ALYSSA OLVERA
Boise
Summary
Outgoing and adaptable professional with a background in customer service, hospitality, and marketing. Skilled in communication, guest experience, multitasking, and front-of-house operations, with a strong ability to build positive customer relationships and adapt quickly to new responsibilities. Passionate about creating welcoming & positive experiences while bringing creativity, organization, and a strong work ethic to every role.
Overview
4
4
years of professional experience
Work History
Barista/Social Media Content Creator
Red Star Coffee
2022.07 - 2026.07
- Designed monthly marketing plans, featuring unique specialty drinks, and weekly themes.
- Crafted engaging social media content and advertisements.
- Delivered exceptional customer service & promoted a welcoming atmosphere in fast-paced coffee shop environment.
- Collaborated with team members to improve workflow and maintain service standards during peak hours.
- Prepared high-quality beverages using espresso machines and brewing equipment.
Digital Marketing Intern
Lamb Weston
2025.05 - 2025.08
- Developed content for websites, blogs, and social media platforms to increase brand awareness and engagement.
- Supported email marketing campaigns through content creation and scheduling.
- Participated in brainstorming sessions for new promotional strategies and campaigns.
- Created a 6-month content calendar running across all channels to support our campaigns, innovative products, and brand awareness.
Public Relations Director
Kappa Kappa Gamma
2023.11 - 2024.01
- Oversaw community-related events and external affairs.
- Mastered content design, contributing to creative content production that was tailored to our audience.
- Collaborated with leadership to align communications with organizational goals and values.
- Developed creative content strategies across platforms, fostering team collaboration. Developed key skills in design, content creation, and digital marketing.
Barista/Server
FoggLifter Cafe
2022.05 - 2023.08
- Managed front-of-house operations in a fast-paced breakfast café, including cashiering, drink preparation, food running, bussing tables, and customer service.
- Opened and closed the café daily by balancing tills, cleaning and restocking the lobby and barista station, and preparing the shop for service.
- Trained new employees on register operations, barista responsibilities, customer interactions, and daily workflow procedures.
- Maintained efficient team operations by organizing daily tip distribution/logs, coordinating front counter tasks, and ensuring a clean and welcoming environment for guests.
Education
B.S. - PSYCHOLOGY, BUS MARKETING
University of Idaho
Moscow, ID2025-12
Skills
- Excellent customer service & relationship-building
- Cash Handling & POS systems
- Hospitality & guest experiences
- Multi-tasking in fast-paced environments
- Organization & communication
References
- Chuck, Howlett, Professional Sales Director/Educator, Chowlett@uidaho.edu, 630-461-3242
- Sara, Kimberling, Shop Manager, redstarcoffee@gmail.com, 208-596-1657, Red Star Coffee
Relevant Courses
- Marketing 422: Advanced Sales, University of Idaho, Aug 2024 - Dec 2024
- Marketing 432: Advanced Sales Management, University of Idaho, Jan 2024 - May 2025
Timeline
Digital Marketing Intern
Lamb Weston
2025.05 - 2025.08
Public Relations Director
Kappa Kappa Gamma
2023.11 - 2024.01
Barista/Social Media Content Creator
Red Star Coffee
2022.07 - 2026.07
Barista/Server
FoggLifter Cafe
2022.05 - 2023.08
B.S. - PSYCHOLOGY, BUS MARKETING
University of Idaho