Amanda Fayza
Bar Server
Jakarta,DKI Jakarta
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
6
6
years of professional experience
Work History
Bar Server
Ishigamaya, PT Kichiri Rizki Abadi
12.2023 - Current
- Successfully managed day-to-day operations of busy bar, including ordering supplies, managing staff and providing excellent customer service
- Handled customer complaints professionally, resolving issues in timely manner to maintain guest satisfaction.
- Maintained clean and organized bar environment, ensuring compliance with health and safety regulations.
- Contributed to positive team dynamics by supporting coworkers during peak periods and fostering open communication among staff members.
- Reduced order wait times by quickly processing transactions using point-of-sale systems.
- Prepared hot coffee and tea according to customer requests.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Escorted customers to seats based on hostess recommendations and completed drink orders.
- Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
- Assisted cashiers with processing customer payments and documenting orders.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
Commis Pastry Cook
Chavaty, PT. Kichiri Rizki Abadi
03.2023 - 12.2023
- Reduced food waste by implementing efficient portion control measures.
- Ensured precise measurements and proper mixing techniques, resulting in consistent product quality.
- Assisted in inventory management and ingredient ordering, ensuring adequate stock levels for smooth operations.
- Prepared various types of doughs, creams, fillings, and glazes according to established recipes.
- Enhanced teamwork through effective communication with colleagues during busy periods.
- Maintained clean and organized workspace, adhering to strict health and safety standards.
Commis Pastry Cook
Kenangan Manis (PT Bumi Berkah Boga / Kenangan Group)
05.2021 - 03.2023
- Prepared various types of doughs, creams, fillings, and glazes according to established recipes.
- Enhanced customer satisfaction by consistently delivering high-quality pastries and baked goods.
- Collaborated with team members to meet daily production goals while maintaining high standards of quality control.
- Demonstrated versatility by adapting quickly to changing demands within kitchen environment.
- Monitored oven temperatures, adjusting as necessary for optimal baking results.
- Continuously expanded knowledge of diverse pastry techniques through ongoing professional development opportunities.
- Collaborated with head pastry chef to develop innovative dessert menu items.
- Assisted in inventory management and ingredient ordering, ensuring adequate stock levels for smooth operations.
Pastry Trainee
Le Meridien Jakarta
07.2018 - 01.2019
- Consistently met high standards of quality by carefully measuring ingredients, monitoring baking times, and ensuring proper storage conditions were maintained.
- Contributed to positive customer experiences by promptly addressing concerns regarding desserts and pastries.
- Displayed exceptional teamwork skills when collaborating with fellow trainees on group projects or tasks.
- Increased knowledge of specialized equipment such as commercial mixers, ovens, and proofing cabinets through hands-on training sessions.
- Enhanced dessert presentation by skillfully applying icing and decorations.
- Assisted head pastry chef with recipe development for innovative seasonal pastries.
Education
High School Diploma -
SMK Negeri 57 Jakarta
DKI Jakarta 1 2017 - 1 2020
Skills
Beverage Preparation
Hygiene practices
Menu Memorization
Interpersonal abilities
Order Management
Cleanliness standards
Teamwork orientation
Excellent customer service
Organization and Planning
Reservations Management
Bill computation
Food Safety Standards
Excellent Communication
Accomplishments
- La Cuisine (2019)
- Crispy Competition (2019)
Competition :
Received a Kaneka' Plated Dessert Diploma.
Timeline
Bar Server
Ishigamaya, PT Kichiri Rizki Abadi
12.2023 - Current
Commis Pastry Cook
Chavaty, PT. Kichiri Rizki Abadi
03.2023 - 12.2023
Commis Pastry Cook
Kenangan Manis (PT Bumi Berkah Boga / Kenangan Group)
05.2021 - 03.2023
Pastry Trainee
Le Meridien Jakarta
07.2018 - 01.2019
High School Diploma -
SMK Negeri 57 Jakarta
1 2017 - 1 2020
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