab space for project needs.
- Established and led Hardware Break Fix team, managing server monitoring and hardware replacements.
- Contributed to WTTHelp team, providing support for Microsoft testing harness and framework.
- This includes supporting underlying framework ASI (Automated Software Installer) and the ODE (OS Deployment Environment).
- Managed customer SLA requirements, facilitating prompt resolution of support tickets and maintaining backend SQL operations.
- Conducted log analysis and executed backend SQL tasks to effectively troubleshoot and resolve technical issues.
Software Test Engineer
Microsoft
11.2011 - 11.2012
- Tested mobile apps on Apple, Android, RIM, and Windows 8 tablet devices for the Bing Mobile test team.
- Included testing of Bing Mobile (website and client app), Photosynth, Bing Maps, and other NDA covered apps.
- Developed test plans for software applications to ensure quality standards.
- Executed manual and automated tests to identify software defects.
- Collaborated with developers to troubleshoot and resolve issues.
Software Test Engineer
Microsoft Corp.
09.2000 - 09.2011
- Ran automated tests on 400+ systems in labs, diagnosed test failures including debugger breaks, assigned code bugs to developers, and validated fixes for regression failures.
- Created automated reports, using SQL Server Reporting Services (SSRS) and the existing WTT database, so management could look at real-time reports at any time and I wouldn’t have to spend time generating them myself.
- The SSRS experience was writing T-SQL queries for the reports, designing the reports and calling some VB .net functions for extra report functionality.
- Have automated repetitive tasks with Shell or VB scripts and written small programs in C#.
- Worked as an STE on the Mobile Test Team for the Windows XP project.
- Worked on Windows 7 in much the same capacity as Vista, mentioned above.
- Entailed working closely with public beta testers, to assess and reproduce their issues in a lab environment so the issues could be addressed by code developers.
- Identified and addressed numerous app compatibility issues.
- Tested laptop computers, focusing primarily on the PCMCIA cardbus interface.
- Tested the Secure Digital (SD) memory card driver included as an inbox driver in XP and newer Windows operating systems.
- Led APCI and power management testing to ensure product reliability during Windows Vista project.
- For Windows 8, I was in a Service Ops position onboarding/qualifying test content to ensure it worked with our test automation harness, for different product groups.
- Much of my effort was dedicated to getting tests and Windows working on new ARM processor devices.
- Owned setup test area for Windows Millennium project, ensuring readiness for testing phases.
- Established individual test labs by sourcing hardware from partner vendors and configuring networking infrastructure for optimal testing.
- Other tasks included writing test plans and reporting the test results to internal teams and OEM partner vendors.
Air Defense Artillery Crewman
- Served in the US Army as an Air Defense Artillery (Stinger) crewman for 4 years.
- Conducted testing of prototype air defense system (Forward Area Air Defense Command and Control Intelligence), contributing to enhanced operational capabilities.
- Honorably discharged.
Education
B.S. - Forest Management
Oregon State University
Skills
- Troubleshooting and diagnostics
- Problem-solving skills
- Technical documentation
- System administration
- Network configuration
- Remote desktop support
- Service support
- Issue resolution
- Effective communication
- Customer collaboration
- Detail-oriented
- Goal-oriented mindset
Other Experience - Military Service
US Army, Air Defense Artillery (Stinger) crewman, 4 years, Honorably discharged
Timeline
Software Test Engineer III
HP Inc
06.2018 - Current
Software Test Engineer
HP Inc
01.2016 - 11.2016
Operations Support Engineer
Microsoft
05.2013 - 07.2015
Software Test Engineer
Microsoft
11.2011 - 11.2012
Software Test Engineer
Microsoft Corp.
09.2000 - 09.2011
Air Defense Artillery Crewman
B.S. - Forest Management
Oregon State University