Alvaro Pantoja
Boise
Summary
Dynamic housekeeping leader with extensive experience at Hilton, excelling in operational efficiency and team development. Proven track record in payroll administration and employee training, ensuring high housekeeping standards. Passionate about enhancing customer service and fostering a motivated team, consistently achieving exceptional guest satisfaction.
Overview
13
13
years of professional experience
Work History
Director of Housekeeping
Hotel Renegade
01.2024 - 04.2025
- Conduct pre-shifts in the morning.
- Walk thru of the property
- Attend mgr. meetings
- Punch editing and payroll
- Inspecting rooms
- Scheduling
- Payroll
- Interviewing candidates.
- Opening the house/closing the house
- Room Inspections
- Support staff
Assistant Housekeeping Manager
La Jolla Beach and Tennis Club
07.2023 - 12.2023
- Supporting DOH in the day to day operation of the shores Housekeeping.
- Conduct pre-shifts in the morning.
- Walk thru of the property
- Attend mgr. meetings
- Punch editing and payroll
- Inspecting rooms
- Scheduling
- Interviewing candidates.
- Opening the house/closing the house
- Room Inspections
- Support staff
Housekeeping Manager
Hilton Garden Inn Los Angeles/Hollywood
09.2022 - 11.2023
- Company Overview: (Task Force)
- Responsible for the overall cleanliness of the hotel.
- Handle all hiring, interviews, coaching of the staff.
- Conduct daily pre-shifts.
- Scheduling based on forecast.
- Respond to customer complaints.
- Room Inspection
- Ensure all department standards are being met.
- Log any Los & Found into system.
- (Task Force)
Director Of Housekeeping (HSS)
Hilton Woodland Hills, CA
01.2023 - 06.2023
- Daily pre-shifting
- Conducting monthly trainings
- Communication with client (DOO)
- Attend weekly financial meetings
- Walk thru of property
- On Boarding new hires, go over SOP’s
- Scheduling
- Time editing
- Opening the house/closing the house
- Room Inspections
- Support staff
Housekeeping Manager
Carte Hotel & Suites
06.2019 - 05.2022
- Assisting with the opening of the hotel, interviewing candidates for pre-opening and long term.
- Assisted in task force in other state.
- Assisting and supporting DOH for the overall cleanliness of the hotel.
- Handle and supported all interviews, hiring and coaching of the staff.
- Assisting with the help the department’s budget.
- Ordering supplies and adding items by GL codes to the checkbook.
- Submit end month accruals to finance and DOO.
- Scheduling based on forecast.
- Assisting and ensuring all department standards are being met.
- Weekly walk-throughs to rooms and public areas with GM and DOO.
- Ensure MIPP standards are met with staff by doing random inspections.
- Respond to customer complaints and concerns.
- Support staff.
- Performance reviews.
- Help Conduct daily pre-shifts and translating it.
Executive Housekeeper
Hyatt- Andaz San Diego
San Diego
03.2017 - 05.2019
- Responsible for the overall cleanliness of the hotel.
- Handle all hiring, interviews, coaching of the staff.
- Operating the department’s budget.
- Ordering supplies and adding items by GL codes to the checkbook.
- Submit end month accruals to finance and DOO.
- Scheduling based on forecast.
- Ensure all department standards are being met.
- Weekly walk-throughs to rooms and public areas with GM and DOO.
- Ensure MIPP standards are met with staff by doing random inspections.
- Respond to customer complaints.
- Support staff.
- Performance reviews.
- Conduct daily pre-shifts.
Assistant Front Office Manager
Andaz San Diego
San Diego
08.2015 - 10.2017
- Support FOM.
- Oversight of front office staff.
- Cash control for front desk agents.
- Interview candidates for any needs.
- Guest services
- Training staff
- Staff development
- Schedule
- Handle guest complaints.
- Conduct daily pre-shifts for AM/PM staff
- Helped guested with checking in and out.
- Luggage assistance.
- Issue performance reviews.
- Support Valet desk when needed.
Assistant Executive Housekeeper
Andaz San Diego
San Diego
06.2012 - 08.2015
- Support Executive Housekeeper.
- Assist in the day-to-day operation of the department.
- Inspecting VIP rooms.
- Scheduling.
- Support Supervisors.
- Schedule deep cleaning for every quarter.
- Monthly linen inventory.
- Order supplies.
- Communication with Front Office.
- Assigning projects to Housemen and Public Areas.
- Respond to guest complaints and resolving them.
- Prepping month end accruals.
Housekeeping Supervisor/Inspector
Paradise Point Resort & Spa
San Diego
01.2012 - 04.2012
- Responsible for room inspections.
- Maintain clear communication with the front desk.
- Making sure staff had items needed to perform job duties.
- Walk VIP rooms.
- Making sure the pool has sufficient pool towels.
- Constant communication with the laundry facility for any linen needs.
- Respond to guest complaints in an appropriate and timely manner.
Education
High School Diploma -
Sweetwater High School
National City, Ca01.1998
Skills
- Payroll administration
- Employee training
- Customer service
- Inventory management
- Time management
- Performance evaluation
- Operational efficiency
- Team development
- Risk management
- Hiring and training
- Customer service-focused
- Excellent communication
- Housekeeping standards
Timeline
Director of Housekeeping
Hotel Renegade
01.2024 - 04.2025
Assistant Housekeeping Manager
La Jolla Beach and Tennis Club
07.2023 - 12.2023
Director Of Housekeeping (HSS)
Hilton Woodland Hills, CA
01.2023 - 06.2023
Housekeeping Manager
Hilton Garden Inn Los Angeles/Hollywood
09.2022 - 11.2023
Housekeeping Manager
Carte Hotel & Suites
06.2019 - 05.2022
Executive Housekeeper
Hyatt- Andaz San Diego
03.2017 - 05.2019
Assistant Front Office Manager
Andaz San Diego
08.2015 - 10.2017
Assistant Executive Housekeeper
Andaz San Diego
06.2012 - 08.2015
Housekeeping Supervisor/Inspector
Paradise Point Resort & Spa
01.2012 - 04.2012
High School Diploma -
Sweetwater High School
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