Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Amalia Syahputri

Jakarta

Summary

Knowledgeable Ticketing Agent adept at making reservations, solving booking issues and providing exceptional support to customers. Well-organized with excellent multitasking, time management and communication skills. Efficient Ticket Agent with Number years of experience in fast-paced environments. Reliable team member with adaptability and situational awareness- supporting team members after identifying deficiencies. Established methods for streamlining ticket sales and cashier operations. Proven skills in ticket system management, documentation checks and guest check-in. Familiar with regulatory requirements, fee structures and basic rules. Offering Number years of related experience. Detailed and organized Ticket Agent with Number years of experience in Type sales. Demonstrated proficiency in Software system, administrative office functions and strong team contribution. Effective communicator recognized by superiors and customers for consistently exceeding service expectations. Friendly Reservation Agent with proficiency in interacting effectively by telephone with guests of diverse ages, backgrounds and interests. Projects service-mentality with warm, caring attitude while maintaining efficiency and optimizing revenue. Offering Number years of experience in Industry. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Overview

2
2
years of professional experience
2
2
years of post-secondary education
3
3
Languages

Work History

Ticketing Agent

Patmos Tour & Travel
Semarang
01.2012 - 04.2014
  • Processed order transactions and provided customers with detailed itineraries, tickets and receipts.
  • Collaborated with passengers and travel agents to resolve booking issues, correct fares and clarify rules.
  • Sold, printed and issued tickets to guests.
  • Sold Type tickets to customers and assisted with trip planning through scheduling, pricing and identifying best transportation routes.
  • Input customer reservations, payment sources and contact details into Sabre system.
  • Provided schedule, routing and fare information to assist customers with ticket purchases.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.

Education

High School - English Language And Literature

SMAN 14 Semarang
Semarang
06.2009 - 06.2011

Skills

Booking issues

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Interests

Anything

Timeline

Ticketing Agent

Patmos Tour & Travel
01.2012 - 04.2014

High School - English Language And Literature

SMAN 14 Semarang
06.2009 - 06.2011
Amalia Syahputri