Alu Trisetiawan
Operation Transport Manager
Bekasi,JB
Summary
Dynamic leader with a proven track record at PT SUMBER JAYA MANDIRI TRANSPORTASI, excelling in operations management and team leadership. Achieved significant revenue growth through strategic planning and enhanced client relations. Skilled in P&L management and fostering high-performing teams, driving operational excellence while maintaining exceptional customer satisfaction.
Overview
7
7
years of professional experience
Work History
General Manager
PT SUMBER JAYA MANDIRI TRANSPORTASI
02.2023 - 05.2025
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Cultivated strategic partnerships with industry leaders, enhancing brand credibility and access to new customer segments.
Director
PT INTI LOGISTIK ABADI
12.2021 - 01.2023
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Increased company revenue by streamlining processes and implementing cost-saving measures.
- Leveraged data analytics insights for informed decision-making in critical areas such as sales forecasting, budgeting, or personnel management.
- Negotiated favorable contracts with vendors for reduced costs and improved service quality.
- Achieved remarkable turnaround of underperforming divisions through strategic leadership and restructuring.
- Expanded into new markets, conducting thorough market analysis and establishing key local partnerships.
- Improved team morale and productivity by implementing comprehensive professional development program.
Operations Manager
PT BIDUK ANUGERAH SEJAHTERA
12.2019 - 10.2021
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and implemented strategies to maximize customer satisfaction.
- Facilitated smooth collaboration between departments through clear communication channels.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Increased profit by streamlining operations.
- Analyzed and reported on key performance metrics to senior management.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Executive Administrative Assistant
PT METRO EXPRES INTERNATIONAL
01.2018 - 11.2019
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Organized and updated schedules for executives.
- Scheduled appointments promptly, ensuring optimal use of executive time while minimizing conflicts or cancellations.
- Managed budgets and expenses, maintaining financial records for accurate reporting and analysis.
Education
High School Diploma -
Sekolah Menenga Kejuruan Giri Taruna
Bogor 04.2001 -
Skills
Operations management
Customer relationship management
Team leadership
Project management
Able to operate Microsoft Excel
Leadership and team building
Project planning
Strategic planning
Client relations
P&L management
Motivation
Process improvements
Vendor relationships
New business development
Bulu Tangkis
Pernah juara kabupaten pada masa sekolah, di lebak banten.
Timeline
General Manager
PT SUMBER JAYA MANDIRI TRANSPORTASI
02.2023 - 05.2025
Director
PT INTI LOGISTIK ABADI
12.2021 - 01.2023
Operations Manager
PT BIDUK ANUGERAH SEJAHTERA
12.2019 - 10.2021
Executive Administrative Assistant
PT METRO EXPRES INTERNATIONAL
01.2018 - 11.2019
High School Diploma -
Sekolah Menenga Kejuruan Giri Taruna
04.2001 -