Alyssa Martinez
Coeur d'Alene
Summary
Highly motivated Office Management and Administration Professional. Experienced in optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Looking to utilize extensive experience in a challenging and fulfilling role.
Overview
9
9
years of professional experience
Work History
Project Coordinator
Verdis
04.2024 - Current
- Keep projects on schedule by managing deadlines and adjusting workflows.
- Assist project managers on multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Assist in monitoring project progress, identify risks and take corrective action as needed.
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- Prepare meeting agendas and minutes for distribution and record keeping.
- Report regularly to managers on project budget, progress, and technical problems.
- Creat job files for each project and maintain current data in each file.
- Maintain database and spreadsheets with accurate inventory and status.
- Respond to requests for information on materials to inquiring parties.
- Maintain open communication by presenting regular updates on project status to customers.
- Maintain accurate documentation of all projects, facilitating efficient audits and future reference.
- Manage commercial, federal, and state construction projects by working effectively with general contractors, subcontractors, engineers and architects.
- Collaborate with architects, engineers, and subcontractors to ensure seamless project execution.
- Consult with clients to define objectives and develop scopes.
North Slope Office Manager & Invoicing Specialist
Northern Energy Services
12.2020 - 03.2024
- Developed, implemented and maintained new workflow procedures to ensure efficiency and accuracy.
- Onboarded 100+ employees during company acquisition under tight deadlines.
- Maintained computer and physical filing systems.
- Oversaw and managed all invoicing for work performed on North Slope
- Assist dispatch
- Oversaw office inventory activities by ordering and stocking supplies.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Developed standard operating procedures for all administrative employees.
- Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
- Responded to customer concerns and questions on daily basis.
- Managed HR functions while maintaining employee discretion and practicing high level of confidentiality.
- Executed billing tasks and recorded information in company databases.
- Used data entry skills to accurately document and input statements.
- Developed rapport with clients and vendors to cultivate loyalty and satisfaction.
- Trained and mentored new team members on accounts receivable & data entry systems and policies to build cohesive groups and promote operational performance.
- Preform HR functions
- Generated and finalized all invoicing for clientele.
- Assist and guide other administrative staff in order to efficiently completely work duties.
- Adapted to workflow changes and implemented continuous process improvements to overcome obstacles.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Supported Operations Managers with proactive correspondence management, document coordination and customer relations.
- Produced high-quality documents, spreadsheets and presentations for internal and customer facing needs.
- Worked with upper management to complete project reporting and invoicing on tight budgets within specific timelines.
- Reviewed resumes and employment applications and interviewed applicants to evaluate work history and other qualifications.
- Hired and trained new administrative employees
Office Administrator
Northern Energy Services
06.2019 - 12.2020
- Maintained and executed all administrative and HR duties for North Slope office.
- Interacted with customers by phone, email or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Assisted in dispatching employees out of yard
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Coordinated communications, financial processing, registration, record keeping and other administrative functions.
- Monitored outstanding invoices and performed collections duties.
- Executed billing tasks and recorded information in company databases.
- Prepared and mailed invoices to customers, processed payments and documented account updates.
- Collected expense log reports and receipts to verify employee reimbursement requests.
- Maintained company wide database.
- Edited documents to improve accuracy of language, flow and readability.
- Booked all travel and billeting for 50 plus employees.
- Onboarded all incoming employees and effectively communicated company policies to them.
Freelance Makeup Artist
LVMH
09.2018 - 06.2019
- Offered extensive product knowledge to clients and worked closely with them to meet their desired needs.
- Worked with Dior to meet sales goals.
- Examined sketches, photographs and other references to get inspiration for desired look.
- Conducted makeup classes to help students gain in-depth knowledge of various products and uses.
- Provided personalized skincare recommendations to specifically target top concerns.
- Applied various layers of makeup to performers and customers to obtain necessary effect and look.
- Performed full makeup applications on 20-30 clients per week.
- Conferred with producers, customers and performers to determine desired appearance.
- Demonstrated and explained use of different beauty products to educate customers.
Trish McEvoy Counter Manager
Nordstrom
10.2017 - 09.2018
- Recommended, selected and helped locate or obtain specific merchandise based on customer needs and desires.
- Performed all stock keeping processes and assisted in replenishing all items as per company policy.
- Engaged with approximately 50 customers per day by answering questions about services and products offered.
- Endorsed products by making recommendations and promoting specials, increasing overall sales.
- Operated cash register to accurately complete customer financial transactions.
- Organized sale events and created eye-catching product displays to attract customers.
- Performed daily department re-merchandising, price markdowns and merchandise transfers.
- Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.
- Communicated regularly with account executives regarding stock needs, customer preferences and special events.
- Cross trained other department employees to assist in cross selling merchandise.
- Met monthly, weekly, and daily sales goals.
Quality Control Specialist & Office Assistant
Fs&g Aggregate
05.2016 - 10.2017
- Performed testing on aggregate samples to ensure quality for the State of Alaska.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Analyzed testing data and results.
- Collected aggregate samples to take to outside testing companies to ensure testing accuracy.
- Assisted office manager in all administrative duties.
- Assisted in dispatching trucks and employees in yard.
- Completed clerical tasks such as filing, copying and distributing mail.
- Supported staff on special assignments and ad hoc projects.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Assisted in daily, weekly, and monthly billings.
Education
English
University of Alaska Anchorage
Anchorage, AKSkills
- Extremely detail oriented
- Strong teamwork and interpersonal communication skills
- Excellent verbal and written communication skills
- Ability to adapt
- Highly comfortable working in fast paced environments
- Relationship building
- Verbal and Written Communication
- Payroll and budgeting
- Dependable and Responsible
- Time Management and Organization
- Organizational skills
- Staff Management
- Microsoft Office
- Microsoft Teams
- Team Collaborator
- Problem Solving
- 52 WPM
- Self Motivated
References
Sonia Crozier: Northern Energy Services
(907) 229-5858
Tiara Rathbone: Alaska Frontier Constructors
(503) 686-3242
Charlie Chausse: FS&G Aggregate
(907) 978-6874
Regina Cruz: State of Alaska
(907) 406- 6801
Timeline
Project Coordinator
Verdis
04.2024 - Current
North Slope Office Manager & Invoicing Specialist
Northern Energy Services
12.2020 - 03.2024
Office Administrator
Northern Energy Services
06.2019 - 12.2020
Freelance Makeup Artist
LVMH
09.2018 - 06.2019
Trish McEvoy Counter Manager
Nordstrom
10.2017 - 09.2018
Quality Control Specialist & Office Assistant
Fs&g Aggregate
05.2016 - 10.2017
English
University of Alaska Anchorage
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